Artah Avis 156

This company is impossible to contact - emails keep bouncing back. I did a one off order in December . Apparently am now about receive another order which I do not want. Website not working either. From other reviews I see my experience is far from unique

Update - sure now accessible and no evidence of subscription

Service is very, very poor for a company marketing itself as premium.
My order in September arrived with an item missing. No note, no email, just missing.
I emailed and was told ‘oops it was out of stock and will ship 1st December’. I was not offered any compensation or meaningful apology.
It is now the 3rd December, the item has not shipped and I once again have had no communication from Artah.
You’re not the only premium health supplement brand and you’re certainly not the best. First and last order

Please do not subscribe to any products from Artah. It seems to be impossible to cancel a subscription. I’ve emailed and emailed and am getting absolutely nowhere. They refuse to contact me. Just don’t do it.

Such lovely people on customer service. My address was not updated successfully and my order was sent to my old address that I could not access.
They sent replacements to my new address.

Firstly I was accidentally set up with a double monthly subscription and when I tried to contact customer services they assured me they had rectified this but they hadn’t and I continued to get (and be charged) for two £30+ subscriptions a month. Upon receiving the dispatch email for another second delivery 3 days after I’d just received one, the 4th in two months, I was told to refuse this delivery and the product would be returned to them free of charge for a refund but there is no signature required so it was just posted through the door while I wasn’t home.
When I eventually managed to get in touch again I was assured the double subscription had definitely been changed to just one. However I now had SO much excess product I wanted to cancel until I had used it all up. Like others have said the cancellation and pause subscription page on their website is the only page that doesn’t work, I tried to cancel via email but they are either undeliverable or bounce back, any that do get delivered are not responded to in a timely manor and now I’ve been sent another delivery! It’s a shame as I like the product but when I finally manage to cancel I won’t be a returning customer.

Received an email to notify of monthly subscription today, tried to paused replied back but email bounced back and l cannot manage my subscription due to no website page!!...😒this is not the first time l have an issue..no more

Tracking number doesn’t work. Order number is not found. Essentially rip off.

Trying to
Cancel a subscription . Unfortunately unable to get into the subscription
Page . Funny has I got into every other . Tried this several times no luck . Have recd email saying item to be despatched . Tried to reply no luck . Now emailed we shall see .

I ordered the Sleep Tonic on 30/8/24.
On 31/8/24 an empty bottle with no pipette arrived.
I e-mailed on 31/8 to let Artah know.
On 3rd September the Customer Service Manager messaged me: 'Unfortunately, some of the sleep tonics were shipped in empty bottles. Replacements were shipped out yesterday. We sincerely apologise for this issue; it’s a fulfilment problem that we're actively addressing. You’ll receive tracking information once your replacement ships. Thank you for your patience and understanding!'

Today is 10th September, I have not received any further communication. I have not received any tracking information and I have not received a replacement.

I have twice requested a full refund including shipping cost.

I have heard nothing since the above message on 3rd September.

** after posting this review I managed to find the founders contact details, e-mailed her directly and within a few hours the situation has been resolved. Thank you.

Great customer service - so my product went missing as the postman delivered it to the wrong address and they were super helpful and sent me a new one with no quibbles.

Great products that work - and make you feel so much better - and first class customer service. I've become a loyal customer and the advice/programmes help build an understanding. Now my family are starting to take an interest too...!

Great customer support from Esjay!

Great customer service from Esjay. Very speedy and easy to deal with, my query was dealt with very quickly and with no fuss at all. Highly recommend. Thanks

Superb products - the best formulations I've come across for Borage oil; skin, hair and nail health; and I really like the D3/K2 supplement. Customer service has been superb with relatively fast shipping not only to the UK but also to the US. Highly recommend.

This is a scam don’t even go there ! All I had was confirmation of an order then absolutely nothing ! Sent email after email and no response! I then went to my bank and they investigated and refunded me my money
They confirmed it’s a SCAM ! Or had a response to acknowledge my email but nothing after that..can’t say issue with Royal Mail we know our postman well !

Very prompt and efficient responses from Customer Service and I am happy overall, thank you

Ordered a product 2 weeks ago and still not arrived. It said 48hour delivery. Social media messages are being ignored and email address bounced back. SCAM. DO NOT ORDER.

Fantastic service after a delivery went astray and I didn’t notice it hadn’t arrived. New product shipped out to me immediately. Well done.

Great customer service - efficient and prompt.