Terrible deposit response time. Had to pay for a notary to sign a statutory declaration. They took over the time they had to respond to sorting out the deposit. I initially disagreed with the deductio... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Olivia really made our experience stress free from the beginning. She was really friendly during the initial viewing and then throughout the whole application process. We viewed the property and was i... Voir plus
Had a small issue with one of our appliances - nothing was too much trouble for Ashton, she arranged for someone to have a look straight away and chased to get it sorted promptly without us messaging... Voir plus
Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.
Coordonnées de contact
Ascend Properties, Stafford Court, 145 Washway Road, M33 7PE, Manchester, Royaume-Uni
- 0161 669 4982
- contactus@ascendproperties.com
- ascendproperties.com
4,2
Bien
225 avis
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Ascend Properties
Thank you for your review - The Ascend Team
Faye Newton, Property Manager, Ascend Properties
Faye Newton was my Property Manager at Ascend Properties for many years.
I always found her extremely helpful and polite.
Each and every email was replied to within a day.
Her knowledge and experience of property management was exceptional. She guided me through each and every process of landlord and tenant obligations.
12 janvier 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to share your experience.
We’re delighted to hear such positive feedback about Faye. Her professionalism, knowledge, and commitment to clear communication are qualities we truly value, and it’s great to know she supported you so well throughout your time with Ascend. We’ll be sure to pass your kind words on to her, she’ll be thrilled to hear them. - The Ascend Team
Sean came to my property today to do an…
Sean came to my property today to do an inspection. Sean was genuinely lovely very polite and professional. Really nice person
10 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Sean made such a positive impression during your inspection. His polite, professional approach and friendly manner are exactly what we aim to deliver. We’ll be sure to pass your kind words on to him. - The Ascend Team
Faye has been instrumental in ensuring…
Faye has been instrumental in ensuring the smooth management of our rental property. Their guidance and advice ensured that a tricky situation is managed to a successful resolution.
10 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for your feedback.
We’re delighted to hear that Faye’s guidance and advice helped bring a challenging situation to a successful resolution. Ensuring smooth, well managed outcomes is exactly what we aim for, and it’s great to see her support recognised. We’ll be sure to pass your kind words on to Faye. - The Ascend Team
Faye gives me peace of mind
Faye gives me peace of mind knowing that everything is taken care of on my behalf and any communication that I need to be made aware of is dealt with promptly, professionally and is very easy to manage.
9 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Suki,
Thank you for your kind feedback.
We’re really pleased to hear that Faye has given you such peace of mind and that you find communication clear, prompt, and easy to manage. Providing a professional and dependable service is very important to us, and it’s great to see this reflected in your experience.
We’ll be sure to pass your comments on to Faye.
Thanks,
The Ascend Team
Replies promptly to emails
9 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to share your experience. - The Ascend Team
Ascend
Quick speedy response. Ashton is very helpful at ascend. Can ask help on any issue and things always get resolved!
9 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Anthony,
Thank you for your feedback.
We’re really pleased to hear that Ashton has been so helpful and that you’ve received quick, responsive support whenever you’ve needed it. We’ll be sure to pass your kind words on to her.
Thanks,
The Ascend Team
Ascend Team
The team at Ascend are really great to work with.
Kayla does a great job of managing my flats on a day to day basis and is always friendly, understanding and supportive.
Shantelle and Josh manage the reletting from time to time and again are great to work with and keep me regularly updated
5 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Amara,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive experience working with the Ascend team. It’s great to know that Kayla has been supportive and proactive in managing your properties, and that Shantelle and Josh have kept you well informed throughout the reletting process.
Your kind words will be shared with the team, and we really appreciate your continued trust in Ascend.
Faye Newton
Faye Newton
Faye of Ascend always responds to my questions and requests promptly with clear and helpful information.
9 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Sue,
Thank you for your feedback.
We’re pleased to hear that Faye consistently responds promptly and provides clear, helpful information. We’ll be sure to pass your kind words on to her.
Thanks,
The Ascend Team
Excellent way to rent
Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any report) and requests are answered quickly. Added to this we got two months free rent to start with and a £250 voucher which came in very useful. Highly recommend,
9 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to share your experience.
We’re delighted to hear that your move into your new home was easy and well supported by the team, and that our resident portal has made communication simple and efficient. It’s also great to know the incentives helped make settling in that bit easier.
Thank you for your recommendation, we’re really pleased to have you with Ascend and wish you many happy years in your new home.
Ashton that deals with my property is…
Ashton that deals with my property is very helpful and she understands my situation i would give her 5 stars as anything i need she try her best to sort it out
9 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that Ashton has been so helpful and understanding, and that she always does her best to support you. We’ll be sure to pass on your kind words to her, she’ll be delighted to receive them.
Great service
We've been dealing with Ascend Properties for several years now; they manage our properties in the North of England. Over the last couple of years we have been dealing with Faye who has been great. Faye is always willing to help us with anything and is always very prompt in responding. Long may it continue!
Lee and family.
9 février 2026
Avis spontané
Réponse : Ascend Properties
Thank you, Lee, for taking the time to share your experience.
We’re really pleased to hear that you’ve enjoyed working with Ascend over the years and that Faye has continued to provide such a high level of support. Her willingness to help and prompt communication are qualities we value greatly, so it’s lovely to see them recognised.
We truly appreciate your continued trust and look forward to supporting you and your family for many years to come.
