Audika - Canterbury Stour Street Avis 

My first appointment had to be rescheduled as the hearing test machine did not work. On my second visit the test was completed and I was provided with hearing aids at a cost of £3999.
I have volume but not clarity and a specific problem with trying to use the background noise reduction setting. After one week I sent an email detailing this and other issues, hoping to resolve the problems and give the aids a fair trial before my two week appointment to check progress. I got no response to this, but was called this morning by a lady reminding me of my appointment ( not that I needed reminding). I explained my problems and forwarded the email detailing the noise reduction and other issues and was told that someone would call me at 15.45 if that was convenient. I brought forward some plans to make myself available for the call, but it is now 16.30 and there has been no call.
Update 29.10.25
After I sent a message to the Coordinator I was told that the audiologist had been delayed and would call me as soon as he was free. He called at 16.40 and was extremely apologetic. We had a long discussion about my problems which will be looked into when I attend my follow up appointment. He could not help with the background noise reduction and thought that some adjustments would have to be made. I had been very anxious for the last 10 days, thinking I had wasted such a lot of money for hearing aids which did not perform as I had expected. He was very helpful on this and told me that there was a 60 day period during which I could return the aids if they did not fulfill my requirements and he would extend this period to 90 days. I was extremely relieved to hear this, but felt it was a great pity I had not been told about this when I bought them. I also had a call today 30.10.25 from Customer Services who were very concerned to hear about my problems and gave me assurances that every effort would be made to achieve a satisfactory resolution.

Was made very welcome.
Nice chilled out atmosphere.
Lovely people working there, made me feel at ease.
Hearing test was a deep test, didn't know what to expect really.

Felt a lot better when I tried the sample hearing aids during the test, was pleasantly surprised when I could hear again, not having to lip read.

Very thorough examination fully explained throughout with all future options explained in detail very personable examiner made the whole process enjoyable!

The ear-wax removal procedure took no time at all, and I felt very comfortable throughout, despite the loud microsuction machine! Rachel was lovely and her advice was very helpful.

Took my husband for an annual check up for his hearing aids. So glad we went as there were some updates for the aids. Allison helped with the App on the phone and now everything is working. Sorted out a couple of issues with the aids as well as excellent service today.

Lovely people, efficient and always on time, a pleasant experience.

Received a fantastic service fully explained the functions of the hearing aids and sorted out any questions or issues I had promptly could not have asked for a better service thank you

The whole experience was fantastic. The lady explained everything clearly, showed as all we needed to see . She was very thorough.

Professional, kind, and truly life-enhancing.
I saw Alison recently for my annual check-up and, as always, she was welcoming, supportive and, above all, used her knowledge and expertise to ensure that my hearing aids are set to an optimal level for my hearing loss.
Alison put me at ease in a friendly but professional manner, explaining everything in a way I could understand.
All the staff at Hidden Hearing in Canterbury go out of their way to help.
The hearing aids have transformed my daily life.
Thank you Alison for your kindness and professionalism
I wholeheartedly recommend this centre to anyone seeking expert hearing care.
Pat

I saw Alison today for my annual check up and, as always, she was welcoming, supportive and, above all, used her knowledge and expertise to ensure that my hearing aids are set to an optimal level for my hearing loss. All the staff at Hidden Hearing go out of their way to help. I highly recommend Hidden Hearing.

Great service where you are made to feel comfortable.Alison put me at ease in a friendly but professional manner, explaining everything in a way I could understand .
It is important to have regular hearing health checks and hidden hearing manage this in the most comfortable and informative way.

As always, excellent service from start to finish. Thorough examination on this follow up and all questions answered and necessary adjustments made to hearing aids. Efficient and friendly staff. Couldn't fault the service and couldn't expect better. Would highly recommend Hidden Hearing in all respects.

I saw Alison today in Sitti gbourne and she helped fit my new hearing aids.She was professional, helpful and explained everything to me in a friendly and patient way. Thank you

From when I walked in prior to my hearing test I was treated very well and felt at ease from the receptionist.
At the actual hearing test the specialist was so knowledgeable and polite and explained the various questions I raised, nothing was to much trouble.
I would highly recommend Hidden Hearing to any member of the public with hearing concerns.

They were calm, collected and thorough with their basic hearing test

Very professional and friendly hearing test appointment with no pressure to buy hearing aids but given very good advice about what was needed to improve your hearing. Would highly recommend Hidden Hearing.

A really friendly and professional place. Everything was explained well.

On my recent visit to the Canterbury branch, I was again impressed with the level of professionalism and attention to detail that I received from Hearing Dispenser Alison Preston. I had been accidentally subjected to a high pitched sound in my right ear, which left me with hearing difficulty, and I wanted reassurance of any damage and a test before my doctors appointment. Both were performed to a high level of professionalism, as are all my routine visits to this branch. Would highly recommend.

On the day of my appointment I was on crutches due to knee surgery 7 days before the staff were supportive in my movement and made sure I was comfortable at all times. Alison the audiologist even changed the way she did a hearing test so that I didn’t have to get into the sound booth! My husband and I were offered refreshments which was a nice treat.

SF, audiologist for Hidden Hearing, has looked after my hearing since 2019. She is an expert audiologist for hearing aids and is skilled at recommending for particular needs. My own need is listening to classical music, which at times is very quiet and covers a vast range of sound frequencies. She found the right hearing aids for me. She also recommended getting a table microphone which has transformed my life in restaurants and pubs. My hearing has not deteriorated any further over the 6 years I’ve been with SF and Hidden Hearing.
SF is very accommodating when one needs help with ‘app updates’ or minor problems with hearing aids; extremely efficient if they need to be sent away for repair; honest if something is ‘not worth the money’. I recommend SF and Hidden Hearing unreservedly.