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3,7
9 avis
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Ordered Friday, delivered on Saturday. A lovely little bag. Perfect size, soft leather and lots of inside pockets for all those necessary bits and pieces, phone, cards etc. Would definitely buy from this store again. Thank you Assots.
Ordered bag two days ago, arrived today, well packaged and exceptional product. Very pleased, don't understand bad reviews.
I ordered a card holder through Brand Alley. The deliver was free and pretty quick, the leather seems nice, but the packaging is the worst I’ve ever seen for what is advertised as luxury leather goods. Wrapped in cheap plastic in a delivery bag, quality not protected in any way and was caught in the post box and marked before opening it.
Réponse de Assots London
Dear Soraya,
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting both the positive and negative aspects of your experience.
We’re pleased to hear that you were satisfied with the quality of the leather and the delivery speed, but we are very sorry to learn that the packaging did not meet your expectations. Your comments are extremely valuable to us, and we take feedback like this seriously.
Please be assured that we will review our packaging process internally, as we continuously aim to improve our customers’ experience and ensure our products arrive in the best possible condition.
Thank you again for bringing this to our attention. If there is anything further we can assist you with, please do not hesitate to contact us at customerservice@assots.co.uk.
Yours sincerely,
Team Assots.
Have now sent 5 emails asking where my items ordered are. Just been ignored. Wish I had never placed the order.
Réponse de Assots London
Dear Hayley,
We are very sorry to read your review and to learn how upsetting this experience has been for you. Please allow us to clarify a little further. We did reply to your emails on 12th and 13th June with updates as soon as we became aware of the delivery issue. We also attempted to reach back out to you again, but unfortunately, it seems there was no further response from your side, which may have added to the misunderstanding.
The delay and eventual loss of your parcel was caused by our delivery partner, Evri, and while this was outside our direct control, we fully accept that it was our responsibility to make sure your order reached you. We issued a full refund on 18th June 2025, but we understand that this does not undo the frustration and disappointment you experienced.
It was never our intention to cause you distress or to make you feel ignored — we value all of our customers deeply and work hard to ensure every experience is a positive one. We regret that in this instance we fell short of your expectations, and we sincerely hope there may be an opportunity in the future to restore your trust in us.
Yours sincerely,
Team Assots.
Purchased via Debenhams sale, so thought I was pretty safe.
The bag arrived today and my daughter asked me if I'd got it from Temu. It was packaged badly so has a dent in it, the quality is poor at the price I paid, which was less than half it's alleged original price. I truly hope no one has ever paid full price for this bag.
Couple of lessons for me:
Never heard of the brand?? Google it cos as they saying goes, if it seems too good to be true etc
Also don't assume using a retailer you've used before (Debenhams, dozens of times) means that you're getting an item from Debenhams.
Probably obvious to some, but a lesson for me.
Réponse de Assots London
Dear Customer,
We’re extremely sorry to hear about your recent experience and truly regret the disappointment caused by the product and packaging quality. This is certainly not the experience we want for any of our customers.
While we work hard to ensure all our products meet our quality standards, we clearly fell short in this instance, and for that, we sincerely apologise. We completely understand how frustrating it must have been to receive something that did not meet your expectations, especially when purchased through a trusted retail platform like Debenhams.
Please note, Trustpilot was set up independently of us and is not actively monitored. Our official review platform is reviews.io, where we closely track feedback and respond promptly to assist our customers.
If you haven’t already, we kindly encourage you to reach out to us at contact@assots.co.uk with your order details so we can look into this further and work toward a resolution for you. We genuinely care about customer satisfaction and would love the chance to make things right.
Thank you again for your feedback.
Yours sincerely,
Team Assots.
Would not recommend, bag arrived cheaply packaged and folded in plastic packaging so my bag now has a permanent crease across it which really detracts from what I hoped would be a lovely quality bag. I hoped the crease would disappear over time but a month later and it’s still as obvious.
UPDATE 14.08.2025: Assots have been in contact and delivered a replacement bag to me free of charge, the bag arrived packaged much more carefully, it is in perfect condition and I’m very happy with my replacement bag, I have therefore amended my star rating as above.
