Armani Avis 

I ordered the Neo Nude Blush and Highlighter, loved the products on my skin but unfortunatley there was hardly any product in either bottle. I contacted customer services, sent photos and video of said products to them. It started off well, they asked me to post the items back to them and that once they recieved them they would send me a replacement as I requested.

A week later I had notification of a refund. I contacted customer services again to see if this could be cancelled and the products sent out. They said no, as they had made an error. I would have to re-order.

I explained that as I purchased the items in the 20% off sale, could I order the items at the same reduced cost? They came back saying the only discount they could offer me was 15% off list price.

So hang on a minute, they make an error by not sending the products. They refund me the price I paid and expect me to re-order and pay more.

I politley told them where to go and expressed my disappointment.

Hugley dissapointed as I love the Armani Beauty products but I will not order from them again due to the appaling customer service.

Got to checkout shipping stated free. Entered card details and pressed confirm and they took £5 for delivery. Technically this is fraud as you haven’t made me aware. Complained and I took a screen print and showed them but they are too dumb to comprehend or just don’t care not sure which.

I placed an order on a Sunday afternoon and immediately realised I’d selected the wrong perfume (the google ad for the one I wanted went to the page for something that looked identical and I didn’t notice it had a different name - doh). I emailed customer service immediately to let them know, and phoned them on Monday morning. The person who answered was very polite but explained that they can’t change or amend orders so I would have to wait for the order, send it back and wait for a refund - very annoying. I placed the correct order and waited for both to arrive. Then I checked the reviews and panicked, thinking the worst. Would I even get the orders? Would my refund go missing? Well, both orders arrived very quickly (quicker than stated when I ordered). I returned the incorrect order on 15th July and just received my refund (20th July). So I have to say I’m quite impressed. Perhaps Armani beauty is bucking its ideas up. Apart from the frustration of not being able to cancel my incorrect order it was a great experience. They told me they are getting a new system that will allow for order changes soon.

customer service not answering a complain, sent wrong goodies.

The worst customer service on planet earth. The company received my return, but never refunded my $86. Now I have to report them to the Better Business Bureau. I will never do business with this shady company again.

I had an online video consultation with one of their makeup experts. Was advised I am a neutral undertone and needed shade 7 in the luminous silk foundation. When it came it was slightly too dark. 1 application was fine but didn't do anything at all for me 2 applications was way too dark. I did an online chat and was advised the next shade lighter was 5.9. So I bought this and it was way too light. So I decided to go to the Armani beauty counter in selfridges in Birmingham. I was told there shades 5.9 and 7 are a cool tone not neutral. So I've wasted £88. Not happy. The lady was very helpful she matched me to shade 5.75. It looked lovely in the store under the artificial lights. So I went outside into the natural lights. So glad I did. It was way too light and made me look grey. I went back in and said i felt like it was too light. She basically told me that's my colour. There is no other colour for me and if I wasn't happy to put bronzer on to make it darker. Her tone totally changed when I said I'm quite happy to buy one there and then but I want it to be a colour I'm happy with. Wasn't prepared to match me to another colour. There was another lady sitting having her makeup matched also. She was there for over 1 hour matching her to lots of different shades. Spending time with her. You could clearly see she was wearing designer clothes and hand bags. Me for one wasn't, and it was very evident that they weren't prepared to spend time with me as they were with me. So I left with no luminous silk foundation that every make up artist and celebrity raves about. I personally would not recommend Armani or Armani in Selfridges Birmingham as they are clearly not interested in colour matching you unless you walk in dripping in designer clothes

Charged £6.95 shipping a week after products have been dispatched in a free shipping order!

Terrible customer service.... was promised goods would be sent , never arrived!! worst service ever!! you call them on the phone and they lie to you promising to resolve things yet they dont!!!!!

AVOID.
Terrible/non-existent customer service.
My order has not arrived and they have not given a refund either. I am still chasing and chasing.
They need to be reported.

Wish I'd read these reviews before ordering! Terrible company. Ordered on line email confirmation came through okay. Few days later check my tracking number which doesn't work, emailed customer services doesnt work! Message them on social media days later they reply to say item out of stock when I ordered! Asked for a refund said they would send back in 5 days, 10 days later nothing! Messaged again on social media to be asked all same questions. Did a PayPal dispute in the end! Took me a month to get my money back. SCAMMERS.

