Tried original pair of Atom X for many months but could never get rid of the constant buzz in right ear despite many attempted solutions. Finally sent them back and got a replacement pair; told it wa... Voir plus
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Lisez les avis des autres
The young lady helping me provided very attentive, patient service. She answered all my concerns and guided me through the process of replacing my hearing aid in a friendly, courteous manner. I feel... Voir plus
L'entreprise a répondu
Harris did great. An update…last night I followed Harris’s advice and got it cleared out. Pretty knowledgeable for someone being there only a short time. A valuable asset to you. Knows how to talk... Voir plus
L'entreprise a répondu
My better half loves her Audien hearing aids. She had been using Miracle Ear hearing aids that cost $5,000 and she likes her $689 Audien Ion Pro 2 hearing aids better. Easy to set up, customer servic... Voir plus
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À propos de l'entreprise
À propos de Audien Hearing
Écrit par l'entreprise
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Écrit par l'entreprise
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Coordonnées de contact
7350 E Evans Rd Bldg B, 85260, Scottsdale, Etats-Unis
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4,5
Excellent
2 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Atom X - great case, bad hearing aids
Tried original pair of Atom X for many months but could never get rid of the constant buzz in right ear despite many attempted solutions. Finally sent them back and got a replacement pair; told it was a new pair. However had the same problem. When complained again, now told they sent back original pair as their tech said they were perfect. Requested a refund but getting run-a-round.
18 avril 2026
Avis spontané
Ro was extremely helpful
Ro was extremely pleasant, helpful and knowledgeable. She went through all of the appropriate steps to determine that the problem was not fixable. A very pleasant customer service experience.
18 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Charles,
Thank you for sharing such a detailed experience. It is great to hear that the interaction felt pleasant and well-handled from start to finish. Taking the time to go through each step carefully and provide clear guidance helps bring clarity, even when a resolution is not possible.
A knowledgeable and thoughtful approach like this can make the entire experience feel much more comfortable and reassuring.
Warm regards,
Specialized Care Team
Audien Hearing
It's Junk compared to real hearing adis
I purchased two of these for gifts to older people who need hearing aids... the product would not stop feedback and it hurt the ears. I tried it on both ears to try and get it to work and now i'm 3 days with ear pain. The screech was so loud it was physically painful. How in the world are these even legal to sell?
Wow, interesting to learn of the reviews. If i have to do video phone call to get a refund... they can go jump. It speaks volumes. My intention is to inform people so they don't get burned, I'll use AI to upload a few dozen ads showing our experience... at least, I'll get satisfaction. My ears right now are in pain. That's how bad the feedback for a minute or two was. Never in my life have i had pain like this in my ears.
17 avril 2026
Avis spontané
Khershey very good service.
17 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Darrel,
Thank you for taking the time to share your experience. It is great to hear that Khershey provided such good service. A helpful and dependable approach can make the entire process feel smoother and more comfortable.
Consistent support like this helps create a positive experience and makes everything easier to manage from start to finish.
Warm regards,
Specialized Care Team
Audien Hearing
Réponse : Audien Hearing
Hello Susan,
We truly appreciate you taking a moment to share your kind feedback with us. It is so nice to hear that you enjoyed the help you received and felt supported along the way. Creating a positive and reassuring experience is very important to our team.
Thank you for your thoughtful words and for choosing us.
Warm regards,
Specialized Care Team
Audien Hearing
Efficient and followed up as needed:)
Efficient and followed up as needed:)
17 avril 2026
Avis spontané
Réponse : Audien Hearing
Hello Kimberly,
We truly appreciate you sharing your experience with us. It is great to hear that everything was handled smoothly and that the follow-up support met your expectations. Staying attentive and responsive throughout the process is something we take pride in.
Thank you for your kind feedback and for choosing us.
Warm regards,
Specialized Care Team
Audien Hearing
Kendel was able to answer my questions…
Kendel was able to answer my questions about trade-in credits and my next steps for ordering.
She was pleasant and explained everything well.
