I'm a professional video editor and their AI voice reading from my script is the best AI voice I've ever used! I've been using Async for several months. I previously tried their competitor and had to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Would not trust these people as far as you can throw them. Whether or not you signed up yourself or someone else has with your details they will not issue you a refund and their confirmation/ impendin... Voir plus
L'entreprise a répondu
Horrible doesn’t do anything useful and on top of that they make it incredibly difficult to cancel without contacting them. When trying to it said I had the wrong email but clearly they have been sen... Voir plus
L'entreprise a répondu
After I recorded one of THE most important podcasts of my early career the guests recording failed to upload. After a few days of help the support team was able to retrieve the rest of my recording.
L'entreprise a répondu
3,4
Moyen
219 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best AI voice I've ever heard!
I'm a professional video editor and their AI voice reading from my script is the best AI voice I've ever used! I've been using Async for several months. I previously tried their competitor and had to stop because of the amount of errors and issues but Async has been consistently fantastic. I've already recommended Async to friends to use. 100% value for money.
16 avril 2026
Avis spontané
Réponse : async.com
Hi Alison,
Thank you so much for this amazing review.
It means a lot to hear this from a professional video editor, especially given your experience with other tools. We’re thrilled that Async’s AI voice has been such a strong fit for your workflow and that it’s delivered the quality and consistency you were looking for.
We also really appreciate you recommending Async to your friends - that kind of support means a lot to us.
Thanks again for being with us for the past several months.
-The Async Team
Recovered almost lost recording
After I recorded one of THE most important podcasts of my early career the guests recording failed to upload. After a few days of help the support team was able to retrieve the rest of my recording.
13 avril 2026
Avis spontané
Réponse : async.com
Hi Virginia,
Thank you for sharing this.
We can only imagine how stressful it must have been to have an important recording run into an upload issue, especially for such a big moment in your career. We’re really sorry that happened.
We’re glad our support team was able to recover the rest of the recording for you, and we truly appreciate your patience while we worked through it with you.
Thank you again for taking the time to leave a review.
-The Async Team
FRAUD!
Changed their branding without even emailing me to let me know. I reported it as fraud, which cancelled my credit card. Not only that, they upped their charge amount on me, again without telling me, TWICE.
11 avril 2026
Avis spontané
Réponse : async.com
Hi Sean,
We’re sorry to hear you feel this way.
We did notify users about the rebrand well in advance, with multiple announcement emails sent late last year and earlier this year. We also communicated pricing changes ahead of time.
We understand this has still been frustrating, and we’re sorry for that. If you reach out to us directly, we’ll be happy to answer any specific questions and take a closer look at your case.
-The Async Team
Would not trust these people as far as…
Would not trust these people as far as you can throw them. Whether or not you signed up yourself or someone else has with your details they will not issue you a refund and their confirmation/ impending payment emails go directly to spam which is quite convenient for them! Apparently they have no control where things land… I beg to differ seeing literally every other subscription service manages to communicate effectively. No good intent whatsoever, only the intention to garner as many unsolicited yearly subscriptions as possible. Spend your money elsewhere.
7 avril 2026
Avis spontané
Réponse : async.com
Hi Jackson,
We’re sorry to hear this has been your experience.
Our management team has already reached out to you directly and offered a resolution for your case. We understand how frustrating this situation has been, and we’ve taken the time to review it carefully and respond with a solution. Please check your messages.
-The Async Team
THIS IS THE APP YOU NEED!!!!!
I had a client that had the worst sounding podcast ever. She was using another well known app that was so hard to figure out and had the worst sound quality. I tried a couple of different apps and ran across this one. THIS IS THE APP YOU NEED!!!!!!! even if you have a cheap temu or poor sounding recording it will give you the polish that you deserve. my client signed a 2 year exclusive contract with me based on this software and she didnt have the best recording material.
1 janvier 2026
Avis spontané
Réponse : async.com
Hi Breanna,
Thank you so much for sharing this.
We’re really glad Async helped you turn a difficult recording into something polished and client-ready. It means a lot to hear that the platform made such a strong difference in your workflow, especially on a project where the original audio quality was a challenge.
And congratulations on signing a 2-year exclusive contract with your client - that’s amazing news.
We truly appreciate your support and your trust in Async.
