Arkelunderwriting Avis 202

Great price with low excess on the buildings policy, but could not get the online system to accept my payment - it just said 'processing' for ever!
Tried three time with no success.
So I rang and spoke to Moh who seemed to know of the online payment issue and offered to help.
He then had to repeat every detail of the policy (which he did at great speed) and eventually he took my payment.
Next issue - received the welcome email.

Clicking on the ‘Customer Zone’ for the policy details takes me to a page with this warning which I’m reluctant to use.

"This website may be impersonating secureceta.co.uk to steal your personal or financial information. Please close this page"

Please advise a secure way into my policy details.

Very polite and helpful experience. Sli was very pleasant and explained everything clearly.

Nick was very clear and helpful

SLI really took the time to patiently guide me through the process. She is thorough and trustworthy, as well as being a nice [person.

The lady who dealt with my policy was very helpful and very polite and friendly.

The agent I spoke to was knowledgeable and careful with the details.

Arranged through CETA insurance, good price, easy to deal with. Cindy was very patient and answered all my questions.

I needed a renewal for my house insurance the renewal was very expensive so I rang to see if I could get a better deal the lady on the phone helped me very much and went through everything with me and got me a much better deal i can’t thank her enough she is a credit to the company thanks again Sli

I’m delighted with the service

Very professional, all details and opinions discussed and agreed.

Excellent. New policy set up

Nick was a great guy kind, patient & knowledgeable.
Good deal too.
I'd thoroughly recommend.

Cindy was very helpful with my query before renewing my policy, and understood my needs and explained details well. My home-insurance renewal quote ended up being even cheaper than the one through the comparison site.

Great serviceMho was courteous , patient and knowledgeable. He made it simple and easy to set up what I needed

I sent a few emails which were not answered and after 3 days had a "postmaster" message saying the mailbox was full so they hadn't been delivered. I also spent HOURS on the 'phone on hold, but eventually got through. The deal I had been offered in January was no longer available. I was offered renewal at £1008, but eventually this came down to £512-odd: still not as good as January's £366, but better than £1008! Thank goodness Moh was willing to help! He was very professional, but communications with the company up to the point that I got through to him leave a lot to be desired.

Prompt response to phone call. Nick was very helpful and read out all the information I had filled in and checked it was correct. I am very satisfied with the amount I am being charged for Home insurance with this company.

Positive experience with Nick who was patient and took time to clearly explain some things I asked about

Sli was very helpful from start to finish. She didn’t need anything repeating and acted upon my instructions in a very professional manner. Thank you for a smooth experience.

Ceta insurance were slow and largely unresponsive to my emails and queries, other than for one person - Nathan Anderson - who was efficient, quick on the uptake and fully addressed relevant questions.

Very helpful!