Artforma Avis 

Dårlig kundeservice med lang behandlingstid.

> Background & Presales Support
I spent four years planning to buy an Artforma Sarah smart mirror cabinet. My main objective was to run a dual-circuit setup: keeping the smart screen and chargers on a constant live line while tying the lights to my bathroom's wall switches. I opted for the physical switch addon instead of the touch sensor to fit my layout. When I contacted Artforma support to ask about the feasibility of modifying the internal wiring or to request basic schematics, they refused to assist. Eventually, they stopped replying entirely after I asked to speak to an engineer. While protecting proprietary designs is understandable, ignoring a customer ready to spend exactly 14.866,00 DKK on their flagship model felt unprofessional.

> Delivery, Packaging, & Presentation
The purchase and delivery process for the Sarah model was excellent, fast, and easy—the only reason this is a 2-star review instead of a 1-star. However, the premium experience ended there. The packaging consisted of loose pieces of brittle, recycled dumpster foam of varying types.
Visually, the physical cabinet does not match the website's clean imagery. The doors and seams are much bulkier in person. Furthermore, the website displays premium 45-degree phased bevel edges on the glass, but my Sarah mirror arrived closer to a tacky 30-degree cut. The actual cabinet structure feels like basic, DIY-level melamine.

> The Heating Pad Defect
Out of the box, the center mirror demister was permanently stuck on and overheating. The instruction manual is a tiny fraction of an A4 sheet and failed to mention removing the protective glass film, causing me to think the unit was broken for days. Secondly, the factory committed a software/hardware rookie mistake: the internal switch resets to a state that triggers the relay closed by default. Following any power loss or wall switch toggle, the heating pad defaults to "always on."

> Internal Build Quality: A Serious Fire Hazard
To address the inverted heater issue and inspect the feasabillity of dual-circuit routing on this Sarah cabinet, I opened the backing panel (secured by 11 screws). What I found inside was shocking for a product at this price point. The interior is a complete rat's nest of loose cables and Wago clips held together by hot glue and tape.
Most of the tape had degraded, torn and detached during shipping, causing components to rattle freely. I discovered a wire completely unplugged, and at least four instances of overly stripped wires with exposed copper on the 230V mains circuit. THIS IS A SEVERE, GENUINE FIRE HAZARD!

> Component Breakdown & Tech Spec
If you are trying to avoid certain tech ecosystems, be aware that the "Smart Mirror" feature in the Sarah lineup is just an average LCD panel paired with a standard Xiaomi TV Box S (3rd Gen). The HDMI cables are permanently hot-glued directly to the PCB and the media box.

> Final Verdict
I have ultimately spent an extra 16€ on Amazon for a compact 24V SPDT relay module and a protective enclosure box to safely fix Artforma's inverted logic and clean up their dangerous wiring mistakes myself.
Please beware: the more addons you select for your build, the higher the risk of factory error. With their reliance on hot glue and tape, stacking extra features like screens, chargers, and custom switches inside the cabinet just increases the likelihood of finding loose wires, shortcuts, and mistakes.
Unless you are comfortable immediately voiding your warranty to fix exposed high-voltage copper wires and clean up a sloppy internal assembly job, stay far away from Artforma. For the price they charge for the Sarah model, the craftsmanship and internal safety quality control are completely unacceptable.

I'm so happy i voided my warranty, it may have saved my home and my life.

If Trutpilot allwos I'll happily upload video or images.

Meget flot spejl, god process ved bestilling og levering.
Dog synes jeg at have bestilt et spejl der kunne huske indstillinger så det kunne tænde sammen med loftslys, det fik vi ikke, det er nok mig der ikke har set rigtigt, men det kunne godt fremgå tydeligere i konfiguratoren . Derfor 4 stjerner

Hurtig levering, og et fantastisk produkt, det virker bare :)

ordered a mirror from them.
they have withdrawn the money. but i never received the mirror. so don't order anything from them. it is a scam company

Flot spejl, hurtig levering.

Hold jer langt væk fra dette firma. De vil ikke overholde regler om 14 dages returret af en vare købt på nettet.
Jeg skal til at starte en klagesag imod dem fordi de ikke vil give mig pengene tilbage på et fejlkøb.
Virkelig uhæderligt firma, føj.

Det var en god oplevelse nemt at bestille og det kom ca.14 dage efter det eneste det er at udsætte på oplevelsen er at pakke ikke kunne følges mvh.johnny

Det var super fedt at man kunne skræddersy sit spejl og få den størrelse der passer til badeværelset. MEN alle tilvalgene halter gevaldigt. Lysene i kanten af spejlet lyset til siden og ikke fremad, Bluetooth højtaleren peger direkte ind i væggen og lyder forfærdeligt og internetfunktionen dør hver gang man slukker spejlet. Slutteligt så måler temperaturmåleren helt forkert!

Lækkert spejl men lidt lang levering

Wieviele Scheinunternehmen haben die eigentlich?

Tallene i spejlet er ulæselige. Så man kan hverken se klokken eller graderne.

The support was good but the product i received was very poorly made. The led strip fall off already 1 day after i hang The mirror on the wall!

nem og hurtig levering. Spejlet ser fint ud, vi har ikke fået det op endnu men det skal nok blive godt

Køb ikke herfra!
Jeg ønsker at returnere mit køb, men ingen af deres e-mails med “.dk” findes, så alle e-mails bouncer tilbage. De svarer heller ikke på Facebook og er i det hele taget slet ikke til at komme i kontakt med.

I like the customization and the ability to add smart features to what's usually a pretty boring piece of furniture. The reason for losing some stars is the quality of the final product - the LED strip diffusers are plastic-y instead of integrated into the mirror itself, the doors are quite flimsy and slightly misaligned (and the manual for aligning them shows completely different hinges than the ones that came installed), and the door handles feel incredibly cheap and ugly. Overall, at this price point, I expected a bit more premium product.

Update: I've updated my review to 4 stars to reflect the really professional and responsive support team. They were very proactive about finding a solution and making sure I'm happy with the product.

Artforma delivered exactly what they said they would. The delivery was on time and was as expected. There were no issues with it. The product was as advertised. I had a great experience with them and would recommend.

Modtaget flot Spejl med Ledlys. Fin pris og sikker fragt.