AUUNIQUE LTD Avis 

The company is unfortunately completely unreliable. My first order went smoothly, but since Amy left the company, emails have largely gone unanswered. I understand that small businesses can be busy and face challenges, but completely ignoring a customer — especially a returning one — is unacceptable.

The last update I received was at the beginning of December, confirming delivery on the 4th. I then received a follow-up email saying the order was still in the van and that I would be updated. I have received no response since.

I have never previously left a review on this site, but I feel it is important to share my experience. Thankfully, I had not paid for my most recent order, but the lack of communication has been extremely frustrating. In 2026, there is really no excuse for having no customer service at all.

On a positive note, the covers from my first (issue-free) order are lovely and look great. I was simply trying to purchase a matching cover panel. In the end, I had to source an alternative elsewhere.

My builder was scheduled to return to complete snagging work, so I was relying on the promised delivery date of 4th December, which sadly did not happen. I had also hoped to order covers for the bedrooms, but the complete lack of replies and poor customer service has put me off.

It’s a real shame, as the designs themselves are beautiful.

Very happy with my purchase ☺️
I have ordered 5 radiator covers from this company and they have exceeded my expectations. They are very well made, reasonably priced, well packaged and arrived quickly.
No problems at all.

SCAM - the furniture was never delivered. Same journey as many other 1 star reviews: the company keeps delaying delivery date and eventually just becomes unresponsive. Now going through the painful process of disputing the transaction with the bank, claims court etc. Also, I have become suspicious of the positive reviews, as when I checked a few days ago the company had slipped to the yellow rating, and when I pointed out the large amount of 1 star reviews to them (before they became unresponsive), suddenly the score improved again....

Notice the large number of 1 star reviews for this company; now notice that many of them are recent and most mention the same things - incorrectly delivered furniture, lack of communication, offers of refunds and returns that never manifest, etc.

All of these are true. We ordered a custom TV unit and a radiator cover from Auunique and gave them clear measurements, all of which were agreed, but then ignored. The TV unit when it arrived was several centimeters too small and the radiator cover was so grossly missized that it feels like whoever made it was not given our measurements at all.

When we contacted the company, we were offered a refund if we arranged to send both items back to their warehouse. We did so, and the refund was supposedly processed a month ago according to the correspondence we've gotten from Amy, Auunique's customer service rep, but we do not see anything on our credit card, which processes other refunds in a matter of hours. Despite multiple emails, all Amy says is that the refund has been sent. Well...where is it??? We are out about 600 pounds for the two faulty units, and an additional 250 pounds which we had to spent to send the units back. While we may be able to file a credit card claim to recover the 600 pounds, the 250 pounds is likely lost unless we take further action.

Auunique looks good on social media and clearly knows how to market themselves. But don't be fooled. It's all show, and this company's expertise does not appear to be in making furniture - it appears to be in cheating prospective customers.

Delivery and communication was excellent. I’ve had 4 radiator covers so far and the quality is superb. Will definitely use them again

Amazing service
Designed and made to match the size of my radiator

Even provided info on how to fit correctly. Highly recommend

Beautiful designs too

Ordered a made to measure radiator cabinet and wasn’t disappointed. Very good quality and relatively short wait. Would use again and recommend.

I reached out to AU Unique after receiving an initial positive reply from Liam confirming that my custom design was possible. Since then, I have tried calling multiple times, left voicemails, and sent several emails over the course of more than a week.

Unfortunately, I haven’t received a single follow-up response.

I was ready to place an order and only needed a brief phone call to clarify a few technical details about the motorised system. Despite repeated attempts, I haven’t been contacted back, which has been extremely disappointing and unprofessional.

Based on my experience — and after now reading similar reviews from other customers who faced the same issue — I’m unable to recommend this business. Reliable communication is the minimum expectation when you’re considering a custom-made, high-value item.

