Arriva Croatia Avis 

Kupljena je povratna karta, jedan smijer je neiskorišten ostao. Na stranici piše da se može dobiti povrat novaca za neiskorištenu kartu sa smanjenjem od 10%, ali kako ne odgovaraju na mail, ništa od te opcije se nije obistinilo.

Putovanje Arrivom dana 28.11.2025., na relaciji Zadar – Slavonski Brod (s presjedanjem u Zagrebu), završilo je vrlo lošim iskustvom. Autobus koji je krenuo iz Zadra kasnio je gotovo sat vremena zbog loših vremenskih uvjeta, zbog čega je propuštena veza u Zagrebu. To nije bila greška putnika, već isključivo kašnjenje prijevoznika.
Mojoj kćeri je rečeno da pričeka sljedeći autobus. Kada je napokon ušla u autobus u 17:00 sati, vozač i kondukter su joj rekli da mora ponovno platiti kartu jer je, citiram, „novi autobus = nova karta“. Bila je prisiljena platiti 14 € za kartu + 1 € za prtljagu, kako bi uopće mogla nastaviti putovanje, iako je imala valjanu kartu kupljenu kod Arrive.

Ovakvo postupanje je suprotno Zakonu o zaštiti potrošača.
Pozivam se na članak 10. stavak 4. Zakona o zaštiti potrošača, koji propisuje da je trgovac dužan ispuniti ugovor u skladu s ugovorenim uvjetima te snosi odgovornost za neispunjenje ili nepravilno ispunjenje usluge. Putnik ne smije snositi financijske posljedice zbog kašnjenja prijevoznika.

Dodatno razočaranje je činjenica da sam 1.12. poslala službenu pisanu pritužbu Arrivi, ali do danas nisam dobila nikakav odgovor.
Očekivala sam profesionalnost, odgovornost i poštivanje prava putnika. Nažalost, ovo iskustvo pokazuje suprotno.

EDIT
Mail je ponovo poslan. Ovaj put na info.

EDIT 2: Danas sam zaprimila e-mail s potvrdom da je problem riješen i da će mi novac biti isplaćen. Cijenim što su reagirali i na kraju uspješno riješili situaciju.

On their website the drive hours for rijek Zagreb are not correct and it seems deliberately. It says trip lasts 2h but actually in reality it is almost 3 hours. This is very shameful because trucking people and they miss their appointments or buses trains if they continue somewhere else. Why is it problem to put the real time of drive? the bus goes from the autocesta to first to Fužine to collect nobody. Simply waisted driving just to bus to turn and go back to autocesta. Them This again with Vrbovsko. And then also before Zagreb goes off autocesta in some god forbidden place where is only put and also it doesn't stand just tens and goes back to autocesta. Si time from Rijeka to Zagreb 3h Without stopping without toilets.

Nema reda u rasporedu sjedenja unatoč tome što se karte prodaju uz obaveznu rezervaciju. Dakle kupiš kartu za mjesto u busu i onda ga još moraš rezervirati( valjda da neko ne odnese sjedalo sa sobom) i onda dođeš u bus i tvoje ke mjesto popunjeno( a rezervirano). Ovo mi je prva vožnja busom na ovoj relaciji nakon 10 godina i ništa se od tada nije promijenilo na bolje,dapače još je gore i puno skuplje!

Horor on the bus from Istria to Zagreb on 5.10.2025
The bus had no heat for 5 hours, the weather that they was ranging from pouring rain and snow thru Učka with 4C!! In Rijeka verbal complain was done at Arriva's office. The drivers told us they put official request for heat to be fixed, but nothing was done. They were driving with OPEN window and while driving both of them were wiping of condensatiin from the windshild so they can see the road!! The bus was žig-zagging all the time!! IT looked scary for 5 hours!!! Arriva is stating that there were no technical issues with the bus and no refund of ticket price was granted upon my request!!
Do not used them since customer safty is not their ultimate goal!!! Do not recommend them due to safty concerns!!

Actually I don't know what to add, everything described is true. The worst bus company existing. Toilet broken, you pay extra, staff is rude, to late and no service. Maybe Croatian people just accept it. I mean it wasn't even cheap, there are other cheaper companies, take those instead.

Katastrofa! Autobusi su stari i neispravni!" Trebalo bi oduzeti licencu da voze po Hrvatskoj

Uzas,gleda se da li cu mali kofer staviti gore u bus,a ne gleda se kako putnici piju po 6 limenki piva dok se voze!!
Ponekad bi vozaci trebali prosetati po busu i napraviti reda,jer ovakva voznja je fuj!
Uglavnom je sve uzas ali nemamo.bar previse biranja

Trip Zagreb-Fuzine-Rijeka was changed in bus, we went to Vrbovsko, unplanned and no passengers to/from Vrbovsko.
Delay in Rijeka 45min & lost connections to next trip.

