Arriva Croatia Avis 

118
TrustScore 2 sur 5

1,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Bus arrived 10 minutes late which is probably par for the course due to traffic. Reserved seats were taken as people were paying on arrival for tickets and sitting anywhere. The most disappointing ele... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Dňa 18,8,2026 o 10:05 sme cestovali 10 člená skupina zo zástavky Gradac do stanice Drvenik vodič keď videl že sme není domáci tak nám nahlásil poruchu terminálu a za cca 10 kilometrovú jazdu od nás... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Very disappointed with this bus service. The bus from Krk to Rijeka was scheduled to leave at 9:30 AM, and according to the app, it was supposed to arrive at 10:46 AM. We are still nowhere near Rijeka... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Želim samo reći da sam prezadovoljna uslugom Arriva, vozači su dobri i ljubazni. Posebno želim pohvaliti vozača, ne znam kako se zove, koji je vozio dana 21.07.2026. godine na relaciji Donj... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Compagnie d'autobus
  2. Agence de vente de tickets de bus
  3. Agence de visites touristiques en bus
  4. Service de transport
  5. Société de transport en bus et autocar

Écrit par l'entreprise

Arriva is the leading provider of passenger transport in Croatia, running a wide range of services including local and regional buses, inter-urban and international coaches, providing their passengers with daily safe and comfortable mobility solutions. With a fleet of 600 buses, Arriva operates local, regional and long-distance services linking 1,000s of destinations across the country, offering connections to Bosnia & Herzegovina and Serbia and serving 11.7m passengers a year. Besides national and international scheduled bus transport, Arriva offers travel services through the brand Arriva Travel.


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

118 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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Tous les avis

(118)

50 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Nikad više arriva

Dana 4.7.2025. čekam u Svetom Petru na Moru autobus Arrivin prema Rijeci, kasnio je sat i pol vremena. Wifi nije radio nikad od 7 puta koja sam se vozio. Dana 13.7.2025. čekam iz Vodica bus prema Rijeci, kasnio 45 minuta. Vozio sam se 7 sati do Crikvenice jer je pukla guma. Vozač prvotno nije niti stao pa je nakon više upozorenja nekolicine putnika ipak stao te dva sata mjenjao gumu. Također je krenulo pištati nešto zbog čega smo napravili pauzu u Otočcu da bi nakon pola sata kondukter nakon neuspješnog popravka rekao vozaču "Ma teraj dalje da stignemo." Kondukter je kvar servisirao dalje tijekom vožnje ko da smo u filmu "Ko to tamo peva". 16.7.2026. iz Vodica ponovno kasnio sat i pol vremena. 22.7.2026. iz Karlobaga kasni 40 minuta. Nijedan call centar ne radi USRED SEZONE. Karte koštaju ko da bus može ronit i letit u slučaju da bude potrebe, a troškova autoceste NEMA jer se vozi po magistrali. Svaki put se vozim s tom kompanijom jer nijedan drugi bus ne vozi iz moje vukojebine u tuđe vukojebine. Da postoji bilo šta drugo vozio bi se time makar mi sjekire padale s neba svaki put kad odem na plažu.

22 juillet 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Hvala vam na povratnoj informaciji. Žao nam je što vaše iskustvo nije bilo u skladu s očekivanjima te zbog kašnjenja i neugodnosti koje ste doživjeli tijekom svojih putovanja. Vaše komentare shvaćamo ozbiljno i uzet ćemo ih u obzir kako bismo nastavili unaprjeđivati kvalitetu naše usluge.

Noté 5 sur 5 étoiles

Sve pohvale profesionalnim i ljubaznim…

Sve pohvale profesionalnim i ljubaznim vozačima Arriva Croatia na liniji Zagreb Mali Lošinj 18.07.2026 u 8:15h!

18 juillet 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Hvala vam na lijepim riječima i pohvali našim vozačima. Vašu ćemo pohvalu sa zadovoljstvom prenijeti kolegama – ovakve povratne informacije puno nam znače.

Noté 1 sur 5 étoiles

Drivers are very rude

18 juillet 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

We're sorry to hear about your experience. Professional and respectful behaviour is very important to us, and we take your feedback seriously as we continue working to improve our service.

