AUUNIQUE LTD Avis 

Diabolical/non-existent customer service. In a nutshell:

- The order was not customised as requested, even though Amy confirmed on two separate occasions that the custom measurements had been done before dispatch.

- Once I informed them that the received item wasn't correctly customised, responses became slow.

- The response received gave no apology, but instead deflected and tried to blame me for using a discount code when ordering - even though their website allowed the code to be used and they confirmed the order knowing a discount code was used.

- I was told a collection would be arranged and then a refund would be processed in early November 2024. Despite chasing by email and phone, no response has ever been received. Clearly they don't intend to respond.

- The quality of the item received is average. As it heats and cools, in time, hairline cracks have appeared in the joins (within a few months).

- Item arrived with an envelope that said 'instructions' but only contained a leaflet advertising the company.

- We have all our correspondence in writing as proof. Thankfully our item was only around £40, we got away lightly judging by other reviews. With hindsight we should have read the reviews before ordering and avoided this company. Clearly it's their pattern of behaviour.

In the end I ended up doing some DIY and made the modifications to the radiator cover myself.

Ive got to be honest here, this has got to be the worst company i have ever had any dealings with with on a business point of view.
Ordered an item for the Salon we where doing a big fit out.
Had a delivery of the item 6th Oct between 10-1pm never turned up, same the day after.

I sent countless emails no answers
Phone number online no-one commands
Tried Instagram no answers only days after

I was advised the end of that week that the item was still on the van…. Due to the opening of the shop i had to pay a driver to collect from Manchester.

I would not deal with this company again the customer service is beyond rubbish!

Went ahead despite reviews and oh I wish I hadn’t.

Received cover and immediately reported marks, and dented handles. When I say dented handles I mean completed concave. Nothing but radio silence for over a week.

As soon as I engaged with my credit card company they state they’re coming to collect it.

So not only have I had it installed awaiting remedies to my answers but now they expect me to uninstall and send it back with no offers to replace etc.

No empathy, no offer to remedy, no apology.

What a shambles!

We have received our order from auunique and are really pleased with the finished result, it’s beautiful and really high quality for the price.

I had some questioned after I had placed the order and they were answered promptly with no issues at all, they made the adjustments I asked at no extra charge.

Arrived within 2 weeks, well wrapped and delivery driver was friendly and took to the room we wanted it in.

All good all round. Would recommend and will use again in the future.

I'm writing this review not just as an angry & distressed customer, but as a victim of a dishonest and heartless business. The names they hide behind: AU-UNIQUE, UNIQUEDESIGNBYLIAM Ltd, and his newly set up company, RULIA Ltd—all lead back to the same painful experience. For months, this company have kept my hard-earned money and strung me along with deceitful promises and, now silence, leaving me penniless in my savings and an oncoming court case.
It all started so hopefully in January 2025. I was excited to order a custom mirror trellis sideboard to complete a set I had. After seeing an advert on various social media & shopping websites and reading newspaper articles in The Sun, the Daily Express and Cheshire Live about how he set up his company after the pandemic. claiming that his company was the “Home of bespoke furniture & luxury furniture at high street prices” I paid “Liam” the owner, half the cost—£400—up front, trusting his assurance & confirmation that he would happily make the price of furniture I wanted to order. Unfortunately, that was the last shred of trust I would ever have to have in this company.
My repeated requests for a simple photo or update were met with a wall of silence. No replies. No communication. Just ignored emails that left me feeling anxious and forgotten. Finally, after months, "Amy" from customer service set a delivery date, only to cancel it at the last minute with a flimsy excuse about the sideboard being "damaged." My requests for details or a photograph were once again met with absolute silence, leaving me completely in the dark over what was happening.
When I was finally able to receive a delivery in May, the ordeal became even more distressing. The delivery man demanded the final payment of £480 before I could even unwrap the item. The moment the covering came off, it was reeking of fresh paint which was matt instead of the gloss finish that was confirmed on the invoice and in the order, the rear of the unit was unfinished, just bare wood and the trellis lattice work was totally incorrect. I immediately complained by email and “Amy” advised that they could refund me £100 or take the unit back. I chose the latter option and the sideboard was collected. I even offered to pay some more money just to get the correct trellis doors but I advised that I would pay no more money until I had seen a picture of the cabinet and could confirm that it was what I wanted.
Since then, now back in May, they have completely ignored my multiple frantic emails and phone calls and even a formal Letter Before Court. Their rejection of the recorded delivery was the final insult. They have left me with no choice but to pursue them through the Small Claims Court. I will also be contacting the media newspapers that ran his original story in 2023.
This entire experience has taken a profound toll on my health and finances. I am out £880, all the money that was left to me by my late Mother, and certainly can't afford to lose.
I have no cabinet and am left with no savings, and it has made me ill with the stress of it all. To “Liam” and his associates, I ask “how can you sleep at night, knowing the pain and hardship you have caused?”
Please, do not make the same mistake I did. Avoid this company at all costs. They are thieves and will leave you bereft.

I can only echo the same comments made by other reviewers on here.
We asked for a quote, got brilliant customer service, was offered a 50% off discount then they vanished when items didn't turn up and made multiple excuses instead of just issuing a refund.
Eventually all got resolved through the bank.
Seems like shady business practice for sure.

**UPDATE 17/01/26**
The company have responded to this review and their response is a lie. We have bank statements confirming the refund was issued via a bank dispute claim and not from AUUNIQUE.
To reiterate, we were ghosted as soon a payment was made and their 'customer support' was nonexistent, this had to be resolved via the bank as they promised a refund which never arrived.
I don't know why you see it as appropriate to lie to your customers in your response.