15.10 u 18 i15 sati od Baske vode karta za Dubrovnik ( online kupljena, vozač je upoznat da mora skupit putnika). Prosao i nije stao na stanicu, propali novci i karta, ali je sramota da vozač nije stao.

U autobusu šerif leta!
Ovo je zaista jadno od strane vozača koji je 26.09.2025. bio u službi prodavača karata na relaciji Split-Brist. Dotični gospodin mi svojevoljno želio uskratiti pravo na plaćanje kreditnom karticom, pretpostavljam u nadi da zamrači iznos karte, lagajući mi da ne radi pos aparat i da mogu platiti samo i isključivo gotovinom. Vidno iznerviran na moje inzistiranje da vidim aparat jer možda ipak radi šerif leta mi je prijetio da će me izbaciti van.. onda je rekao šoferu da stane i vozač kad je čuo šta ovaj govori zaustavi autobus,uzeo mu je apatat i novčanik došao do mene i najnormalnije mi je naplatio kartu, dva put je intervenirao da kolegu pošalje na njegovo mjesto. U sekundi sam platio i vozač ga je samo mrko pogledao i nastavio vožnju..

I’m genuinely frustrated with the unprofessionalism of this company. The constant delays are by far the worst part. I’ve used this company far too many times to travel to my place of study, mainly because it had the most frequent routes - but not anymore!! Not until I hear from someone that things have actually improved. I’d rather take any other form of transport!

Where do I even start… The bus NEVER, and I mean NEVER arrives on time. Waiting times range from at least half an hour to even over an hour and a half. It’s a disgrace for the people who put their trust in this service to get somewhere on time!!

To be fair, I’ve never had issues with the drivers themselves or the cleanliness of the buses (though, yes, passengers sometimes leave trash behind and it's also true that foreign drivers do need better training).
But today was my LAST straw: I waited again in the sun, together with 40 other people, the bus departed 45 minutes late while, in the meantime, the driver calmly sat locked inside the bus, probably waiting for his conductor who was running late… No apology, no explanation, not even a hint of consideration for the poor people waiting, some of whom likely had somewhere important to be.

Looking back on my previous rides, buses have been constantly late throughout the entire year, regardless of the season. And don’t even get me started on how they always oversell tickets, so POOR PASSENGERS end up having to stand the entire journey. (WHERE IS THE CONTROL?! SOMEONE COULD SERIOUSLY GET HURT!) Thankfully it never happened to me, but I truly hope those affected at least got some kind of compensation.

Is it really so hard to be more efficient, to adjust the travel time realistically (instead of misleading people into thinking the trip is shorter than it actually is)…? Why not offer some kind of live bus tracking so people aren’t left waiting endlessly at the station, hoping in vain the bus will arrive on time?

Arriva - when you actually start ARRIVing on time, maybe you’ll win back my trust. Until then… ARRIVederci!

I made several trips with Arriva buses around Croatia. Delays of more than 15 minutes are frequent (but may be unavoidable as long as Croatia doesn't build a good railway network).

The worst was a bus which picked me up 2 hours late without any communication; I was lucky there were other people waiting for it, one of whom had received an email about it (what did I give my email address and phone number for?).

Also terrible was a 9-hour journey without any break long enough to buy food or even just go to the toilet! That's just insane.

I'm still granting them a 2nd star because the buses are modern and quite clean, and the driving was decent from what I've seen.

Demasido informal. He comprsdo 2 ticket hace un mes y estoy viajando separado de mi esosa, y todavía me dan un asiento en la última fila. En el viaje de Rovinj a Pula había al menos 15 personas paradas.

I was traveling from Rogoznica to Primosten 14.09.2025. Bus had 18min delay. On the way back Primosten- Rogoznica delay 1hrs!!! There were no other connections to get anywhere. People were trying to make groups to take an Uber. Unacceptable time of delay!

Avoid at all cost, the Rab Zagreb line ,one driver without rest despite law, the company doesn,t care if you will arrive alive, after Zagreb the same driver drove to a new destination without a break

Personal je Jako usluzan. Svakako zaslužuju naj vecu Ocjeenu , Fala na ugodnoj vožnji
Icicu opt sa vama

I had a bad experience with this company on August 9th and wrote an opinion about it. I also complained to the company. As a result, they revised the situation and I got my money refunded, which is why I'm changing my mind and giving them a better mark. Still, I'm not giving them a better result as I think this has been a personal solution but they need to improve their public service by arriving at the right time or else informing the public of any mishap that is keeping the bus from arriving on time. I also think it is necessary to state it clearly when buying the ticket that luggage needs to be paid for separately.

Highly unreliable, 40+ min late both ways between Split and Trogir without any updates or information, would absolutely not book here again