I wanted a nice radiator cover with mirrors . I did my search online.i come a cross Auunique LTD. I contacted them on .29/9/25. and i received a reply in no time .I was happy with what they offered. Which was someone would come and do the measurements. Now that I received my radiator covers .on the 17/10/25 .I am so please .I got lots compliments .I would definitely recommend anyone who is interested.

I absolutely adore the radiator cover /tv unit we have purchased. Worth every single penny and I will 100% order again.

Reading the previous reviews I’d like to add a balance to them.
Yes, my order did take a little longer than the 2-4 weeks quoted at the time of placing my order. However, I did chase for an update and always got a swift response. When I highlighted I needed my furniture by a specific date, they did their utmost to ensure it was delivered by then. My order was delivered within 6 weeks.
I’m over the moon with how the furniture looks, high quality, robust and worth every penny.
I did have a slight issue with one of my mirrors but Liam and team once again were swift to respond and rectify.

Overall, a very happy customer and will without a doubt be ordering from AU-Unique again

AVOID THIS COMPANY!

Placed an order on 9/10
Said delivery would be 30/10 to never receive anything
Another delivery date set 12/11 - delivery between 9am - 10am
It’s not past 3pm with no delivery and only emails to say that the radiator cover is definitely in the van and messages have been sent to the delivery driver but they’ve been having problems with then recently

I have offered to come collect but they haven’t sent me an address to collect from & said I can only collect if the cover gets back to them!, found out from review that they are registered under 3 company names unique designed by Liam, au-unique and rulia ltd!

Still no response or solution!

After reading the various reviews i admit i was sceptical but the reality is my radiator cover arrived a bit later than I expected but it looks great and will be ordering 2 more let's wait and see

We ordered two radiator covers for my parents’ hallway having already had them made for our own house a few years ago. Liam was so helpful with the measurements. My mum uses a walker and so we wanted slimmer versions to maximise space and this was no problem for Liam. He also suggested rounded edges for the shelf tops to minimise hazards for mum. They arrived after about 5 weeks and are absolutely perfect. My parents are thrilled. Thank you so much.

Easy to order to my specification. Made and delivered within a good time frame. Very well packed and protected for safe, secure delivery. Excellent finished article. The instructions video, limited to Instagram, but easy, with minimum DIY experience to figure out self installation

We ordered and paid for a bespoke radiator cover back in September and were promised delivery on two separate occasions that did not arrive. We could not get a response by phone or email despite repeatedly trying for days and was eventually reassured that a refund had been processed and would be in our account with 3-5 working days. However, 16 days on and our money has not been refunded. Judging by other reviews they have done this many times before.

So frustrating! Ordered 2 radiator covers to be told after 2 days their system had cancelled my order and refund would be recieved in a few days. Sent me a “ credit memo “ as proof. I reordered and paid once more as I was on a tight timescale. The second order arrived In good time but completely the wrong colour ! This happened on another occasion on a previous rad cover…
They ask you to provide a code for a farrow and ball colour then think they just pick a shade that’s somewhere near ! Endless unanswered emails/ phone calls about refund and wrong colour… no refund or solution offered. Gave up in the end.. paid again for the covers to be resprayed by a local decorator and had to raise the refund with my bank after being £450 out of pocket for a month
Such a shame as the products are decent enough if even the wrong colour !

I havent received my order yet but the communication is shocking!

I bought a bespoke radiator cover September 2025. Great product, great price, packaged well for delivery and good customer service. Very happy.

I wish more people had shared their negative experience before purchasing from AU Unique. The reviews I read beforehand seemed mostly fine, so I decided to move forward, but that turned out to be a mistake.

After paying a 50% deposit, communication stopped entirely. Despite multiple polite follow-ups by email and phone, I never received the promised sketch, or any updates on progress/delivery. “Liam,” the contact I’d been working with, has not responded since receiving payment.

At this point, I have no product, no refund, and no communication, which is incredibly disappointing and unprofessional. I’m sharing this experience so others can make an informed decision before engaging with this company.

The furniture we received looks nice and has fit perfectly into our house. The price was reasonable.

The delivery was slightly delayed but the company did their best to keep us up to date.