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Atlantic Timber Avis 

208
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Atlantic Timber are a very good company to buy from, I ordered some wood that they didn't have but they suggested an excellent replacement that having sawn through I know will last well and do the job... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

You can always rely on Atlantic timber for all your diy needs. Staff are always happy to help you with any queries you have. We have always been going to Atlantic timber since moving to this area 38... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered some pine cornice and it arrived really well-packaged and protected. I was pleasantly surprised to find the pieces straight and knot-free at what I consider to be an excellent price compared... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I order Birch Ply with Atlantic as I find the service and quality better than anywhere else. The most recent order was delivered to South West Scotland. Everything on the pallet was perfectly cut and... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de bois
  2. aussi dans
  3. Fournisseur de bois

Écrit par l'entreprise

Timber & DIY Merchants in Altrincham, Cheshire. Outdoor treated timber. We cut and machine almost anything on our high-tech CNC controlled machinery, usually while you wait. Order online Timber & Sheet Material, Doors & Joinery, Outdoor & Landscaping, Flooring, Screws, Nails & Hardware, Sealants & Adhesives, Tools. Our wide customer base includes DIY enthusiasts, tradesmen, builders, joiners, shop & office fitters, industrial, commercial, and manufacturing companies, schools & colleges, hospitals, utilities, interior designers.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

208 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(208)

167 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant Service

Brilliant Service
From order to delivery

31 août 2026
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Réponse de Atlantic Timber

Thanks for the 5 star review, Roger!

Noté 5 sur 5 étoiles

Great quality products

Great quality products, easy online ordering and great communication throughout to delivery.

7 août 2026
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Réponse de Atlantic Timber

Thanks for a fantastic review Oliver!

Noté 2 sur 5 étoiles

We never received a door that we paid for , or a replacement even though Atlantic acknowledged they didn't get the door in

No sure if I've got the exact date , but we paid for a door , Atlantic acknowledged that they couldn't provide it any more , they were going to provide an alternative but never did, also no refund..
I think this is just a mistake, but we're still out of pocket

18 septembre 2025
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Réponse de Atlantic Timber

Hi Terry, we're really sorry to hear this. This is absolutely not the service we want to give our customers. It sounds like this order slipped through the net but we are committed to making it right for you. Our colleague, George, has emailed you for more information and to arrange your refund. Thanks.

Noté 5 sur 5 étoiles

Very speedy delivery of the item I…

Very speedy delivery of the item I ordered and excellently wrapped to ensure no damage in transit.

14 juillet 2026
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Réponse de Atlantic Timber

That's great to hear, David! Thanks for the feedback.

Noté 5 sur 5 étoiles

Brilliant place

Brilliant place for all building materials.

1 septembre 2026
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Réponse de Atlantic Timber

Thanks for the great review, Mr Harris!

Noté 3 sur 5 étoiles

Ok to buy wood

Ok to buy wood , but not very flexible . Waited in a queue for nearly an hour when I went there in person .

19 août 2026
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Réponse de Atlantic Timber

Hi Dr Swinhoe, we're sorry to hear you had to wait longer than you expected to get served. Our staff are highly experienced, and customers come to us for advice as well as our products. Sometimes this can mean customers wait a little longer than we would like, but our priority is to serve customers as quickly as possible without compromising on the customer service we are known for. We hope you were happy with your timber and hope to see you in store again.

Noté 5 sur 5 étoiles

The timber cornice was of good quality…

The timber cornice was of good quality and delivered to me in good order.
Only slight grumble is cost of delivery but at the same time understandable

1 septembre 2026
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Réponse de Atlantic Timber

Thanks for your review Aiden. We appreciate your feedback on the cost of delivery. We try our best to keep delivery costs as low as possible for our customers but the nature of the product, such as long lengths and heavy weights, can affect the cost. We are also bound by the current increase in fuel costs. We appreciate your understanding and look forward to serving you again.

Noté 5 sur 5 étoiles

So impressed

So impressed. Good quality finished product and really well packaged. It arrived on time and the communication prior to delivery was spot on.

13 septembre 2026
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Réponse de Atlantic Timber

Thank you for such a great review Ioan! We look forward to serving you on your next project!

Noté 5 sur 5 étoiles

Very simple to order

Very simple to order, delivery quick and product arrived in very good condition. Would recommend.

12 septembre 2026
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Réponse de Atlantic Timber

Thanks James, we're pleased to hear you happy with your order!

Noté 5 sur 5 étoiles

Quality

The price and quality of the timber was excellent, they were packed well, very nice delivery driver too

9 septembre 2026
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Réponse de Atlantic Timber

Hi Harry, thank you for the great feedback!

Noté 1 sur 5 étoiles

Under Delivered order

Under Delivered order. shortage as driver said it was all a mess at collection.
Chased up and never ever heard back...
Never ordered again.. no trust

10 septembre 2025
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Réponse de Atlantic Timber

Hi Carl, we're sorry to hear there was a problem with your order. We do everything we can to rectify issues on the rare occasions they occur, and would really appreciate the opportunity to put this right for you. We've looked into this but as your order was over two years ago we are struggling to understand what happened. If you email us at info@atlantictimber.co.uk with further information we will look into this as a priority in the hope we can come to a resolution. Thanks.

Noté 5 sur 5 étoiles

Pleasantly Surprised.

I ordered some pine cornice and it arrived really well-packaged and protected. I was pleasantly surprised to find the pieces straight and knot-free at what I consider to be an excellent price compared with competitors. A company I feel I can highly recommend based on two past orders.

10 septembre 2026
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Réponse de Atlantic Timber

We are pleased to hear that you have been so impressed with our service, Alun! Thank you so much for the feedback, much appreciated.

Noté 5 sur 5 étoiles

Purchase of Bead Moulding

The service from Atlantic Timber is excellent. I was looking for some bead moulding of a specific size to replace a decorative feature on my wood front door and sourced it online from this company. I needed to check beforehand about delivery and ordering on the website, so phoned the company's landline. On both occasions my call was answered promptly and dealt with in a very friendly manner. Furthermore, I ordered online on Friday afternoon, and received the delivery on Monday. Highly recommended.

4 septembre 2026
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Réponse de Atlantic Timber

What a fantastic review - Thank you so much Alison. We're so pleased we were able to help you source your beading and that you were happy with our service! We look forward to serving you again soon!

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