AUUNIQUE LTD Avis 

Thank you so much for the radiator covers. They look fantastic and have completely changed the look of my office and hallway. Really exceptional quality and craftsmanship, sizing is absolutely spot on.

Thanks again, will be coming back for some more bespoke bits!

I ordered two bespoke nail polish units for my new nail studio that is opening soon. They were super quick at responding via instagram dms and even changed my delivery location last minute due to not having my keys where I thought I would.
The paintwork is amazing, no marks or blotchy patches which is amazing! The craftsmanship is incredible, especially amazing getting to see things made on their social media pages.
I was offered multiple delivery dates and the delivery driver was lovely and delivered it on time within the time slot and carried them in for me.
I can’t wait to get them up on my walls super soon and get some photos!

Thank you Liam & team :) I will definitely be ordering again.

After a long story, AU Unique "found" my order, but ignored my instruction on it, blame me for their mistakes and "consider" a refund. They don't fess up and refuse to deliver!!

Feb 15, 2025.

I placed an order with AU-Unique on November 29, 2024 (Order #9468) and received an email on January 7, 2025, confirming that my order had been processed. However, I have not received my order and have had no updates since then.

I have tried to contact AU-Unique multiple times via phone and left voicemails, but no one responds. Emails remain unanswered, and there is no way to reach customer service directly.

I kindly request an urgent update on the status of my order by Wednesday, February 19, 2025, including a clear timeline for when I can expect delivery.

I urge Liam and the team at AU-Unique to respond ASAP and provide a resolution.

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*Reply to AU-Unique's response on 19/2/2025*

Subject: Re: Order #9468 – Urgent Clarification Required

Dear AU-Unique,

I find your response highly concerning. I have now reviewed my order details, and I would like to clarify a few key points:

1) This is not a paid review—I have written only six reviews in 11 years (one in 2014, one in 2023, three in 2024, and one in 2025). That is hardly a business model for making money.

2) You claim that you cannot find my order, yet somehow, you knew I placed an order for delivery to the Netherlands, even though I never mentioned that in my review. If my order does not exist in your system, how do you have this information?

3) I have proof of purchase. My order [#9468] was placed on November 29, 2024, and I received an email from AU-Unique on January 7, 2025, confirming that my order had been processed. The total amount of £371.87 was charged to my credit card.

4) In my order, I explicitly requested that you contact me about the shipping address before proceeding. However, instead of responding to my emails or calls, my inquiries were ignored.

5) Your website indicated "Free Shipping (2-4 weeks)" at checkout. If there was an issue with shipping to my location, I should have been contacted when my order was processed. Instead, I was left with no updates.

It is extremely disappointing that Trustpilot appears to be the only way to receive a response from your company. I have called and emailed multiple times with no reply, and based on other customer reviews, I am not alone in this experience.

Since I still want my order, I am happy to provide a UK-based shipping address where my friends can receive it on my behalf. I request confirmation within 48 hours that my order will be shipped to this address.

Please provide a clear response and resolution as soon as possible.

Best regards,

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*Reply to AU-Unique's response on 20/2/2025*

Order Disappeared, But My Design Is Now on Their Website?

I placed an order with AU Unique, paid in full, and received confirmation via email of both my order and its processing. Now they claim my order "is not known to them" and suggest I contact my bank.

Meanwhile, the exact design I ordered—previously not on their website—is now being showcased as an example. This unpainted version clearly shows it is a bespoke design.

How does an order "not exist" when my payment was accepted and the product I designed is now being displayed for sale?

Dear AU Unique,

I have arranged for delivery within the UK. If that was the problem for you, that is now solved.

I want my bespoke radiator as ordered: it is right there on your website. I can't share a link to it here, but I have saved the website item as a file and I'm happy to send it to you.

Please confirm shipping details and ship the order I paid for.

Thanks.

P.S. Just because someone has a location of a review here on Trustpilot, that doesn't mean that they live in the same country or ordered something to be shipped to that same country. But we've got the problem of shipping location sorted and it IS possible to order from outside the UK on your website. I've done it and paid.

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Reply to next response by Au Unique 20/2/2025

Dear AU Unique,

You claim that you "haven’t received any contact regarding this review." That is incorrect. I have called and a friend of mine (who is in the UK) called too.

Regarding my location: Yes, I ordered from the Netherlands. This was never an issue when my order was accepted and paid for. If shipping was a problem, I should have been contacted at the time of processing.

Regardless, I have now arranged for delivery within the UK. Since my order clearly exists—considering it’s now featured on your website—I expect confirmation of shipping details.

I have sent you an email from 2 different email addresses with the evidence, just to make sure you get it.

