DirectNine Australia Avis 186

Exactly what I ordered. Good quality. Didn't realise it would be adapted to US power plug, but I have an adapter to Australia that I can use.

The item is very hard to find.
I was very excited to open the secure package and find my item in pristine condition.

Goods haven’t arrived, Customer service advises in transit and gives a tracking URL which shows they haven’t left.
Customer services repeat same advice on query.
Refusing refunds.
Shambolic

I bought an item back in mid February. I received confirmation and a dodgy tracking link a week later. I had inquired numerous times the whereabouts of my order to then be sent another dodgy link or told “we are investigating”. Been told multiple times it’s in transit and I should expect it soon or in 7-14 days. They say you’ll get a reply within 24h-48h, try 3-6days if you’re lucky! It’s April now and I finally receive an email saying it’s lost in transit, offering a refund. I can’t even say I’m surprised at this point, such a waste of time. DO NOT ORDER FROM THESE GUYS!!!

This company is selling items from 3rd parties with incredible price increases: for example:
Schreiber Bogen Model Kit "Mäuseturm" for 99 AUD,
directly from the company you can putchase it for 7.90 Euro (about 13 AUD) plus postage

Unfortunately I have to give at least 1 star. The watch I waited for and was sent is second-hand; missing a strap, off brand charger, and not in original packaging in a flimsy cardboard box labelled 'as new'. If your company is a front for the 2 big resellers of second-hand/new; transparency is needed on your website for consumers to make an informed decision regarding paying top dollar for an item that is used. Or whether consumers want to buy direct from 3bay or @mazon.

The website was easy to deal with. My father is very happy with his purchase. Reasonably priced! Fast dispatch.

Be Aware
I contacted DirectNine AU, to purchase a hard drive, and now after receiving a faulty item am forced to deal with/send Hard Drive back to US (Costly due to distance and insurance and registered post to ensure it was received) Delivered
UNITED STATES • Tue 16 Jan, 12.20pm1.>> and still NO REFUND !! It has gone from 3-5 business days as I was first advised to now on 24th Jan 23 being told another line ""order for refund please allow ""sometime"" for the refund to reflect in your bank account""
Be Aware.

It has now been 8 days (6 business day's) and still no refund. I was very concerned from the beginning of this nightmare and now know why ! I am now contacting Fair Trading and my bank to recover funds

STAY AWAY FROM THESE PEOPLE. In their email replies closing to me, it states >>>Regards,
Laiba WeCare DirectNine >> Is this a joke ? I have found they DO NOT CARE as they are what seems to me Gaslighting me >>when an abuser tries to control a victim by twisting their sense of reality "3-5 DAYS refund to now """"sometime"" for the refund to reflect in your bank account""
STAY AWAY, BE AWARE !!!!!!!!!!!!!!!!!!!!!

Very happy with tracking , delivery and product

I bought a camera and it came like someone used it before, with scratches everywhere, in very bad condition.

I brought a Studebaker clock radio,it came with a European plug & I'm in Australia,we plugged it in & it made popping noises than a big bang,I rang the mobile number & they said to put a pic up on the website & they will refund my money,there is no where on the website to put up a picture,plus the radio looks normal it just blew up.It is very hard to get onto anyone about my request,looks like I’m going to have to take the matter further.

New Lamborghini iPhone cover arrived today. Perfect… Very high quality. Very happy with it.

Great range. Prompt dispatch. Great communication. Happy with the products.

Item arrived a little earlier than expected and as advertised.

I was extremely impressed with the service and communication by the company when it became apparent that my item did not quite match the specifications listed on the website.
There was no issue at all from Directnine, the team responded immediately to my query and kept me informed of the process as it was resolved.
In this case I accepted a full refund, although other options were offered that were more than generous.
Directnine has an extensive range of products and I will certainly explore their options for future purchases.

Easy to order, timely response top postage, easy delivery process. Product arrived as description on line.

Tracking information or email notification would be great

Perfect form, fit and function. Rapid delivery.

Goods were shipped quickly, arrived in good order due to strong packaging, request for a tax invoice so I could reconcile my corporate card was also responded to quickly.