17 avril 2026
Avis spontané
Réponse : Audien Hearing
Hello Lauren,
We are truly thankful you took the time to share your experience. It is wonderful to hear that Kendel provided clear guidance regarding your trade-in credits and next steps, making the process easier to navigate. Knowing that the interaction felt pleasant and easy to understand means a great deal to our team.
Thank you for your kind feedback and for recognizing her support.
Warm regards,
Specialized Care Team
Audien Hearing
Chariss WAS VERY HELPFUL IN SOLVING MY…
Chariss WAS VERY HELPFUL IN SOLVING MY PROBLEM
16 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Susan,
Thank you for reaching out and letting us know how things went. We are glad Charissa was able to step in and help address the issue for you.
Knowing that your issue was handled in a helpful and efficient way means a lot to us. It encourages us to continue providing attentive support.
Please feel free to reach out if you need anything further. We are always here for you.
Warm regards,
Specialized Care Team
Audien Hearing
Excellent Customer Service
She was very helpful and followed through the whole process. She was timely on responding to the information as I provided for her
16 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Vicky,
We are grateful that you shared your experience with us. It is encouraging to know that you felt consistently supported and that communication remained responsive and reliable throughout your interaction.
Your feedback means a great deal to our team and inspires us to continue delivering thoughtful and attentive service.
Warm regards,
Specialized Care Team
Audien Hearing
Khersey was wonderful to talk to and…
Khersey was wonderful to talk to and very helpful setting up the hearing aids.
16 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Steve,
We are pleased to hear that your experience with Khersey was positive and that the setup process for your hearing aids felt smooth and supportive. It is always our goal to make each step feel simple, guided, and reassuring.
Your kind words are sincerely appreciated and will be shared with the team. Feedback like yours reminds us how important it is to provide patient and attentive support throughout every interaction.
If you need any further assistance, we remain here and ready to help.
Warm regards,
Specialized Care Team
Audien Hearing
Kersey was very helpful and treated me…
Kersey was very helpful and treated me with respect. I know I gave her a hard time because I do not hear well and had to have her repeat instructions. Shae was able to address the problem I had with th case and took care of that.
13 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Ken,
It is encouraging to know that Khersey treated you with patience and respect, and took the time needed to ensure everything was clearly understood. Please rest assured that we are always glad to repeat or slow things down whenever needed so you feel comfortable.
We are also happy to hear that she was able to resolve the issue with your case and provide the help you needed.
Your words are valued and help us continue offering attentive and considerate support. If you ever need further assistance, we remain here for you.
Warm regards,
Specialized Care Team
Audien Hearing
I felt the interview was very…PROFESSIONAL
I felt the interview was very professional and informative. Thanks to Robyn for a great job.
14 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Bob,
We are truly thankful you shared your experience with us. It is heartening to hear that the interview felt clear, professional, and helpful, and we deeply appreciate your recognition of Robyn’s efforts.
Please be assured that your feedback holds great value for us. It reminds us to continue showing up with patience, clarity, and genuine concern for every individual and family we assist.
Should you ever need anything further, we remain here and ready to help in any way we can.
Warm regards,
Specialized Care Team
Audien Hearing
Good Job! Thank You!
The young lady helping me provided very attentive, patient service. She answered all my concerns and guided me through the process of replacing my hearing aid in a friendly, courteous manner. I feel very satisfied. Thank you.
15 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Ronald,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team. Providing attentive, patient, and friendly support is something we truly strive for, and it’s wonderful to know that all your concerns were addressed and that the replacement process went smoothly.
Your satisfaction means a lot to us, and we’ll be sure to share your feedback with the team member who assisted you. If you ever need anything else, we’re always here to help.
Warm regards,
Specialized Care Team
Audien Hearing
Experience may vary – recommend researching before purchasing
My experience with Audien Hearing was overall average, with a few aspects that prospective buyers may want to consider.
The product did not fully align with my personal expectations in terms of performance and functionality. It may be better suited for individuals looking for basic sound amplification rather than more advanced hearing solutions.