Absolutely stunning radiator covers - ordered two I will be ordering more, delivery wasn't too long either around 3 weeks but thats really good as they are made to measure and painted they are just stunning Thank you so much

I’m absolutely delighted with our bespoke radiator cover. The customer service was fantastic from start to finish — when I needed to change the measurements, it was no trouble at all and handled so quickly and professionally. The cover arrived much sooner than expected, beautifully wrapped, with really clear and thorough instructions. The quality and finish are just perfect — we’re so pleased with the final result! Highly recommend.

We waited months for some nails shelves, ( may ) from back and forth of very poor communication and a failed delivery attempted ( after the first being the wrong side ) they’ll argue with you that you’re in the wrong . Finally got the nail shelves and they’re stacked wrong and the wrong colour . Go to message them on Instagram and they’ve blocked every person in the salon . They were ment to be the same colour as the wall ! absolute stress from start to finish

Avoid at all costs unless you want a 6 month headache!!
Ordered shelves in May, first delivery was “failed” second delivery was completely wrong sizing so they sent them back whilst trying to blame it on me stating I ordered this size when I clearly didn’t and had proof of what was ordered . Then had a nightmare getting a refund cause communication is almost impossible. Then they agreed to remake the correct ones and they rearranged delivery for like 2 months later. They never came, then stated I didn’t pay but they told me I could repay on delivery. The they got booked in AGAIN & cancelled AGAIN due to a funeral to attend. Just had the final delivery of them and they are the wrong colour, and not what I ordered STILL. I give up what an absolute shambles of a company. My partner now will have to spend time adapting them to what I actually ordered!

From the start of finding made to measure radiator covers was brilliant the whole experience was quick and easy.
I had an email confirming about the size I put in which i am very greatful for.
When the arrived I had an email to say a delivery date and they are beautiful and fit perfectly
Thank you so much

Further update, Jan 2026. I have received my money back from the bank after they had to intervene due to Auunique not responding to any of my requests for a refund. I have since received notification from the bank that Auunique have challenged my refund. As there are no grounds to challenge this, I can only assume this is just to annoy me. I have also had to verify this review with trust pilot, as Auunique have challenged this review as not being genuine. I can confirm it is genuine. This is an horrendous company and Liam is very rude. Update (09/10/25) I have still not received my refund, this seems to be the MO of this company. Ignore people who have been treated badly and force them to go through the bank for a refund. I am disgusted with this experience! Awful Experience. Ordered a TV unit and used a discount code I was sent, which worked on the site when ordering. Got confirmation and had comms with Amy regarding the dimensions. 19 days after my order was confirmed and the week before delivery, Liam contacted me to say the discount code was not valid and I had to pay the rest or my order would not be delivered. No apology, or accountability, just obnoxious emails. Very poor for a “small family run business” keep your unit Liam, and give me my money back asap!

This is a honest review. I ordered the Florence mirrored radiator cover. This was a made to measure were I had someone to come out and measure because I needed cuts for boxing in that had been done , when it came the cuts had been done slightly out I got in touch with Liam and Amy and it was no problem to get another made and voiced my concerns about some reviews on here honestly I’ve had no trouble getting my replacement so much so it was personally delivered by Liam I’m so happy it’s just beautiful and so well made I wouldn’t hesitate to order again in the future

Superb from start to finish, Straightforward intuitive customer service, a totally accurate and crafted radiator cover - delivered on time and on budget to the highest standard - I can't recommend this company highly enough.

Bought a radiator cover costing over £400. Communication was okay to begin with however the product delivery date continually changed and was quite delyaed. I was offered a refund of delivery fee which I never received despite follow-up. Product seems decently made but poor service.

Excellent product, beautifully made and very reasonably priced. Will definitely be using again.

The craftsmanship and detail from these guys is just amazing.
I wanted a particular design and size for a project for a clients home which i spent hours looking online and they I came across AU UNIQUE on Pinterest and they were uk based so it was ideal.
I sent over the design specs and i received a quote the same day, delivered in 2 weeks which for a bespoke item I was shocked but all round fabulous company and I will be using again in the future.

Thanks again for a great product, we’ve been using auunique now for 4 years for our bespoke joinery needs and I couldn’t fault them or their work which is incredible!
Seems as though you got some competition which doesn’t surprise me.
I can see so many negative reviews which are all saying the same thing following a pattern but looks fake to me hopefully it’s doesn’t have an effect on you guys and you get to the bottom, of it.

Be honest in your transactions and COMMUNICATE. Ordered a radiator cover and paid since 18th June. They were meant to deliver 18th July. Stayed home to receive the delivery and they were a no show. Difficult to contact but eventually did and they said they would deliver the following week. No delivery, no communication. After eventually getting in touch they said the item was damaged and they had to remake it. No communication since, no item. I guess they are still remaking it. They were very responsive when they took my payment in the beginning and after that they were terrible. This is the worst company I have ever come across. Customer beware. Read the other reviews about them. Do not do business with these people. I have just started the process of trying to get my money back with the bank.
Shame on you AU UNIQUE! I would have given 0 stars if it were an option.

I received a bespoke reception desk created by Liam at AU Unique for my new business Cove Salon & Spa in Sunderland. I’m so pleased with the outcome! A very smooth process and their communication is brilliant. They understood exactly what we wanted and the clients can’t compliment this piece of furniture enough!

I can’t wait to order more stuff off them!

Thanks again
Leah