Audicus Avis 14

Audicus has unparalleled customer service. From the initial hearing test through selecting the right hearing aids and care plans, everything has gone smoothly and with a very personal touch. Not only have the hearing aids themselves (I have the Omni 2) been game-changers, I love the bluetooth connectivity and the way they significantly lessen my life-long tinnitus. It's so wonderful to dine out and actually hear my dining companions! This weekend I had a question about the charging on my right hearing aid, saw that their business hours were Monday-Friday, and instead of leaving a message, I decided to wait until today (Monday) to give them a call. Instead, they noticed my "missed call" and a representative (Chris) called me unprompted to give assistance. He fully addressed my issue. I can't recommend Audicus enough, from the product itself to the customer service--the whole package.

Excellent customer service experience, very informative and helpful from pre-purchase to helping me learn how to use them. I can honestly say my quality of life has improved substantially as a result. I am now knowledgeable enough about the technology to say if the devices are better than others but I can say that the way they work, and the easy of operation exceeded my expectations. Beyond that though, I can say that I interviewed many providers and salespersons and I doubt there’s a better team of people to work with so I highly recommend Audicus.

From the first call to the final purchase my experience has been 100% positive. Sharon, the woman who was my personal contact, was terrific-kind, caring and truly helpful. She explained the entire procedure detailing the two different ways I could try out the hearing aids and have 100 days to decide if they met my needs. Then if I did not want them I could return them for a full refund. I chose to lease a pair first so I didn't have to incur the full cost of purchase. Ultimately, I decided to purchase them after my trial wearing. Sharon arranged the entire return process for me at no cost to me-no return fee, no sales tax and no cost for shipping. I was even emailed a return label to print. And I didn't have to return them until I received my new purchase so I wouldn't be without hearing aids during the transition. Ultimately, my total cost was about 1/3 that of a retail purchase for a comparable hearing aid by the same manufacturer under their brand name. Everything can be done online from home. The company also includes a package of supplies used for cleaning and maintenance of your hearing aids with your purchase. I might add that I also have been contacted several time by a follow up representative to see how I was adjusting to my new hearing aids and to offer any assistance or answer any questions I may have. I also have access to an audiologist. Any future needs are just a phone call away anytime I desire. I recommend Audicus unconditionally.

The customers service team is great at resolving my questions.

Audicus people at sales are very useful. They provide valuable information on the models they have and on their manufacturers. This enables us to look for reviews of the product sources, other than those of Audicus itself. This is very reassuring to me, and indicates confidence of Audicus people in their products. Their response time to queries is very quick and there are rapid follow-ups. If you are in contact with Alexandra, you are in good hands.

Fast service, great quality, accuracy. Seems a bit expensive for replacement parts.

Always a pleasure ordering from them. And always get my repairs done quickly. Keep up the good work. You are setting a high standard.

It was easy to order and delivery was quick

I’m dry pleased with the promptness of the response for the replacement of my lost device. However, it was not explained why I needed to mail in the remaining aide. I could have continued to use it while I was waiting for the replacement. Overall I am extremely satisfied with the quality of hearing I enjoy with them. These are my second third company and I have everyone most helpful. Thank you.

The Audicus Support Team is absolutely awesome and amazing. I have been using their devices and replacement parts for @ 6 years. They work great on a daily basis. I just lost my home and hearing devices in the Palisades Fire and they replaced them for absolutely no cost. Im so grateful. They are so kind and helpful.

The order was process on time and was received in a timely manner.

If you call them, a human answers and solves the problem. I have never had a bot. Their hearing aids are top notch. I am a Speech Language Pathologist. We take the same classes as the Audiologists right up til grad school. I know what I’m talking about. My hearing aids rock!

We bought these OTC hearing devices for my mother in law because of the fact that we'd been unimpressed after spending $6000 with a full service hearing aid company whose hearing aids were not that effective. We had their audiologist do a hearing test and give us a copy, then sent it to Audicus.

We wanted devices that would bluetooth to her iPhone. This is not only good for her but good for us--we don't have to hear her yelling on speakerphone, nor do other diners in a restaurant for example. We had planned to get the optional transmitter for use with the TV but did not because the third party app that is used on the phone is from yet another hearing aid company and must be reset for volume each time the devices disconnect from the phone...at least once per day, and often several times a day. She's not tech savvy, and cannot synch them herself. Spending more money on the extra transmitter didn't seem to be a good idea afterall.

They sold us on a lease agreement which, though more expensive than buying the devices outright, allowed us to upgrade them after 18 months or to send them back and terminate the agreement.

20 months later, they want us to take her to an audiologist before they will allow us to upgrade the devices. They even encouraged us to take her to Sam's Club or Costco for a "free test". Not impressed.

I was very specific with the questions I asked before we entered into this agreement. We've paid like clockwork each month, and these are not cheap to lease. Now suddenly there are strings attached.

Be careful when you lease from these people. This is not what we were promised, and while we haven't decided yet to terminate the agreement, I'm not sure I want to proceed out of principal.

I purchased a pair of their Spirit hearing aids in 2021 after doing some research I found out that the hearing aids are actually made by a large manufacturer that sell under their own brand to audiologists. The price was approximately 1/3 the cost from a audiologist. When I had an issue with one of them I was told by Gianni in Support to send them in for servicing. The techs did the repair within a day after receiving them. Being in Canada the back/forth mail took a while but that wasn't the fault of Audicus. The support from Audicus has been fantastic, they answered any questions within a couple of hours. If buying the hearing aids from Audicus one has to be aware that the one to one service is the only thing lacking. I would buy again.