Audika - Cambridge Avis 

A very professional service

At every appointment I come away feeling that time and care has been taken to arrive at a full assessment. Everyone I've seen in the almost last ten years of being helped by Hidden Hearing (Sam Soar is the third) has been sympathetic and empathetic, as well as attentive. I've always been a little apprehensive at the thought of seeing someone new, but it's turned out well - the excellent standard has been maintained. Hidden Hearing gives a lot of space to listening and that is really reassuring.

Sally is great. She's extremely expert in her field.
She's charming, friendly, yet very professional, with a great sense of humour.
She explains everything in detail and inspires confidence in the product.
She's a credit to Hidden Hearing

Everyone very pleasant, helpful and efficient!

Friendly and professional people, offer coffee/tea when you arrive which helps when you have travelled to get there. They explained things and took the time to answer my questions. A very enjoyable experience.

Really great service from Diana who removed some incredibly stubborn wax which had me completely deaf in one ear. Also great service from Anna, the receptionist, who was very friendly. Overall, surprisingly, a very pleasant experience! Highly recommend.

Recently had ear wax removal for the first time at the Cambridge clinic. The procedure was painless and effective, I’m pleased with the results. The practitioner, Diane, was so lovely to talk to and eased any worries I had about the procedure. The receptionist was also very lovely.

One improvement I would suggest, is a the charger have a shorter lead , and provide a male to female extension. Reason
When travelling away for a night or week , you want the charger, but often as with us the socket is behind a unit , you have to move the unit to get to the plug socket!!
Do not want to take the old battery operated ones as they are not as good!!
! Extensions only cost a few quid .
But you would save it on a short lead, and that would fit better in the the travelling
Pouch!!
Just a suggestion

It was very good service in a nicely setting. The quality of service was great 👍. I had a nice experience with my hearing test.

Fantastic service. I booked a ear clean on both ears and was assigned Diane. She was fantastic, cleaned them both right up and explained what we were seeing in the pictures from the feed camera. Also they give you a vial of Earol oil and conduct a hearing test after.
Diane was very friendly and funny and the Receptionist was fantastic too. Highly recommend (fast booking too). Just remember to not use Sodium Bicarb drops, has to be olive oil due to how the wax reacts.

Thorough hearing test carried out.

Detailed explanation of the test and the operation of the aid device. Very kind personal. Thank you very much indeed.

Adam was friendly, polite and well informed. He explained the hearing test
and the results very well. By the end of the appointment I felt confident in using and caring for the hearing aids

very informative friendly thorough

Very efficient and a pleasure to visit.

The young lady was very professional and pleasant and is a very good ambassador for your company.

Informative, full explanation of procedure, detailed assessment of my hearing since my last visit and updated the hearing aids.
Prompt, on time and helpful.

The ear cleaning service, kindly provided by Diane, was impeccable. I came in with limited hearing, and was very well taken care of, and after a short procedure it was like I could hear for the first time!
We were unable to get everything out in the first appointment, fortunately a second appointment is provided for no additional charge, giving time to try and soften the wax further with the provided olive oil. 10/10