Noté 2 sur 5 étoiles

Very stressful bathroom experience

The driver would NOT let us go to the bathroom for literal ages - he refused so many pit stops. Of course, he went himself when we stopped next to a petrol station but refused to let people off when a man asked and then they started yelling. Bit stressful.
At least Flixbus has bathroom breaks, stay away from here if you have any issues where you will need the bathroom on a 5 hour journey.

13 juillet 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating and uncomfortable this situation must have been.

Your comments are important to us and will be taken into consideration as we continue working to improve the quality of our service.

Noté 2 sur 5 étoiles

I was disappointed with my experience…

I was disappointed with my experience with Arriva Croatia. The bus arrived about 30 minutes late to pick us up from Plitvice Lakes, with no explanation or update about the delay. The driver spoke very little English, which made communication difficult. In addition, although our tickets had assigned seat numbers, the driver allowed passengers to sit wherever they wanted, creating confusion and forcing some passengers to search for available seats. I hope Arriva improves its punctuality, communication, and seat management in the future.

12 juillet 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Thank you for your feedback. We sincerely apologize for the delay and the inconvenience caused by the lack of communication and the seating confusion during your journey.

Your comments will be taken into consideration as we continue working to improve the quality of our service.

Noté 5 sur 5 étoiles

The drivers were very nice and polite

The drivers were very nice and polite. I traveled from ST to ZG, and the next day from ZG to ST, and all four of them were very friendly, which I really value. The bus can even be late, but if the driver is nice, it doesn’t matter! Give them a raise!

17 juin 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Thank you for your kind words! We're delighted to hear that our drivers made such a positive impression during your journey.

We'll be sure to pass on your compliments to the team – feedback like yours means a lot to our employees and motivates them to continue providing excellent service.

Noté 1 sur 5 étoiles

Arriva thieves

I do not recommend them. Arriva are nothing but thieves. Getting a student transport pass requires a ridiculous amount of paperwork, and if anything is not exactly to their liking, the employees on Krk can be very rude and unhelpful. I, along with many other high school students, have had multiple negative experiences with them.

On top of that, they are charging me for transportation so I can attend my Matura exams. It is truly disgraceful that I have to spend €60 just to be able to sit the exams required to complete my high school education. It is shameful and a clear example of incompetence and corruption.

What if I didn't have those €60? Would I simply be unable to take my exams and finish high school?

16 juin 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Thank you for sharing your feedback. We are sorry to hear that your experience with the student transport pass application process didn't meet your expectations and that you felt our staff were not as helpful as they should've been.

If you would like us to look into your specific case, please feel free to contact us with more details regarding your experience. We would be happy to review the situation and provide any clarification we can.

Noté 1 sur 5 étoiles

Never book your trip with this company

Never book your trip with this company.
We had to wait for more than 2 hours. No one answered the phone as same as when we tried to email them.
It is so bad to not get any information as well as the extremely long delay.

12 juin 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Thank you for your feedback. We sincerely apologize for the delay and for the lack of communication during your journey. We understand how frustrating it is to wait for an extended period without receiving updates, and we regret that we didn't meet your expectations on this occasion.

Your comments are important to us and will help us improve both our service and customer communication.

Noté 1 sur 5 étoiles

Jako bezobrazni vozači

Jako bezobrazni vozači, neugodni i nepristojni. Totalno neprofesionalno ponašanje.

10 juin 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Poštovani, hvala vam na povratnoj informaciji. Žao nam je što ste stekli takav dojam o našoj usluzi.

Ljubaznost i profesionalnost naših zaposlenika iznimno su nam važni te vaše komentare shvaćamo ozbiljno i koristit ćemo ih za daljnje unaprjeđenje kvalitete usluge.

Noté 1 sur 5 étoiles

Bought ticket on line

Bought ticket on line. Drivers scanner couldn't recognize QR code for some reason. He didn't bother to try to find out why this happened. I refused to pay another ticket so he kicked me out of the bus somewhere along the way. I filed for refund. And still haven't received an explanation on why such mistake can be made. This was very unpleasant experience and anything similar have never happened to me in my life. No one apologized or tried to mitigate this situation in any way. No more Arriva for me...

28 mai 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Thank you for sharing your experience. We are sorry to hear about the difficulties you encountered during your journey and understand your frustration regarding the ticket validation issue and the way the situation was handled.

