Certus Hearing Avis 

I bought these a few weeks back and initially had a bit of trouble getting them to fit properly because my ear canals are on the small side. I emailed customer service expecting a struggle but a lovely girl called Sarah emailed me back the same day. She gave me straightforward advice and sent out a set of smaller dome tips free of charge.
Once the smaller tips arrived they fit perfectly and sit very discreetly. You can barely see them unless you look right into the ear. Its so refreshing to get real human support these days instead of automated robots. If anyone is on the fence about trying them, don't worry the team will sort you out if you have any issues.

Was a bit hesitant buying online after reading a few bad reviews about delivery times but honestly I could not be happier. Ordered on Tuesday morning and they were through my letterbox by Thursday afternoon with Royal Mail tracking the whole way.
I went to Specsavers first and they tried charging me almost two grand for a pair. At 72 I just could not justify that sort of money. Tried these out at my local pub last night which is always noisy and for the first time in years I could actually hear what my son was saying without asking him to repeat himself. Easy to pop in and charge up. Excellent value for money chaps thanks

Everyone else seems to manage in a few days.My own voice sounded wrong for ages. Alright now.

Purchasing Certus Pro hearing aid and receiving the discount was impossible.
The companies website makes it difficult to get the 10% discount, despite communicating with Sarah who seem to be very helpful and provided a link that should work.
Charged full price and reply from Sarah “It does not come of after the payment page. So the listed price is the one that stands. So I have sent email cancelling my order #1845 as i do not wish to do business with a company that behaves this way.

I sent for “in the ear” hearing aids from this company. After trying them I contacted the company to let them know I have narrow ear canals and the aids kept falling out.

They kept e.mailing me with suggestions to help, but unfortunately the suggestions didn’t help. I therefore contacted them for a refund and after about 15 e.mails back and forth I am still awaiting the refund. They keep stalling and I am getting really frustrated. They gave me a telephone number, but when you call they say they are busy and to send an e.mail.

If you have bought hearing aids from them and wish to return them GOOD LUCK.

Ordered Sunday night, arrived Wednesday morning, plain box, fitted through the door. Everything inside was where it should be.

The hearing check showed I had lost more than I had been admitting to myself, particularly on the right. Not a nice afternoon. Six good months since though.

If you're expecting what the audiologist sells for thousands, you will be disappointed and thats on you, not on them. What you get is a genuine improvement in most situations and no improvement at all in a loud hall. For the money that is more than fair. Ive taken a star off for the instructions, which assume you already know what a dome is.

I went private first.Two appointments, hearing test, then the man came back with a quote for £2,300 for the pair and started talking me through a payment plan. I said I'd think about it and I never went back. Ordered these instead mainly to see what you get for the money. I've had them since April. In the house they are very good, on the phone they are very good, in a restaurant I can hear the person opposite me which is the thing I actually wanted. Am I saying they are the same as the £2,300 pair. I don't know, I never had the £2,300 pair. What I can tell you is these do the job I needed doing.

We had them on for four years and my wife turned them off in the first week without telling me. I did not notice for two days.

About ten years ago I bought one of those sound amplifiers off the television. It squealed every time I turned my head near my collar and I gave up on the whole idea. My son talked me into trying again. These are a different thing altogether. There is no squeal, I've had them since January and not once. And it'sn't just louder, it is clearer, if that makes sense. The old one made everything bigger including the fridge and the traffic. These seem to leave the background alone and bring the voices up. I don't know how they do it and I do not much care.

My husband had the telly on 38. Im not exaggerating, I checked it. The people next door could hear the football. He has been wearing these since May and its on about 14 now which is where Ive it when I am on my own. He hasn't said anything about it and I havent made a thing of it. He says he can't feel them in. The only thing I'd say is he does have to remember to charge them or theres nothing in them the next morning, but he does his phone at the same time so it has not been a problem.

I am extremely disappointed with both the product and the customer service I have received.
The hearing aids are advertised as "in-canal" devices; however, they are far too large for my ears and sit very visibly, appearing as beige lumps in the bowls of my ears rather than discreetly within the ear canal.
I contacted Certus customer service five days ago regarding this issue, and since then we have exchanged 29 emails. In an effort to resolve the problem, I followed all the advice provided, including trying both narrower and wider ear tips. Unfortunately, neither solution improved the fit.
Despite repeatedly requesting instructions on how to return the hearing aids for a refund, those requests have been consistently ignored and I am no closer to a resolution. Instead, I have continued to receive the same suggestions regarding ear tips, even after explaining that I had already tried them.
I am very concerned about the quality of the customer support. The website states that customer enquiries are handled by real people who provide genuine assistance. However, the repetitive and generic nature of the responses I have received has led me to question whether my concerns are being reviewed by a person at all.
I also found it puzzling that one review refers to speaking with Certus by telephone, as I have been unable to locate any customer service telephone number on the company's website or in any of the numerous email responses I have received. This has made it difficult to understand how customers can access direct human support when email communications fail to resolve an issue.
The failure to address my refund request, the contradictory technical advice, and the lack of meaningful engagement with my concerns amount to what I consider unacceptable customer service.
Based on my experience, I would strongly encourage prospective customers to consider these issues carefully before making a purchase.

Very small, thats what sold me!

I had a question in the first week about whether you can overcharge them by leaving them in the case. Rang the number expecting the usual hold music and a script. A woman answered in under a minute, knew the answer, told me no you can't and to just leave them in. That was it. Rare enough these days to be worth mentioning.

No complaints at all.

I ordered these hearing aids as i didn't like the nhs one they was uncomfortable. I found these one very comfortable in my ears the sound is very good I hear alot more and no other noises . I only have one issue and that is when in a car there is alot of interfering crackling the sound was not good so I had
to take them out . Not sure why this is and its been the same every time . But other than that I can wear them without my ears sticking out and glasses are more comfortable

Hearing is much improved on wearing these hearing aids, they are comfortable to wear. It has taken some time to decide which ear tips are best for me but have now found the best ones. It took some time to find out what the different modes are as the aids I have do not seem to work automatically. This information is not on the information sheet. Even with these hiccups I am overall pleased with the aids.

Told my father about these as he was going to spend 000s on hearing aid from specsavers. So glad he gave certus a try. He loves the aids. Good value and easy to set up

In the house, in the car, on the phone, in a normal cafe, they're excellent and I'd happily give five stars. In a function room with a hundred people and a band on I still struggle. I suspect that is true of any hearing aid and possibly of anyone's ears, but I would rather say it than have someone buy them expecting different.