Audika - Cheltenham Avis 

Friendly consultant, knowledgeable and helpful.

Right from the telephone conversation with the call centre to make the appointment to the receptionist in Cheltenham branch to the Audiologist, everyone was friendly efficient and professional.
The service from Grace Sims the audiologist was outstanding. She explained everything well and I had a thorough annual check up of hearing/ears/aids. Would definitely recommend Hidden Hearing in Cheltenham.

Always a pleasure. Grace is very efficient and has good product knowledge and is always happy to share information.

I'd had my hearing aids for a year, so the appointment was for a check-up. I'd been very disappointed in my experience over the first year. On my first check-up just after receiving the aids, I commented that I was still missing things people said. The aids were adjusted and as I thought, just made things louder, which I didn't like but I plodded on for 12 months. At this check-up, the adjustment seems to be different, although probably still louder than I would choose but I was having coffee with 5 others and could hear everything that was said, even with a noisy background. Hopefully I'll have a more successful time with them now.

Grace was skilled in identifying my actual individual hearing needs in a sensitive way which gave me confidence to trust her suggested way forward

The person who came to do my hearing test was Paris, she was very bright and cheerful, and she very helpful

Staff is very kind.They working very professional and solved my problem quick and whit care. Thank you very much.

I was late for my appt but Grace and Sharon were still very welcoming.
Grace is always professional and has a special way of putting you at ease and happy to respond to any questions asked.She offers confidence and reassurance.
Thank you.

I was offered a home visit which made things so much easier for me. Simon was brilliant. Really explained things well and didn't mind what questions I asked. He answered them all. very knowledgeable, very patient and approachable. Excellent. service, can't fault it and would highly recommend.

The whole experience of Hidden Hearing was very friendly and professional my needs were listened to and understood by Grace who is very experienced and knowledgeable

Good service

The gentleman who came out to me was very nice and friendly very professional
Diagnosed my hearing was quite bad
Then came the bombshell
£6000 for the recommended hearing aids!!!!!
No thanks I’ll shop around

Such a lovely girl who does my test & so helpful giving me lots of advice.

Everything was great.
Grace was very understanding and explained everything in a language I understood

Such a lovely helpful young lady very professional

Lovely people, very thorough hearing test and overhaul of hearing aids. Always impressed.

Grace was very professional from start to finish. I over-ran my 75 minute appointment without being made to feel rushed. I was allowed to walk outside with hearing aids on so that I could hear the real-world difference. I was offered two solutions with top-of-the-range Oticon aids with free after sales support. Only negative was that the aids were more expensive than expected.

The staff were friendly helpful and very professional, which made the whole experiance very pleasant.

Great, friendly service with really knowledgeable staff. So pleased with my hearing aids.