-The Async Team
Since Async has taken over the customer…
Since Async has taken over the customer service through the Discord app has been amazing! The editing options have come long was as well. I’m really enjoying the AI additions too! There are a few little things that can be challenging but all in all it has been a good experience!
3 avril 2026
Avis spontané
Réponse : async.com
Hi Heath,
Thank you so much for taking the time to share this.
We’re really glad to hear you’ve had a good experience and that our customer support on Discord has been helpful. It’s also great to know you’ve been enjoying the editing improvements and the new AI features.
We appreciate you also calling out that there are still a few things that can be challenging. Feedback like that matters, and it helps us keep improving the experience.
Thanks again for your support,
-The Async Team
Horrible doesn’t do anything useful…
Horrible doesn’t do anything useful and on top of that they make it incredibly difficult to cancel without contacting them. When trying to it said I had the wrong email but clearly they have been sending me emails to that email so?
Piece of junk got charged for a full fing year and they don’t have the decency to even refund me.
1 avril 2026
Avis spontané
Réponse : async.com
Hi Mackenzie,
We’re sorry to hear this was your experience.
We understand how frustrating it is to have trouble canceling, especially when a trial turns into an annual subscription. Trial subscriptions renew automatically unless they’re canceled before the billing date, and we send a reminder in advance so users are aware of the upcoming charge.
Our support team is also always available to help before a trial ends. If you had reached out while you were having trouble canceling, we could have helped you through it or canceled it for you from our side. At the moment, we don’t see any communication from you before the trial expired letting us know there was an issue with cancellation.
We know that doesn’t make this experience any less frustrating, and we’re sorry for that. If there’s still anything unresolved, please contact our support team directly so we can take another look at the account details with you.
-The Async Team
Async really simplified my life
I’ve so much “suffer” for editing the sound of my podcast because I’m not really good with technology.Others platforms and logiciel was to much for me. I finally ask my fiancé how to do it and he recommended me async. It was so easy to do, in less than 30 minutes the episode was ready to be posted.
22 mars 2026
Avis spontané
Réponse : async.com
Hi Elena,
Thank you so much for sharing this.
We’re really glad Async made the editing process feel easier and less overwhelming. Podcast editing can be a lot, especially when the tools feel too technical, so it’s wonderful to hear you were able to get your episode ready so quickly.
And a big thank you to your fiancé for recommending us.
We really appreciate your support and are so happy to be part of your podcasting workflow.
-The Async Team
My experience with the app was great…
My experience with the app was great the only thing that I have a problem with is when I download big files it slows down. T Fix that and he more items I add the slower it goes.
20 mars 2026
Avis spontané
Réponse : async.com
Hi Greg,
Thank you for taking the time to share this. We are really glad to hear your overall experience with the app has been great.
We are sorry the app slows down when you’re downloading larger files or adding more items to a project. We understand how frustrating that can be, especially when you’re in the middle of working and need things to stay smooth.
Your feedback is helpful, and we’ll make sure it’s passed along to the team. Performance with larger projects is something we’re always looking to improve.
Thanks again!
-The Async Team
I've been using asnyc creator for a…
I've been using asnyc creator for a long tome now and I think it's just amazing the possibilities I mean I used it for a school project and got an A I love this website. I would recommend it for everybody.
16 mars 2026
Avis spontané
Réponse : async.com
Hi Kantapon,
Thank you so much for your kind words and for taking the time to share this.
We’re thrilled to hear Async Creator helped with your school project - and even more excited that it helped you get an A. That’s amazing.
It means a lot to know you’re enjoying the possibilities the platform gives you, and we really appreciate the recommendation.
Thanks again for your support!
-The Async Team
Réponse : async.com
Hi Shaba,
Thank you so much for the lovely review.
We’re so happy to hear Async has made your content creation easier. That’s exactly what we aim for - helping you create faster, with less friction.
We really appreciate your support and thanks again for taking the time to share this.
-The Async Team
Professional-sounding podcast without actually using microphoneshis platform to edit our…
We use this platform to edit our podcast, Sacred Conversations, and find it easy to produce a professional-sounding podcast without actually using microphones.
It's been my favorite platform, and I would recommend it to anyone looking for an editing platform.
24 février 2026
Avis spontané
Réponse : async.com
Hi Angie,
Thank you so much for sharing this - it means a lot to us.
We’re especially glad to hear that Sacred Conversations is sounding professional and that the platform makes production simple for you, even without traditional microphones. That’s exactly the kind of experience we aim to create.