I also found that some of the product descriptions and marketing left room for interpretation, particularly regarding specifications and positioning of the device. Taking time to review detailed product information and compare options could be helpful before making a decision.
Customer support was available and responsive. During the return process, I was encouraged to continue using the product for a longer period, which may be part of their standard support approach, though it did not fully match my preference at the time.
I was also invited to share a review of my experience, which is a common practice, but it reinforced the importance of consulting multiple sources when evaluating overall customer feedback.
In summary, this product may work well for certain users depending on their needs, but I would recommend careful research and comparison with other options before purchasing.
15 mai 2025
Avis spontané
Réponse : Audien Hearing
Hi Alejandro,
Thank you for taking the time to share such a thoughtful and detailed review. We truly appreciate your balanced feedback and the insights you’ve provided.
We understand that hearing needs can vary from person to person, and our devices are designed to support individuals looking for accessible and easy-to-use hearing solutions. While they may not replace advanced prescription devices for everyone, many customers do find them effective for everyday sound amplification, depending on their needs and expectations.
We also appreciate your comments regarding product descriptions. Our goal is always to provide clear and accurate information so customers can make informed decisions, and feedback like yours helps us continue improving in that area.
We are glad to hear that you found our support team responsive. During the return process, our team may suggest additional use or troubleshooting steps, as some users do experience improvement with adjustments over time. That said, we understand that each customer’s preference is different, and we respect your perspective.
We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our specialized care team will reach out to you to assist further.
Thank you again for sharing your experience and for highlighting the importance of researching and comparing options. Your feedback is valuable to us as we continue to improve both our products and customer experience.
Warm regards,
Specialized Care Team
Audien Hearing
Réponse : Audien Hearing
Hi Laura,
Thank you for your kind feedback! We’re so glad to hear that Khersey did a wonderful job assisting you. We’ll be sure to share your appreciation with her, it will definitely make her day.
If there’s anything else you need, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Specialized Care Team
Audien Hearing
Réponse : Audien Hearing
Hello Gregory,
We are truly honored by your exceptional feedback. Knowing that you found our customer service to be unmatched is incredibly rewarding for our team. Your words serve as a strong reminder of the standard we strive to uphold every day.
Thank you for your generous support and for sharing your experience.
Warm regards,
Specialized Care Team
Audien Hearing
Had a problem with the hearing aid I s…
Had a problem with the hearing aid I s and sent them back for a refund. Thru many emails she made sure i was satisfied
15 avril 2026
Avis spontané
Réponse : Audien Hearing
Hello Diane,
Thank you for taking the time to share your experience with us. We truly appreciate your patience throughout the process and are glad to hear that your concerns were handled with care and consistent follow-up. Ensuring you felt supported and satisfied, even through multiple communications, is very important to our team.
Your feedback means a great deal, and we are grateful for the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
Provided excellent customer service in… OK says give me everywhere provide excellent customer service
Provided excellent customer service in a professional manner with good attention to detail
15 avril 2026
Avis spontané
Réponse : Audien Hearing
Hello Conrad,
We sincerely appreciate you sharing your feedback with us. It is truly rewarding to know that you received such outstanding support and that your experience reflected the level of care we aim to provide. Delivering attentive and dependable service is something we take great pride in.
Thank you for your kind recognition and for choosing us.
Warm regards,
Specialized Care Team
Audien Hearing
Very good Experience
Very good Experience, Jasmin was very helpful, she walked me threw everything with ease
13 avril 2026
Avis spontané
Réponse : Audien Hearing
Hi Jay,
That sounds like a smooth and easy experience. Jasmin guided you through everything step by step, making the process simple and comfortable to follow.
Support like that can really make things feel effortless.
Warm regards,
Specialized Care Team
Audien Hearing
Réponse : Audien Hearing
Hi Jimmy,
Experiences like this matter because they reflect comfort and trust in the support provided.
We understand how important it is for every conversation to feel calm, respectful, and reassuring, and it is good to know that your experience reflected that.
Your feedback is appreciated and will be shared with the team.
Warm regards,
Specialized Care Team
Audien Hearing
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