Please contact our Customer Service team with your booking reference so we can investigate the matter further and provide you with a detailed response.

Noté 5 sur 5 étoiles

Ugodno putovanje

Ugodno putovanje, bus je krenuo na vrijeme, vozači jako ljubazni!

23 mai 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Poštovani, zahvaljujemo na pozitivnoj recenziji. Drago nam je da je putovanje proteklo ugodno te da ste bili zadovoljni točnošću polaska i ljubaznošću naših vozača.

Noté 1 sur 5 étoiles

Been traveling by bus for 2 weeks…

Been traveling by bus for 2 weeks around Croatia on flix bus. The bus I was suppose to be on with flix was super delayed and wanted to get in before so I booked arriva. Lesson learned for patience. So incredibly rude. No communication. Extremely confusing and can’t truck bus time. Extra for bags (even if your ticket says it comes with bags)

22 mai 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.

We understand how frustrating delays, unclear information, and difficulties tracking a service can be, especially when travelling on a tight schedule. We also regret that you found the communication from our staff unsatisfactory. Regarding baggage charges, these may vary depending on the route and ticket conditions, but we appreciate your comments and will review them carefully.

Noté 5 sur 5 étoiles

Imam veliku pohvalu za vaše vozače koji…

Imam veliku pohvalu za vaše vozače koji upravo voze na relaciji Split - Beograd (18.05.2026), večernji polazak. I prethodne godine sam putovala sa istim vozačima (nisu mi poznata imena). I tada i sada su zaista bili ljubazni i pažljivi u vožnji. Takođe bih želela da pohvalim i čistoću autobusa.

Hvala za odličan kvalitet usluge!

19 mai 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Poštovana, hvala što ste podijelili svoje iskustvo i uputili pohvale našem timu. Posebno nam je drago čuti da ste i ove, kao i prethodne godine, bili zadovoljni ljubaznošću i profesionalnošću naših vozača na liniji Split – Beograd te da ste prepoznali urednost i čistoću autobusa.
Veselimo se Vašem ponovnom putovanju s Arrivom!

Noté 1 sur 5 étoiles

The driver was extremely rude

The driver was extremely rude (zadar zagreb route), used inappropriate communication, and shouted at passengers.

His driving also made me feel sick due to harsh and sudden braking throughout the journey.

15 mai 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Thank you for sharing your feedback. We're sorry to learn about your experience on our Zadar–Zagreb service.

Providing a safe, comfortable, and respectful journey for our passengers is one of our highest priorities, and we regret to hear that the driver's behaviour and driving style did not meet these standards. The conduct you described is not representative of the level of service we aim to provide.

We take such comments seriously and will share your feedback with the relevant department for review. We appreciate you bringing this matter to our attention, as it helps us improve the quality of our services.

Noté 2 sur 5 étoiles

Arriva tour Pordenone

Iskreno, ovo iskustvo na sajmu cvijeća u Pordenone Fiere bilo je veliko razočaranje, ponajviše zbog loše organizacije i, nažalost, izrazito neprofesionalne vodičice po imenu Vedrana.

Od samog početka bilo je očito da vodičica nema dovoljno pripreme ni interesa za svoj posao. Informacije su bile površne, nepotpune, a često ih uopće nije ni bilo. Nismo dobili gotovo nikakve korisne savjete o tome što vrijedi vidjeti, kako se bolje snaći među izlagačima niti koje su najzanimljivije točke sajma.

Posebno razočarava potpuni nedostatak preporuka za restorane ili mjesta di se more nešto dobro pojist u okolici. Za nekoga ki prvi put dolazi, to je osnovna stvar koju bi vodič mora znati i podijeliti.

Osim toga, o samim izlagačima nismo dobili skoro nikakve informacije – ni tko su, ni čime se točno bave, ni što ih čini posebnima. Sve je djelovalo kao da vodičica improvizira i da joj je pažnja negdi drugdi.

Cijeli dojam je da se ta distrakcija iz njenog privatnega života jako reflektira na posao koji radi. Umjesto profesionalnosti i angažmana, dobili smo nezainteresiranost i konfuziju.

Sve skupa, vođenje je bilo ispod svake razine i sigurno nešto ča bi se moralo ozbiljno poboljšati za ubuduće.