Alexander Keane - great customer service
Alexander Keane is very helpful, quick to respond to emails and always goes above and beyond to find the answers needed.
9 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Amy,
Thank you for your feedback.
We’re delighted to hear that Alexander has been so helpful and responsive, going above and beyond to support you. We’ll be sure to pass your kind words on to him, he’ll be thrilled!
Thanks,
The Ascend Team
Faye Newton the Senior Property manager…
Faye Newton the Senior Property manager has always handled all my occasional issues swiftly and professionally making the whole experience or renting out my property totally painless...
I have recently been away and several things I have needed to do for a remortgage, well above and beyond what you would expect your property manager to do and she has handled everything for me perfectly ... so i could achieve what i needed to do .... couldn't ask for more !!
9 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Steve Murray,
Thank you for sharing your wonderful feedback.
We’re delighted to hear how well Faye Newton has supported you, both with routine matters and going above and beyond to assist with your remortgage. It’s fantastic to know her professionalism and proactive approach have made your experience of renting out your property smooth and stress-free. We’ll be sure to pass your kind words on to Faye
The Ascend Team
I would recommend Ascend!
We have lived in our house since August 2025 and are happy with both the house and Ascend, any issues that came up were quickly booked in to be fixed and communication from Ashton is tip top! First time renters and we are both happy with the process and service from ascend. I look forward to renting from Ascend for the years going forward!
1 août 2025
Avis spontané
Réponse : Ascend Properties
Hi Roan,
Thank you for sharing your experience.
We’re thrilled to hear that you’ve been happy with both your home and the service from Ascend. It’s wonderful to know that Ashton has provided clear communication and support, especially as first-time renters. We look forward to continuing to support you throughout your tenancy for many years to come!
The Ascend Team
We have appointed them to look after just a few days ago …
We have appointed them to look after 03 properties only two days ago but have been interacting with them for the last 03 weeks basically to find out how could they provide us the differentiated services in regards to searching for the most credible tenants, closely associating themselves to ensure that properties are kept in good condition by the tenants and ensuring the collection of the rents on time and advise us to appropriately to claim our rents through Insurance if need be. On the top of everything they apparently use the most efficient IT system to search for the tenants when the current tenants decide to leave the properties. The one person who we so far dealt mostly with from the Ascend Properties is Mark Lewin their Portfolio Manager who we found highly professional. He managed to respond to all of our queries very promptly and efficiently. He showed his unsolicited resolve to manage most of our issues like properly and efficiently taking over from our previous property managing company, working with the contractors to getting back one of our vacant property into condition which help us to rent out quickly. We definitely expect highly satisfactory and efficient services from Ascend through his leadership.
19 janvier 2026
Avis spontané
Réponse : Ascend Properties
Hi M akram Malik,
Thank you for taking the time to share such detailed feedback.
We’re delighted to hear that your experience with Ascend so far has been positive, and it’s especially encouraging to know that Mark Lewin has made such a strong impression with his professionalism, responsiveness, and proactive approach. Supporting landlords with efficient management, maintaining properties, and ensuring smooth processes is at the heart of what we do, so it’s wonderful to hear that our approach has already made a difference.
We look forward to continuing to provide you with the high level of service you expect under Mark’s leadership.
The Ascend Team
I’ve had a great experience with my…
I’ve had a great experience with my property manager, Alexander Keane. He is extremely effective, responsive, and always professional. What really stands out is how kind and approachable he is — he takes the time to listen and genuinely cares about resolving issues promptly. Everything is handled smoothly and with clear communication. I feel well supported and would highly recommend him to anyone looking for a reliable and supportive property manager.
7 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Miss Temi Ogun,
Thank you so much for sharing your experience.
We’re thrilled to hear such kind words about Alexander. It’s wonderful to know that their professionalism, responsiveness, and approachable manner have made such a positive impact on your tenancy. We’ll be sure to pass your feedback on to them, as they’ll be delighted to hear it.
Thank you for recommending Ascend
The Ascend Team
Great experience
Alex was really helpful when I got through to him. Had a few bad experiences with letting agents in the last few years and being with Ascend has been a great change of pace
2 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Hannah Murray,
Thank you for taking the time to leave your feedback.
We are really pleased to hear that Alex was helpful and that your experience with Ascend has been such a positive change. We understand how important it is to feel supported and listened to, especially after previous challenges, so it is great to know the team has made a difference.
Your comments will be shared with Alex, and thank you again for choosing Ascend.
The Ascend Team
Great!
Rev has been great throughout! She’s always kept me informed of the process and been there if I have any questions.
6 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Shelly,
Thank you for sharing your experience.
We’re delighted to hear that Rev has been so helpful and kept you informed throughout the process. Knowing she’s been there to support you and answer any questions really means a lot. We’ll be sure to pass your kind words on to her.
Thank you for choosing Ascend!
The Ascend Team
Brilliant company
Brilliant company, very understanding to your situation. Very helpful. Maddy the lady who showed us round was lovely and answered all questions. Highly recommended this Company
6 février 2026
Avis spontané
Réponse : Ascend Properties
Hi Alexis Ault,
Thank you so much for your kind words and recommendation.
We are really pleased to hear that you found the team understanding and helpful throughout your experience. It is especially lovely to hear such positive feedback about Maddy. We will be sure to pass this on to her, as she will be delighted to know she made such a good impression and was able to answer all your questions.
Thank you again for choosing Ascend. We wish you every happiness in your new home.
The Ascend Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.