Assist Mobility Avis 621

Everybody was very helpful and Paul who brought a byAcre for me to try was lovely. Excellent company highly recommend them.

Wonderful company! Kind, helpful and caring staff. Fast delivery. The By Acre rollator is life changing for me as I have dogs and was really struggling walking them with a stick. The Byacre Overlander allowed me to walk in fields, woods and feels strong and gives me confidence. I just recently took it to Spain to visit my grandchildren and it was an absolute godsend. Thank you Assist Mobility you've been brilliant!

If I could give a company more than 5 stars, I would do so for Assist Mobility.

Why?

First of all, they have a really excellent website, which is clearly laid out, gives full information about all the products, and is obviously written with a lot of thought.

Secondly, we recently travelled up to see Richard from Assist Mobility at their new showroom in the Cotswolds (currently by appointment only because they are still setting the showroom up).

From start to finish, Richard was extremely professional, responding quickly to our communications, sending a confirmation email with full details of our appointment and how to get to the showroom.

When we arrived, he had thoughtfully set out some of the rollators outside in front of the showroom so that we could find it easily. Then, he had arranged inside the entrance to the showroom all the rollators that we had expressed an interest in, so that we could see each one in all the different formats and colours, as well as a few other brands which could be of interest to us. He let us try each one, both inside and outside on the varying terrain nearby.

He was very engaged throughout the process of choosing a rollator and really thought about the individual issues that we had (short stature, muscle weakness and a neck issue). He offered good suggestions, researched answers to our many questions on the rare occasion that he did not know the answer from the top of his head. Richard was so patient and never made us feel rushed, even though we had come on a Saturday which was technically not a work day for the company.

Anyway, I just wanted to say that I wish all companies were as professional as Assist Mobility. We are very happy with the rollator and would like at some point to buy another one from them. I would highly recommend Assist Mobility and the whole team, Richard, Sam and Suzanne. I wish them every success in their field of expertise.

Easy to navigate website and prompt delivery

Ordered one day and it was delivered a couple of days later… and I live on an Island! Came ready assembled which was a huge help! My Ma finds it very easy to use and store… it just gives her that extra confidence when we’re out and about, light enough to get in and out the car several times a day!! Glad to have found this wheeler 🥰

My car was picked up from the house by a polite knowledgeable driver. A text message was sent prior to arrival notifying me they were on their way.
My car was returned the next day. Again the driver was polite and gave me a demonstration of how the new adaptions worked.
Thankyou for a stress free experience.🙏

Advice given by sales person, prompt delivery, rollator light and easy to manoeuvre over most terrain, and little dog fits nicely in the bag

Assist Mobility was recommended to me by a friend who had used them when she required a mobility aid. Checked their website, a good range of products with helpful descriptions. Rang and spoke with a very pleasant and knowledgeable member of their team. Discussed my needs and abilities and which rollator I was thinking of going for, and was advised it was a sensible choice. Order taken over the phone, delivered the following afternoon. Excellent service from Assist Mobility , and the rollator has improved my stability, balance and confidence no end.

Very pleased to receive. My Bak in the time promised.
You are a Professional lot

The service was absolutely excellent. I requested a particular delivery company having had issues with others and Assist Mobility organised this without demur. I had also ordered an item which I hadn’t realised was already included in my purchase. It was spotted and immediately refunded. I can’t praise their customer service enough.

I had a query whether the weekend bag would fit the rollator I have recently purchased.
Assist Mobility returned my call with the answer and with that in mind I ordered the bag.
Super strong bag which will be very useful to me.
I cannot fault the attention given to me whenever I have rung them nor the speed in which they dispatch the item(s).

Brilliant, so light and stylish. Chose British Racing Green, might add a 'go fast' stripe !!

Good reliable service.
Excellent product

Easy to order and super fast delivery of my marvellous new stable but light enough to lift in the boot Overland rollator

At last I don’t have to worry about walking with a stick and being frightened to fall and always be in pain. I can’t believe how light and manageable my aid is, my friend was asking me to slow down!!!!

I ordered a rollator. They rang me to apologise that it was out of stock for 3 weeks, so I asked for a refund, which they agreed to at once. I later ordered 2 other items, after phoning to confirm they were in stock. They were delivered quickly. Easy company to deal with.

My rollator has opened up my life. Previously I was hesitant about going out unaccompanied in case I fell but now I’m happy to walk around alone. It’s easy to pick up and put in the boot of my car which is different to other brands.

The items purchest were what my wife needed.
They are very good and help her get around, much better.

Regards Mr Aplin .

Good website with lots of information and pictures of the different products, I have ordered 3 times and every time the purchase has been easy and delivery is within a couple of days.

Excellent service snd great quality product