Réponse de Assots London
Dear customer,
We’re truly sorry to hear about your experience and sincerely apologize for the disappointment caused by the condition in which your bag arrived.
This is absolutely not the experience we want for our customers, and we understand how frustrating it must be to receive a product that doesn’t meet expectations — especially when it comes to quality and presentation.
Please note that Trustpilot was set up independently of us and is not actively monitored. Our official review platform is reviews.io, where we track feedback closely and are able to respond and assist more promptly.
If you haven't already, we kindly ask you to reach out to us directly at contact@assots.co.uk with your order number and a photo of the item so we can resolve this for you. We want to ensure every customer feels valued and receives the quality they deserve.
Thank you again for your feedback and our sincere apologies for the inconvenience caused.
Yours sincerely,
Team Assots.
Poor quality and terrible customer service. I have paid to return 2 bags (they don't offer free returns) and I'm still waiting for a refund to be issued. I have contacted customer service and heard nothing.
Réponse de Assots London
Dear Amber,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused.
We completely understand how disappointing this must have been — both regarding the product quality and the delay in communication about your return. That’s certainly not the experience we want our customers to have.
Please note that Trustpilot was set up independently of us and is not actively monitored. Our official review platform is reviews.io, where we actively handle all customer service concerns and feedback.
We always encourage customers to reach out directly via contact@assots.co.uk with any issues so we can resolve them swiftly. We’d like to look into this matter further for you — if you haven’t yet received your refund, please email us your order number and return tracking details, and we will prioritize resolving this for you.
Thank you again for your feedback, and we truly apologize for the delay and any inconvenience caused.
Yours sincerely,
Team Assots.
October 2024 . My bag fell apart almost immediately and I have received no response after many many emails to them.
August 2025 - I'm now happy to say that Assots finally contacted me and have immediately replaced my bag in my chosen colour and it looks perfect. Their new customer services seems to be a big improvement. I have the Agatha bag in 3 colours now and it's perfect for keeping things secure when travelling.
Réponse de Assots London
Dear Helen,
We’re deeply sorry to hear about your experience and truly regret the inconvenience caused.
Please accept our sincere apologies for the issue with your bag — this is certainly not the standard of quality we aim to deliver. We also apologise if your messages went unanswered. It’s never our intention to ignore a customer, and we completely understand your frustration.
Kindly note that Trustpilot was set up independently of us and is not actively monitored. Our official review platform is reviews.io, where we actively respond and resolve customer issues.
We always urge our customers to contact us directly via our website’s support email or contact form so we can help resolve matters quickly. We would like to investigate this further and make things right — please feel free to email us at contact@assots.co.uk with your order number.
Once again, we sincerely apologize and thank you for your feedback.
Yours sincerely,
Team Assots.
Felt deceived by this company. Ordered two bags to choose from with the assumptions of free returns as home page has a banner 'Free tracked delivery and easy returns'.
Didn't click that easy returns is pay for your own postage returns and not what most brands actually offer, free delivery and returns, which is a bugger obviously as now I need to pay extra to have the bag returned.
Contacted customer service by email but they didn't even bother responding?!
Will be avoiding and would not recommend
Réponse de Assots London
Dear Tasnim,
We’re truly sorry to hear about your disappointment and any frustration caused.
We sincerely apologize for any confusion regarding our returns policy. While we do offer free tracked delivery, our returns are customer-paid unless the item is faulty — something we aim to clarify in our returns section. That said, we completely understand your expectation and regret that this was not clearer at the time of purchase.
Regarding your concern about our response — thank you for bringing this to our attention. Please note that Trustpilot was set up independently of us and is not actively monitored. Our official review platform is reviews.io, where we regularly engage with customer feedback.
We always encourage our customers to reach out to us directly with any issues so we can offer prompt support. While we cannot trace your specific case from the information provided here, we do hope your concern was eventually resolved.
Thank you again for your feedback — it’s genuinely appreciated and helps us improve the experience for all our valued customers.
Yours sincerely,
Team Assots.
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