Terrible deposit response time. Had to pay for a notary to sign a statutory declaration. They took over the time they had to respond to sorting out the deposit. I initially disagreed with the deductio... Voir plus
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Lisez les avis des autres
Olivia really made our experience stress free from the beginning. She was really friendly during the initial viewing and then throughout the whole application process. We viewed the property and was i... Voir plus
Had a small issue with one of our appliances - nothing was too much trouble for Ashton, she arranged for someone to have a look straight away and chased to get it sorted promptly without us messaging... Voir plus
Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.
Coordonnées de contact
Ascend Properties, Stafford Court, 145 Washway Road, M33 7PE, Manchester, Royaume-Uni
- 0161 669 4982
- contactus@ascendproperties.com
- ascendproperties.com
4,2
Bien
225 avis
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Agent
I’ve had direct contact with Sean regarding my tenancy, and I want to acknowledge the support he has personally provided. He has been responsive, polite, and professional in his communication, and has taken the time to listen to concerns and follow up where needed.
While ongoing matters with the property are separate, Sean himself has handled interactions in a calm and respectful manner, which I appreciate. It makes a difference when you feel heard and treated with courtesy.
12 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to share your feedback.
We really appreciate you highlighting the way Sean has handled your interactions. Being responsive, professional, and taking the time to listen are qualities we value highly, so it’s great to know you’ve felt heard and treated with courtesy throughout your communication with him.
We’ll be sure to pass your comments on to Sean
Excellent Service
I’ve had a really positive experience with Ascend Properties from the very beginning. The team, especially Ashton and Olivia, have been consistently accommodating, professional and easy to deal with. I can always get through to someone when I call, or I receive a call back, which makes a huge difference.
Their maintenance portal is excellent. It’s simple to use for reporting any issues and they’re quick to respond and resolve them. Communication has been clear throughout, and I’ve always felt supported as a tenant.
Can’t recommend them enough.
12 juillet 2025
Avis spontané
Réponse : Ascend Properties
Thank you so much for your detailed and thoughtful feedback.
We’re delighted to hear that your experience with Ascend has been so positive from the very beginning. It’s fantastic to know that Ashton and Olivia have been accommodating, professional, and easy to deal with, and that you’ve felt supported throughout your tenancy.
We’re also pleased that our maintenance portal has made reporting and resolving issues straightforward and efficient. Clear communication and accessibility are incredibly important to us, so it’s great to know this has made a real difference to you.
Thank you again for your recommendation — The Ascend Team
Excellent and professional team
Maddy from Ascend kept us informed at all times, appointment reminders, letting us know she was at the property and ready for us. She showed us round the property and then let us look at our leisure. All questions were answered and if not known she pointed us in the right direction . Maddy was Very polite and professional.
12 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you so much for your detailed and thoughtful feedback. - The Ascend Team
Ryan always deals with enquiries…
Ryan always deals with enquiries expediently and understands what is required. He demonstrates a professional and pleasant manner.
11 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you so much for your thoughtful feedback. - The Ascend Team
Faye is super efficient
Faye is super efficient, she provides a great service to us a contractor and ensures issues are resolved quickly.
12 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you so much for your thoughtful feedback. - The Ascend Team
Faye Newton the legend
Faye Newton makes the working day so easy for my team and is a great person to deal with on a daily basis.
She is a star 100%
Keep being you ❤️
12 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for such fantastic feedback.
We’re absolutely delighted to hear how much of a positive impact Faye has on your working day. Her dedication, approachability, and professionalism truly make her a valued member of the team, and it’s wonderful to see her recognised so warmly.
We’ll be sure to pass this on to Faye - The Ascend Team
Exceptional Service
We have recently moved from one Ascend property to another - which should tell you how satisifed we are with our experiences.
It's easy to forget that, as a company, Ascend are there to represent themselves as a business, the tenant AND the landlord. Whilst there have been a couple of ocassions in our ten year tenancy where I have felt more could have been done to support us, overall, the way problems with our house were handled was first class.
This is mainly down to our Property Manager, Claire Charlton, who is incredibly efficient, replies to communication quickly and has a real 'can do' attitude to solving problems. Her genuine investment in making sure tenants have a positive experience is unique and very reassuring when issues arise.
When we moved out of our old Ascend Property last month, we were supported with really clear communication throughout, were offered a free pre-check out visit to advise us on ensuring we received our full deposit and then - having received our full deposit back - had it returned to us just four days after we moved out!
We also had a positive experience with Laura - the branch manager at Ascend Monton - in securing our new rental home and she again was an absolute credit to the business.
No rental experience will ever be problem free but I feel confident that we are renting with an agency who will do their utmost to try and make renting a positive experience.
I would definitely recommend renting with Ascend - they set the standard of what renting should be like for tenants.
24 janvier 2026
Avis spontané
Réponse : Ascend Properties
Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re incredibly pleased to hear that you chose to move from one Ascend home to another. That really does mean a lot to us and speaks volumes about your overall experience. We also appreciate your balanced and honest reflections. Renting is never without its challenges, but it’s reassuring to know that you’ve felt supported and treated fairly over the course of your tenancy.
Claire will be delighted to hear your kind words. Her proactive approach, clear communication, and genuine commitment to supporting residents are qualities we value highly, and it’s wonderful to see the positive impact she’s had on your experience. We’re also glad the move out process felt clear and straightforward, and that the deposit return was handled quickly and smoothly.
It’s equally lovely to hear your feedback about Laura and the Monton team in helping you secure your new home. We’ll be sure to share your comments with both Claire and Laura.