9 avril 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Poštovani, žao nam je što izlet nije ispunio vaša očekivanja. Vaše primjedbe shvaćamo ozbiljno i proslijedili smo ih nadležnom timu kako bismo unaprijedili buduća putovanja. Hvala vam na povratnoj informaciji.

Noté 1 sur 5 étoiles

Najgora kompanija ikad,kasnjenje…

Najgora kompanija ikad,kasnjenje obavezno u dolasku,vozaci nadrkani.Izbjegavat ako baš nemate drugog izbora.Klošari najgore vrste.

2 avril 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Poštovani, žao nam je što ste stekli ovakav dojam o našoj usluzi. Svjesni smo koliko su točnost i profesionalnost važni i kontinuirano radimo na poboljšanjima. Hvala vam na povratnoj informaciji.

Noté 5 sur 5 étoiles

Sigurna vožnja

Želim se ovim putem zahvaliti prvo vozačima na liniji Split-Kompolje i Kompolje-Rijeka jer su mi dijete sigurno i sa malo kašnjenja dovezli do Rijeke <3 hvala im od srca!
Cijeli dan smo pratili prognoze i kamere na autocestama i nije bilo ni malo ugodno, i alerti koji su stizali na mobitel dok smo mi iz Istre išli za Rijeku po nju.

Moja kćer već četiri godine putuje tako za praznike doma i ponekad bi bilo valjda lakše doći na Antartik, nego uskladiti sve autobuse i linije od Pučišća do Rijeke, a da ne kažem do Labina.
Zato vam još jednom hvala za sve sigurne vožnje do sad i od sad!

26 mars 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Poštovana Gina, hvala Vam na lijepim riječima i povjerenju koje nam ukazujete već godinama. Posebno nam je drago čuti da se vaša kći osjeća sigurno na našim linijama, čak i u zahtjevnijim vremenskim uvjetima. Sigurnost putnika nam je uvijek na prvom mjestu, a ovakve poruke su velika motivacija za naše vozače i cijeli tim. Hvala vam još jednom što putujete s nama!

Noté 2 sur 5 étoiles

Delayed delayed delayed

Staff was nice. There was a huge delay. We ended up waiting for another bus that would take us to Zagreb and the one we came with was going to Rijeka. We had no idea which is awesome if you’re a girl at night. The bus was also delayed so nothing went as planned.

31 janvier 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Dear Neva, we’re sorry for the delay and the confusion during your journey, especially under those circumstances. We understand how stressful that can be. Thank you for your feedback and for noting our staff’s kindness.

Noté 5 sur 5 étoiles

Želim pohvaliti vozača Benjamina Grbić…

Želim pohvaliti vozača Benjamina Grbić i Amalija Grbić, pred kojima se sinoć dogodila teška prometna nesreća u Josipovcu kod Osijeka, da gđa. Amalija nije zakočila na vrijeme moglo je biti kobno jer se to dogodilo 15 metara ispred autobusa, pregledala je jel su svi putnici dobro i zajedno sa Benjaminom skakala u pomoć, Velika hvala na humanosti vozač je razvalio vrata da izvuče unesrećenu djevojku kao i krivca pijanog vozača isto tako koji je udario 4 auta i skrivio nesreću prije toga pobjegao i eto doslovno pod njihov bus je odletio. Ali vozačica je svježa sa mentorom je bila tako se snašla. Svaka čast i onda nek kažu da žene nisu dobri vozači.😉 Hvala im od srca!

4 janvier 2026
Avis spontané
Logo de Arriva Croatia

Réponse de Arriva Croatia

Hvala Vam na pohvali naših djelatnika. Iznimno smo ponosni na Benjamina i Amaliju Grbić koji su u zahtjevnoj situaciji pokazali visoku razinu profesionalnosti, hrabrosti i humanosti. Posebno nam je drago istaknuti da je Amalija, kao vozačica u mentorskom procesu, pokazala iznimnu prisebnost i snalažljivost. Njihova brza reakcija te briga za putnike i unesrećene najbolji su primjer vrijednosti koje njegujemo. Iako smo ponosni na reakciju naših vozača, nadamo se da će ovakvih situacija u budućnosti biti što manje.

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