Awful, Awful, Awful customer service.
Advertised a free gift which didn’t arrive with my purchase. Contacted customer service and was simply told they had run out of stock and didn’t have to provide a replacement.
No help at all …… especially when items can be purchased on other sites for a lower price.
My advice is shop around. You’ll get a better price and better customer service elsewhere.

Complained to customer services about the fact non of my debit or credit cards were able to be used on Armani web site and no help what so ever. Contacted a director of the business who got an advisor to contact me who showed interest for a week then just dropped it and no further help.
Had a lot of news that low quality and possibly fake goods are being supplied so I’ll leave this one !

I ordered perfume which turned out to be a dud. Sent it back beginning of December and am still awaiting refund. I have called 10 times and am always made false promises about how the refund is being processed and how someone will be in touch soon. Absolute joke of a company. No one has been in touch and I will never spend any Hard-earned money on any L’Oreal owned company again. Shocking!

Update: After calling yet another time the customer service agent told me that a refund has not been processed (he had told me a month ago that the refund will be with me in 3-5 working days.) He escalated it with his manager who was finally able to refund me

Before Christmas I ordered a new foundation and received a large box with nothing in. I have since sent numerous emails and called, asking for a refund. I have still not received the product or a refund yet. Terrible service.

I am only giving this company one star, as it is not possible to give zero! Placed and order for a product 10 days before Christmas, selecting the '3-5 day' delivery option. Got the confirmation email - but the hyperlink to 'track my parcel' was completely inactive. Christmas came and went with no delivery or communication - and so no Christmas present for my partner! New Year came and went with no delivery or communication from Armani/L'Oreal. Finally managed to find out how to complain on 4th Jan - only to be told that the product had been out of stock when I ordered! No apology that they hadn't bothered to communicate anything, or the fact that I wouldn't receive what I had paid for. So essentially, they were happy to take the money for a product they didn't have, and if I hadn't complained, they would never have returned my money (not that it has appeared back on my card yet). Disgraceful behavior and worse than shocking service. AVOID AT ALL COSTS

0 stars , they only Take the Money for the order ,not receveing nothing , they blame the transport company , we contact transport company they Say to contact Armani , each time i call nobody know What to Tell me regarding my order it pass 1 month and still nothing , make complaint and still nothing , customer support is a joke , nothing good i never order from them , buy from parfume stores and beauty Store other products

Rubbish customer service and rubbish items l buy watch for my husband with blue metal strap AR11328 after a few months the colour go out from the strap avoid the watch

Buying from Armani Beauty Official website is the worst experience I had. I purchased 11 lipsticks from their website for holiday gifts. I got only 10 from two separate packages, but was charged price for 11. I called the customers service and here are the replies that I got:
1) I was told to that such problem can't be solved by phone, and I have to send email with Pictures of all lipsticks I received, and the packing list indicating which one is/are missing -- I did
2) I sent two emails explaining everything and got no response at all.
3) I called the customer service again, and I was asked: whether I sent to the correct email -- I said yes; I got their auto-reply before which is the same email address they asked me to send, so I just reply to it; then I was asked: did you receive any auto-reply of receiving your email; I said I never got any reply. Then I was told that: the email didn't go through if I never got any auto-reply from them; since I reply the previous email, I didn't change the "title" of the email; they deal with tons of email everyday so email without clear title may not be processed.

I DON'T THINK THEY EVER WANT TO SOLVE THIS PROBLEM AT ALL. THIS IS THE FIRST TIME AND WILL BE THE LAST TIME I PURCHASED FROM THEM EVER AND I WILL NEVER SAY A GOOD WORD ABOUT THEM. I BUY A LESSON THIS TIME. I AM SO REGRET THAT I DID NOT READ CUSTOMER REVIEW BEFORE I MADE PURCHASE. HORRIBLE CUSTOMER SERVICE. I DON'T KNOW HOW THE REMAINING LISPTICKS WILL BE, I EVEN DON'T DARE TO USE THEM AS GIFTS AT ALL. PEOPLE WHO WANT TO BUY FROM THEM, HOPE YOU READ MY REVIEW HERE WHICH CAN HELP YOU AVOID SO MANY PAINFUL EXPERIENCE.

I have placed an order online and have had no confirmation. I have called endlessly only to be told there are 10 calls before mi ne. I have emailed only to have failed message returned. I am now wondering if this is some kind of scam. I really wish I had read reviews before ordering. Beware

I have order from the company and still haven’t received the products I’ve ordered.