Looking forward to your response.

If I could have I’d have given ZERO STARS! Appalling service from day dot - 10 weeks of waiting patiently and several emails, all led by me chasing my order, Amy emailed today (13/2/2025) to say parcel force hadn’t picked up the order so they’ve refunded me, sorry. That was it, no offer of an alternative delivery service or compensation for waiting TEN WEEKS! No sincere apology, so much for their “Exceptional Service & Support”, not a single ounce of that shown in any of the blunt email responses I received. You’ve been warned, terrible customer service and ordering experience - I mean who leaves a customer with an order of 10 weeks, for a small radiator cover and my money in their bank account the whole time!!!!

We have now had 3 radiator covers made by Liam and his team. We are really pleased with the quality and the look of all of them. One has an oak shelf which we varnished ourselves and looks amazing the other two have white shelves and also look fabulous.
I would have no problem in recommending AUUNIQUE to do any bespoke work you may need.
I found communication and customer service very good as well.
Thank you Liam, Amy and team.

I purchased a radiator cover. The quality was top notch and better value than I could find anywhere else (and I spent a lot of time looking)
I have just purchased another radiator cover for the downstairs loo.
Highly recommended.

Ordered a radiator cover at Christmas, website easy to navigate, order and pay - importantly the radiator cover is stunning ! Clearly made with care and its great quality … looks fab in the hallway ..

Friendly and helpful.
Very nice radiator cover which arrived well packed and at a really competitive price.
Happy to recommend AUunique.

Company very easy to deal with, deslt with any queries I had. Cover arrived on date promised, absolutely delighted with the product, it has enhanced the appearance of my room so much I have ordered a second one.

Good communication and delivered on time.Lovely radiator cover. Good quality and well made.
Brilliant!

High quality piece of furniture and a flawless paint finish on it

Great company, great product, just received the radiator cover and it's really well-made and was delivered almost exactly on time which considering the time of year is amazing. Anyway clearly a v hard-working and talented company. Bravo!

Great service. Good quality product as described. Good communication and prompt delivery. This is the second radiator cover I have ordered from Liam and I would not hesitate to use his company again.

Second purchase from Auunique
Stunning products
Liam is so helpful, nothing is to much trouble for him
I would highly recommend this company
Both for the product and the team

They seem to not understand the law around selling on line in that a product has to be clearly described. However, DO NOT expect your bespoke radiator to look as it does on the photos on the website! They change the design with informing the customer without prior notice. For the price, the product is poor - no radiator cover I ordered had no access to the valves, the paint finish was terrible with bits missed. I really wish I’d gone to a previous company I had dealt with who, for the same price, provided a cover that was of much superior quality. I have a further five round that I need covered for and I had originally thought I would use this company but I’m afraid their terrible customer service (slow responses to emails and no taking responsibility under the Distance Selling Regulations) means they have lost any further orders from me.

Edit: I have just seen your reply where you said you offered to collect the cabinet and accept a return - this is not true!! I requested to return it more than once and you ignored my request!!

I received my 3rd radiator cover on 11/12 and really really pleased with it. Good communication from Amy and measurements and quality spot on.
Will order from Liam and team again. Many Thanks

Seriously, don't bother buying from this company, they are total scammers! The customer service is absolutely diabolical and pretty much non-existent.

I paid for my order on 31st October, nearly 6 weeks have gone by and still not received my order. I've tried calling and emailing them for weeks no reply. It's funny how they only bothered to get back in touch with me after I requested my money back from the bank.

I was then told that delivery would be 11th or 12th December, well it's the 12th of December today and still not heard anything. Disgraceful.

I do not understand some of the negative comments as I found AuUnique to be prompt and efficient with good communication.
The items I ordered were of excellent quality and finish, well wrapped and delivered on time as pre arranged.
I would recommend them to anyone.

Bought a radiator cover from them, the cover is great, i love it HOWEVER not good when the radiator is on as it retains the heat (which I wasn't made aware of) and my hallway now remains cold! I also did not receive any instructions with the cover and upon contacting AU Unique, they initially replied to say they'd send me a link, I heard nothing back, I emailed them and contacted them via their social media platform on multiple times but still heard nothing back. It's like, once they have received payment and delivered the item, they no longer care if there is a problem. So for me the customer service element was somewhat disappointing!

Ordered a bespoke radiator cover from AUUNIQUE and would heartily recommend them. The cover was received promptly, was incredibly well packaged and aa doddle to fit to the wall with the supplied fixings and instructions. The build quality is top notch, the measurements all spot on and the finish is top notch. Fantastic service and quality for the price, can’t fault them and will absolutely use again!