Thank you again for your recommendation and for trusting Ascend over so many years. We look forward to continuing to support you and setting a positive standard for renting in the years ahead.
Thank You to the Ascend Team
I have a portfolio of properties which have been managed by Ascend Estates Ltd over the last 6 years. They do a fantactic job and are rents are upto date and all safety certicification is taken care. Repairs are notififed promptly and resolved quickly I would like to thank my allocated property manager Faye Newton for all her time and dedection and I would highly recommend the services provided.
12 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to share your feedback.
We’re delighted to hear that Ascend has supported you so well over the past six years and that your portfolio has been managed smoothly, with rents kept up to date, safety certifications handled, and repairs dealt with promptly. Providing reliable, well organised property management is something we take great pride in.
A special thank you for recognising Faye. Her dedication and commitment to supporting landlords are truly valued, and we’ll be sure to pass your kind words on to her.
We really appreciate your recommendation and your continued trust in Ascend.
I've worked with Fay for a very long…
I've worked with Fay for a very long time, every week for many years and found her to be very efficient at what she does, if not to efficient ;-)
Ask her a question and you get a reply in a hour (apart from fridays she's off;)
She's one of the best at Ascend, easy
12 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to share your feedback.
We’re really pleased to hear how positive your long-standing experience with Faye has been. Her efficiency, responsiveness, and commitment to supporting those she works with are qualities we value greatly, and it’s great to see them recognised.
We’ll be sure to pass your kind words on to Faye. Thank you for continuing to work with Ascend.
Very good service and helpful staff
We have been with Ascend for quite a few years now and we are happy with their services. We are especially impressed by Claire and Sean who have been very friendly, polite and helpful.
11 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to leave a review. We will pass this on to Clair & Sean. - The Ascend Team
Alex has been incredibly supportive…
Alex has been incredibly supportive since I started working with Ascend Properties as a contractor. He’s always calm, approachable, and genuinely thinks of others first. He went out of his way to help me get settled and gave me guidance when I was just starting out. I really appreciate his support and professionalism, he makes working with the company a positive experience and I look forward to speaking with him :)
11 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for sharing your experience.
We’re thrilled to hear that Alex has been so supportive and approachable, helping you settle in and providing guidance when you needed it most. His professionalism and thoughtful approach are exactly what we aim to deliver, and it’s wonderful to know he’s made your experience with Ascend such a positive one.
We’ll be sure to pass your kind words on to Alex, he’ll be delighted!
Always good communication Ashton…
Always good communication Ashton responds straight away and always deals with issues straight away , is very friendly and always very helpful
6 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for your feedback.
We’re delighted to hear that Ashton has provided such prompt, friendly, and helpful support. Clear communication and quick resolution of issues are exactly what we aim for, and it’s wonderful to know this has made a difference. We’ll be sure to pass your kind words on to Ashton.
I've been with Ascend for a number of…
I've been with Ascend for a number of years. Ryan is our point person and is a pleasure to deal with - always response and very helpful. I would happily recommend.
3 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for your feedback.
We’re delighted to hear that you’ve had such a positive experience with Ascend over the years and that Ryan has been so helpful and responsive. We’ll be sure to pass your kind words on to him, he’ll be thrilled!
Thank you for your recommendation.
Professional Conduct
Sean visited the property, he was very polite, interactive and professional. Explained the reason why he came and asked for any concern i had.
11 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for your feedback.
We’re pleased to hear that Sean made a positive impression during the checks with his polite and professional approach. We’ll be sure to pass your kind words on to him.
Sean came in today to do the checks
Sean came in today to do the checks, lovely guy, polite, professional
11 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for your feedback.
We’re pleased to hear that Sean made a positive impression during the checks with his polite and professional approach. We’ll be sure to pass your kind words on to him.
Great Agent
Adam has been a great agent and has found me all the best deals. He was very responsive and helpful throughout the process even when I had multiple enquiries. Would totally recommend Adam if you’re looking for the best deals in Manchester. Would rent through him again.
11 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for your feedback.
We’re thrilled to hear that Adam has been so helpful and responsive throughout your experience. It’s great to know he was able to support you with all your enquiries and find the best deals. We’ll be sure to pass your kind words on to Adam, he’ll be delighted!
Thank you for recommending him and for choosing Ascend.
Great house inspection
The gentleman sean that came to serve me was polite and calm,and was very helpful i felt at ease when talking to him about the house during inspection.
11 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for sharing your feedback - The Ascend Team
I’m happy with the service I have…
I’m happy with the service I have received. Faye Newton has really helped and guided me through the process of the end of my previous tenants tenure and getting ready to re let my property to new tenants
10 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for your feedback.
We’re really pleased to hear that you’ve been happy with the service you’ve received and that Faye was able to support and guide you through the end of the previous tenancy and the preparation for your new tenants. Making the transition between tenancies as smooth as possible is something we always aim for.
We’ll be sure to pass your kind words on to Faye, she’ll be delighted to hear them. - The Ascend Team
Great service managing my rental…
Great service managing my rental property — professional, reliable, and easy to deal with.
Special thanks to Faye Newton, who is always helpful, proactive, and quick to sort anything out. Gives real peace of mind as a landlord. Highly recommend.
10 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Ciaran,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’ve found our service professional, reliable, and easy to work with. It’s especially great to see Faye recognised for her proactive approach and ongoing support. Giving landlords peace of mind is exactly what we strive for.
We truly appreciate your recommendation and your continued trust in Ascend.
- The Ascend Team
Faye Newton's service is outstanding!
9 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for your review - The Ascend Team
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