We truly appreciate the recommendation and your support. If there’s ever anything you’d like to see improved or added, we’re always listening.
-The Async Team
Love this platform
21 février 2026
Avis spontané
Réponse : async.com
Hey Chris,
We are glad to hear this!
-The Async Team
Async it's great and better than other similar platforms
Async (former Podcastle) is great and I use it since many years. Now in Async they have many more functions and you have a powerful content creation studio where you don't only create podcasts but videos, reels, audio tracks and more. It even gives you a doc or pdf file with the transcriptions of your audio and videos! I highly recommend Async, I prefer to use Async rather than Riverside for the edits to create my podcast episodes.
24 février 2026
Avis spontané
Réponse : async.com
Hi Viky,
Thank you so much for being with us for the journey from Podcastle to Async - that kind of long-term support truly means a lot.
We’re really glad you’re enjoying the expanded creative tools and using Async as your all-in-one studio for podcasts, videos, reels, and transcripts. Hearing that you prefer editing with Async is incredibly encouraging for our team.
If there’s ever anything you’d like to see improved or added, we’re always listening. Thanks again for the recommendation and for creating with us.
-The Async Team
Wonderful Team at Podcastle
The team at Podcastle have been wonderful and very professional! I don't often have a challenge, but when I do they respond immediately and are very helpful. I highly recommend this platform for your podcast!
20 février 2026
Avis spontané
Réponse : async.com
Hi Terianne,
Thank you so much for the kind words!
We’re really glad to hear that when you’ve needed help, the experience has been smooth and supportive. That’s exactly what we aim for.
It’s creators like you who make this community what it is, and we’re grateful you chose to build with us.
-The Async Team
When the platform works it's solid
When the platform works it's solid.
If you produce a podcast with guests in different geographies, if you want solid quality audio and video direct from their machines rather than cloud recordings, if you don't have a machine that can handle audio and video editing, then this can work for you.
However, if you think paying for a business level membership (£300+ annual) should warrant a good level of customer support then you should steer clear.
The 'ask for help' live-chat is AI first (a lot of companies are now) but it can only repeat the same basic lines in the standard guide which you will have already read. Then, you may be offered the chance to 'talk to a human' - in this case you will have to wait up to 12 hours (my shortest wait has been 4 hours for initial contact) to talk to someone I am confident is either also an AI or is working Customer Support for so many other companies that they can't possibly have a handle on their own platform.
Everything on the platform is so AI based that you can't get a simple solution to an issue. You also can never speak with any tech support even though you are assured there are 'engineers working on your case' and 'your ticket is a priority for us'.
Often your support 'agent' will repeat what they have said or ignore what you have listed as the issue. That, coupled with the hours long waits, is incredibly problematic when there is the chance that hours of your own work (which may be to a deadline) is lost.
To their credit, they did save a recording after their own platform malfunctioned. In this case, they gave me access to a cloud recording that they had. What I don't understand here is why I don't have access to those cloud recordings anyway? I had to wait over 12 hours to be given access to a cloud recording which they already had.
In any case, when the platform works, it does exactly what is advertises. It is only when things go wrong (which is upsettingly frequent) that issues arise.
18 février 2026
Avis spontané
Réponse : async.com
Hi Richard,
Thank you for taking the time to leave such a detailed review. We genuinely appreciate the balanced feedback.
I want to address one important point directly: our support team is made up of real people. While we do use an AI assistant to help with initial guidance (as many platforms now do), every escalated conversation is handled by human support agents. We’re sorry if your experience made it feel otherwise - that’s certainly not the impression we want to leave.
You’re absolutely right that response time matters, especially when you’re working against deadlines. Waiting several hours when something has gone wrong is stressful, and we understand how that compounds the frustration. We’re actively reviewing response speed and escalation workflows to improve turnaround times, particularly for Business users.
Regarding cloud recordings, we appreciate you raising that question. In certain recovery scenarios, our team may need to manually provide access depending on how the session was stored or processed. We’ll share it with the product team for consideration.
We’re truly sorry this has been your experience with our support. It’s clear we fell short of the standard you expected, and that’s on us. We’re taking this feedback seriously and will continue working on improving both our response times and overall support quality.
-The Async Team
Worst customer service I have ever…
Worst customer service I have ever known on any subscription service I have had to deal with. Cancelling is a long process of check boxes, confirmations and finally it says you have cancelled your account. Didn't realise there ANOTHER confirmation via email. So they charged me £40 and won't refund. Literally a scam.
