In my opinion not professional. Reply to my email took 2days. The representative of Aston Reeves was late and didn’t apologise, literally took 10minutes to look around, gave the valuation and left so... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ashton Reeves has provided first class service to myself and my extended family for the last 15 years. We've just decided the sell a tenanted property and the services provided by Ashton Reeves has be... Voir plus
Alex and Ryan were both wonderful when we were looking for a property. Tracey was able to calm us down but our special thanks go to Natalie who went above and beyond to assist us in every way possi... Voir plus
L'entreprise a répondu
Communication was brilliant . Right through the whole process Serena was very helpful and got back to us straight away . Paperwork was a bit daunting but we got through it with support from Serena .... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ashton Reeves Estate Agents are Estate and Letting Agents in Bexley, Bexleyheath, Dartford, Greenwich, Gravesend, Welling, Crayford, Erith
Coordonnées de contact
Bexley High Street 67, DA5 1AA, Bexley, Royaume-Uni
- ashtonreeves.co.uk
4,0
Bien
222 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Ashton Reeves
Thank you for taking the time to leave a review. We will pass your kind comments onto Serena.
Excellent professional service
17 août 2022
Réponse de Ashton Reeves
That is very kind of you, thank you Alan. I will pass your comments to Mark.
We cannot thank Serena enough for her…
We cannot thank Serena enough for her help in ensuring that we moved in the day we planned despite some delay in the process. Serena provided what we can call 'personalised service' helping out with ticking all the right boxes for us to move in.
We recommend her to your company to always engage her with most of your clients for them to also enjoy the same level of service.
Thank you Serena.
Kayode and Miriam
16 août 2022
Avis spontané
Réponse de Ashton Reeves
We are glad to hear of your positive experience with Serena, we will pass your kind comments onto her.
We would highly recommend using Serena…
We would highly recommend using Serena as your agent, she has helped us with absolutely anything we have needed with our move, she let me view the property the day I started looking for a new place and within a week and a half she had us moved in.
We had a problem with the gas box and Serena sorted it on her day off for us and made sure we was all set.
We couldn’t be more grateful.
Sharna & Jack
9 août 2022
Avis spontané
Réponse de Ashton Reeves
Good morning Sharna and Jack
Thank you for your kind review, we are glad you enjoyed your experience and we wish you all the luck in your new home.
Serena was our go-to person through the…
Serena was our go-to person through the process of moving in, she was very sweet and supportive.
28 juillet 2022
Avis spontané
Réponse de Ashton Reeves
Thank you for your review, we will pass your kind comments onto Serena.
Serena was so helpful through the whole…
Serena was so helpful through the whole process! From the minute I viewed the house she kept in touch and made sure everything went smoothly. Highly recommend using Ashton Reeves!
25 juillet 2022
Avis spontané
Réponse de Ashton Reeves
Thank you for taking the time to leave a review. It was great working with you and we will pass your kind comments onto Serena.
In my opinion not professional
In my opinion not professional. Reply to my email took 2days.
The representative of Aston Reeves was late and didn’t apologise, literally took 10minutes to look around, gave the valuation and left some paperwork and said to get in touch if I wanted them to put the house on the market then proceeded to sit outside my property for about 30 minutes in their car! I wouldn’t recommend them.
18 juillet 2022
Réponse de Ashton Reeves
I am extremely sorry to hear your experience with Ashton Reeves was not up to our usual very high standards. As a company we want to understand and establish why this happened and as far as I can understand it was from a member of staff that is no longer with us and lost interest in their own professional standards. Clearly this is totally unacceptable and I want to apologise for the service you received from our ex-employee. This simply should not happen as we have hundreds of very happy and satisfied customers as our reviews read. If there is anything we can do to remedy the situation, please feel free to contact us. We wish you the very best and once again apologies for what happened.
Réponse de Ashton Reeves
Thank you for leaving us a review.
Time waster
Firstly they Cancelled viewing late as they forgot keys
Rebooked for next day not given any other option I drove 4 hours for the viewing for them not to attend
After us calling we found out that the house had been let the night before where we wernt even given an option for the evening
we were not informed a waste of petrol and time
9 juillet 2022
Réponse de Ashton Reeves
Please let me explain why this situation occurred. When the viewing was cancelled it was not because we had forgotten the keys, it was simply the landlord had been unable to drop them off after needing our set of keys for some remedial works they were carrying out to the property and the builders went off with them. In regard to the renting of the property we give everyone an equal opportunity to see our properties and believe this is the fairest way to all concerned.
Lovely experience sitting outside
Lovely experience sitting outside. Food really good.
9 juillet 2022
Avis spontané
Réponse de Ashton Reeves
Thank you for your kind words, however, we believe you may have the wrong company.
Unreliable
Very unsatisfactory service from this estate agents very unreliable and unprofessional
27 juin 2022
Réponse de Ashton Reeves
Good afternoon, I am very sorry to hear you feel this way. Unfortunately your first appointment was double booked in error by a trainee, we then tried on several occasions to contact via telephone, text and emails to try and re- book a convenient time and rectify the mistake made. We have also called you today to discuss further, but again no answer. We would be more than happy to book you in at a convenient time should you still wish to proceed. Once again we are sorry for the inconvenience this has caused.
Réponse de Ashton Reeves
Hi Helena, thank you for review. It has been great working with you.
Serena has been very supportive
Serena has been responsive and very supportive throughout the process.she is patient, cautious and always willing to help.
30 avril 2022
Avis spontané
Réponse de Ashton Reeves
Hi Olawale,
Thank you for taking the time to leave a review, it has been great working with you and we look forward to continue doing so in the future. We wish you lots of luck in your new home.
Resolved my issue straight away
25 avril 2022
Réponse de Ashton Reeves
Good afternoon, thank you for leaving us a review.
We are glad to hear your issue was resolved promptly.
Nice staff,allways trying to help…
Nice staff,allways trying to help people.very statisfied with their services
19 avril 2022
Réponse de Ashton Reeves
Good afternoon, thank you for leaving us a review.
We are glad we could be of service and we will pass your comments on to all staff.
Very good and helpful
6 avril 2022
Réponse de Ashton Reeves
Thank you for taking the time to leave us a review, it is much appreciated.
Lights fixed
My aim was to get the lights in the house (upstairs) fixed this month as this is an issue I have had for over 2 years.
I was very pleased with how everything was handled and the follow-up regarding a change in scheduled date.
A big thank you to Natalie and the team for the great work!
25 mars 2022
Avis spontané
Réponse de Ashton Reeves
Thank you for your review, we are glad we could help in getting this resolved.
Réponse de Ashton Reeves
Thank you for your review, we are glad we could be of service.
great service
10 mars 2022
Réponse de Ashton Reeves
Thank you, we are pleased to hear you enjoyed your experience with us.
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