Failed to get renewal notification. Was told it was sent, but search of my email history found no evidence of it. Consequently my insurance cover expired without me realising. Messages sent 2 days be... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy enough to complete online application but puzzled why it made me ring company to give the same details again. Price certainly cheapest but had difficulty logging on to Customer Zone to view my p... Voir plus
L'entreprise a répondu
Fast no wait service, straight through on the phone, directed to sales person who talked me through the whole process, Very efficient, no extra sales chat to pay more, very pleased with contract and... Voir plus
L'entreprise a répondu
Yolanda was a wonderful representative for the company based on my experience. She listened, gave thoughtful advice, and didn't rush the call. Quite the opposite. Took time to take me step by step th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.
Coordonnées de contact
22-24 Cromwell Park, OX75SR, Chipping Norton, Royaume-Uni
- 01608 647601
- insurance@ceta.co.uk
- ceta.co.uk
4,5
Excellent
3 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Innocent was extremely helpful and…
Innocent was extremely helpful and efficient
16 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Easy to use website
17 avril 2026
Réponse : CETA Insurance
We're happy our website is easy for you to use. We appreciate your feedback and time.
great and fast
16 janvier 2026
Réponse : CETA Insurance
Many thanks for taking the time to leave us this review
Réponse : CETA Insurance
We appreciate your feedback; we are glad the site is easy to use for you.
Able to apply and purchase online
16 avril 2026
Réponse : CETA Insurance
We're happy to hear that you were able to apply and purchase online. Thank you for your feedback.
Good knowledge
Good knowledge, good service, good value. Innocent was very friendly
15 avril 2026
Avis spontané
Réponse : CETA Insurance
We're happy you received good knowledge, service, and value. We appreciate your positive feedback and that you found our team member friendly!
Réponse : CETA Insurance
Many thanks for taking the time to leave us this review
Helpful call handler who answered any…
Helpful call handler who answered any questions that I had
15 avril 2026
Avis spontané
Réponse : CETA Insurance
We're happy to hear that our call handler was helpful and answered your questions! We appreciate you sharing your positive experience.
Absolutely fantastic service
Absolutely fantastic service. So professional.
15 avril 2026
Avis spontané
Réponse : CETA Insurance
We're happy to hear that you had such a fantastic experience with our professional service. Thank you for your positive feedback!
Réponse : CETA Insurance
We're happy to hear that our website was easy to use and that our coverage met your needs. Thank you for your positive feedback!
Réponse : CETA Insurance
We're happy our instructions were clear and easy to follow. Thank you for your feedback; we appreciate it.
Simple to use
15 avril 2026
Réponse : CETA Insurance
Many thanks for taking the time to leave us this review
Failed to get renewal notification
Failed to get renewal notification. Was told it was sent, but search of my email history found no evidence of it. Consequently my insurance cover expired without me realising. Messages sent 2 days before expiry went to junk which I only check occasionally.
I was an angry customer when I phoned up, but the operative who helped me, called Innocent, did a very good job of sorting out my anger in resolving the issue and, with some help from his supervisor, got me insured again without loss of no claims discount. I should point out that my anger did not involve any shouting or abuse!!!!!! I was just very cross.
14 avril 2026
Avis spontané
Réponse : CETA Insurance
We appreciate your feedback and regret you didn't receive your renewal notification, leading to an expired policy. We're glad the representative and their supervisor were able to resolve the issue and reinstate your coverage without losing your no-claims discount. We'll review our notification process to prevent this from happening again.
Bashnee was very good
Bashnee was very good, polite and sorted my address change out very professionally.
14 avril 2026
Avis spontané
Réponse : CETA Insurance
We're happy to hear that the address change was handled professionally and that you had a positive experience. Thank you for your feedback and time.
Good service and a result
Cancellation of policy dealt with competently and efficiently
10 avril 2026
Avis spontané
Réponse : CETA Insurance
We're happy to hear that your policy cancellation was handled competently and efficiently. Thank you for your positive feedback and time.
A very competitive price
A very competitive price, supported by a fast and efficient process to enable the insurance quote.
14 avril 2026
Réponse : CETA Insurance
We're happy to hear that you found our price competitive and the process fast and efficient. Thank you for sharing your positive experience with us!
Excellent customer service
After having a problem trying to renew my policy online I spoke to Brazo, one of the customer service team. Brazo was extremely helpful, patient and polite and managed to sort it all out for me.
14 avril 2026
Avis spontané
Réponse : CETA Insurance
We're happy to hear that our customer service team member was helpful, patient, and polite in resolving your policy renewal issue. We appreciate you taking the time to share your positive experience.
Price was the major factor
Price was the major factor, the service regarding access to customer zone could have been better but that was not down to Brazo.
10 avril 2026
Avis spontané
Réponse : CETA Insurance
We appreciate your feedback and are glad the price met your needs. We're sorry the customer zone access wasn't ideal and will look into this to improve our service.
Good service
14 avril 2026
Réponse : CETA Insurance
Many thanks for taking the time to leave us this review
it was cheap for what I felt it…
it was cheap for what I felt it covered! Some of the questions felt intentionally wordy and confusing which seemed underhanded.
13 avril 2026
Réponse : CETA Insurance
We're glad it felt affordable. We'll review the questions; thanks for pointing out the confusing wording. We appreciate your feedback and will use it to improve.
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