Aster Online Avis 118

Have just had the worst experience with Aster online delivery. Had placed an order today morning at 6.45 AM for express delivery with premium charge and the delivery guy called me at 6 PM for address confirmation. Then no delivery was received and upon calling back the rider says its delivered but we never got the shipment. Called the support center to be told they can send complaint the next day and when asked to transfer the call to the supervisor, they say no one is available now. Orders are placed here for medicines and what accountability we should expect from such a team and how do we trust the medicines we get through them if we have no option to trace the despatch team itself. Have decided to uninstall this app and to never use any services from Aster clinics, hospitals and pharmacies. Why to risk your life and money. UAE Health ministry should look into this before something grave happens.. #DHA #MOHAP

Poor service. There is no proper delivery commitment. Whatever mentioned online about delivery is false. Wrong messages of delivery but no delivery on time.

Systematically unreliable delivery service. “Express” orders with a promised 3–4 hour window arrive a day late with no proactive updates, no real apologies, and only copy-paste replies from support. Communication is poor, accountability is zero, and the symbolic 2 AED compensation feels dismissive rather than helpful. If timing matters to you, this service cannot be trusted.

The most disgusting service they have and i have not jus faced it once but twice and both times i had to cancel my order. Never ever order from them. Their site says something while they render something else.

I have worst experience with aster online services purchased bp monitor from online on 13 February 2026 they delivered on 14 February 2026 faulty item, I called them to take back and give me replacement next day they taken back and now from one week I am calling there customer service and they promise we will deliver in 24 hour but nobody come to me yet. Why I purchased BP monitor to check my BP every day but these people don’t have complaints solution process

I ordered Quest D 50000 IU Vitamin D3 because the website showed 30-minute delivery for orders above AED 50. Based on this, I purchased two items instead of one. The order was not delivered even after 5 hours. When I contacted customer service, I was told the product was out of stock, yet the website continued to show 30-minute delivery, which is very misleading.
I clearly informed them that I was available only until 4 PM on Friday and then again on Monday. Despite this, the delivery person contacted me around 10 PM at my office location. I requested delivery on Monday, but no one came even by 4 PM.
This was a waste of time and very disappointing due to misleading delivery promises, poor communication, and lack of coordination. I would not recommend ordering if delivery timelines matter.

I was waiting two days for the delivery, got wrong items. I’m not gonna use this pharmacy again and definitely won’t recommend it to anyone!

Really bad service from ONLINE store. Every and all time i faced the same issue on delivering. The last time I order a sunscreen before 4 days of my travel to India and still on the day of my travel they didn't deliver and the customer care agent is asking me to wait. REALLY BAD SERVICE.

Amazing experience totally worth it 💯

Fasttt delivery !! User friendly app.

The order was delivered on time. The agent is very helpful.

App is really good and Fast, it’s very handy easy to navigate , order was accurate got delivered on time and rider are very professional and Help line also very helpful special agents.

All good, app is very easy to use

Good offer and fast delivery

On time delivery

Ordered baby formula at night and was badly in need of it. Got it delivered in less than 30 mins.

charging for express delivery but not delivering on time..worst experience when you need it urgently.

Tried to order items online, the website stated the transaction had failed but the amount was deducted from my account. I have been chasing them for 1 week and each time they say they will get back to me in 24 hours, but to date they have not responded.

If there would have been a zero rating would have given that immediately ! One of the most worst delivery service , mis commitments,delays and no one reaching back to you to check if the matter has been resolved. Never seen such unprofessionals ever. Placed my order on 7th January was supposed to be delivered on the next day and till date the order has not been delivered !!!! It’s been 5 days now !!! I have been chasing them since then and everytime they have the same thing to say. Never order anything from them I REPEAT NEVER ! They’re a pain !