Assetsure Insurance Avis 3 719

Very helpful and patient as I struggled with the downloads required but was guided through the process by a helpful advisor. I was kept updated at each stage of the claims of process. Payment was prompt and timely.

Easy to claim and quickly resolved. Customer service is easy to deal with go above to get you sorted quickly.

Really useful, quick easy would highly recommend

Easy to get insured for the item. Clear instructions on the online form.

Quick easy website to navigate to get an insurance quote. Excellent value for the cover required

Easy quote process, helpful staff in arranging the cover. Called me back 10 mins after the request.

Very easy to buy the policy
Initially took it out to cover a very expensive guitar, but was allowed to add in a stage piano at no extra charge

Where to begin, unfortunately this is the 2nd time I’ve had to claim for the theft of an ebike in the same year. Ellie Kyle yet again has made this as pain free as possible and I can’t thank her enough. I’m unfortunately now probably going to be uninsurable with them, wait and see. I can’t recommend Assetsure enough, if you need insurance then honestly look no further. 🙏🤞 hopefully they will renew me next month.

Excellent service from the agent, sorry did not catch his name. He was very helpful and very clear on everything, he made it such a simple job to setup my policy.

The agent was professional, polite and friendly. He was able to give us a great quote.

I recently purchased camera insurance through Assetsure and was extremely disappointed with how unclear and confusing the whole process turned out to be.

On their own website, under the “Your Questions Answered – Claims” section for camera insurance, they clearly state that the excess is £50 for amateur photographers and £250 for professionals. However, this was completely different from what appeared in the Policy Schedule I received.

The schedule I was given contained several inconsistencies and contradictions. It listed an excess of £100 per insured item, yet in another section titled "Excess", it stated "In the event of making a claim against an item, the amount of excess which is payable is £0." These internal contradictions made it impossible to understand what I was actually covered for.

When I contacted Assetsure, they admitted that the excess stated on their website was incorrect and simply “an error.” They also acknowledged mistakes within the Policy Schedule itself. I was then told that the real excess was £100 per claim—something neither the website nor the schedule reflected accurately.

Given the number of mistakes, unclear terms, and contradictory information, my confidence in Assetsure has been completely undermined. In my opinion, this level of carelessness is unacceptable for an insurance provider. Based on my experience, I do not consider them reliable or trustworthy.

I would strongly advise others to double-check everything before buying a policy, as my experience with Assetsure has been both frustrating and disappointing.

That said, I want to be clear that the people I spoke with from Assetsure about this issue were polite, understanding and sensitive to my predicament. My dissatisfaction is with their processes as opposed to their service.

Every stage was dealt with promptly.
My hearing aids are working well

Excellent customer service from the telephone operator.

Very helpful , informative and a good quote for the item to be insured .

Great customer service. Claime was settled quickly.

Amazing service from Mat. So impressed with the speed with which he got my bags insured. Thank you

Very quick and easy to arrange. Very good customer service

Great exeperience in choosing the right policy , felt at ease , very helpful