The magic dust filter seems good at first but actually destroys some audio and there's no custom settings. You can do it on mics with bleed from another guest as it messes it all up - basically makes it useless.
Also, the free usage of the filters didn't;t last anywhere near the time it says. It's literally a trap.
I am now using other providers who treat their customers with respect and decency.
4 février 2026
Avis spontané
Réponse : async.com
Hi Steven,
We’re really sorry to hear this was your experience - that’s never what we want for anyone using our platform.
I can see that our Support Lead has already been in touch with you directly and shared more details about the bug we were experiencing at the time. We understand how frustrating that situation must have been, especially when it comes to cancellations and billing, and we truly regret the confusion it caused.
Regarding Magic Dust, we appreciate the honest feedback. While many users find it helpful, we know it won’t be perfect in every recording scenario. Feedback like yours helps us continue improving the tool.
We’re sorry we didn’t meet your expectations this time, and we do genuinely appreciate you taking the time to share your experience.
-The Async Team
Never heard of this company until a…
Never heard of this company until a £289 charge got declined from my bank. Called my bank straight away and they cancelled my card and blocked the company from taking any money. They still keep trying every few days. Total scam!!
8 février 2026
Avis spontané
Réponse : async.com
Hi there,
Thanks for sharing!
We’re really sorry to hear about the concern this caused. We want to clarify a few important points and help get this resolved properly.
We’re unable to locate any support inquiries from you so far, and we don’t see an account under your name in our system. Async was previously known as Podcastle, which may explain why the charge name looked unfamiliar.
That said, it’s not possible for us to charge a credit card unless someone actively signs up for a trial or paid plan and enters full payment details. We also do not require a credit card just to create an account.
To investigate this further and confirm exactly what’s happening, please reach out to our support team directly at support@async.com. If this is a fraud-related issue, we’re more than happy to review it with you and cooperate with your bank if needed.
We appreciate you flagging this and would like to help clear it up as quickly as possible.
-The Async Team
please pay my money back!!!!
I signed up for what was advertised as a free trial and was later charged nearly £500 for an annual subscription when I was unable to cancel during the trial period due to internet access issues. I contacted Async immediately once I became aware of the charge and spent over a week going back and forth via email trying to resolve it. Despite explaining the situation multiple times and even stating that I have proof my WiFi was not working during that period, no one showed any empathy or willingness to investigate or help. I was repeatedly told that nothing could be done due to policy. This charge has caused significant financial stress, and the lack of understanding or flexibility has been extremely disappointing. I would strongly caution others to be very careful when signing up for a free trial with Async.
30 janvier 2026
Avis spontané
Réponse : async.com
Hi Nina,
We’re really sorry to hear about your experience and understand how stressful this situation has been for you. Your case was escalated to our Customer Happiness Manager, who carefully reviewed the details you shared. As a result, we offered a partial refund as an exception, keeping one month and processing fees, which is the maximum resolution we’re able to provide under our current policies. We know this isn’t the outcome you were hoping for, but please know the decision was made with care and consideration.
Thank you for taking the time to share your feedback.
-The Async Team
Async to the rescue!
had an issue logging in recently and the customer service team at Async was fantastic. They responded quickly, walked me through the fix, and made the whole experience smooth and stress-free. That kind of support makes a huge difference.
As a newer podcaster, I can’t say enough about how easy their platform is to use. The interface is intuitive, editing is simple, and I’m able to produce high-quality audio without feeling overwhelmed. It’s helped me make my podcast, Lead with Impact, sound polished and professional from the very beginning.
Great service, great platform — highly recommend for anyone getting started in podcasting or looking for an easier way to create great audio.
Thank you Lisa for getting back to me so quickly and your kind tone, we need more of that in today’s world.
4 février 2026
Avis spontané
Réponse : async.com
Hi Matt,
Thank you so much for taking the time to share this - it truly means a lot to our team!
We’re really glad we could help get you logged back in and that the experience felt smooth and stress-free. Hearing that Async has supported you in creating Lead with Impact and helped you feel confident as a newer podcaster is exactly why we do what we do. I’ll be sure to pass along your kind words to Lisa as well - she’ll really appreciate it.
Thank you for trusting Async and for the thoughtful recommendation.
-The Async Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.