Audika - Dumfries Avis 

Was okay, got jabbed in one ear - less good. Plus some residue was left even after one of the people said they would remove it

Reminder of appointment sent to me; pleasant reception by Jodie; efficient and caring treatment by Hannah

Professional approach, procedures well explained and carried out effectively

The staff made me feel welcome and are very pleasant to talk to. The office is comfortable and cosy.

I was treated very well and he new his job also very friendly.

The audiologist, Tojin, was only temporarily based in Dumfries. Normally he’s in Newcastle. His manner, expertise, knowledge and friendly disposition made for a very pleasant appointment. He’s a credit to the company.

You just get a thorough check over and the service from Ryan is 100%

Expensive but please take out the insurance otherwise it costs to have any repairs.
The service and staff are very good at Dumfries.
Would recommend this company if you have the money to fork out.

Very friendly punctual, and informative

The visit was very positive . Ryan was very honest and straightforward about my options for addressing my slightly worsening hearing with my (now ageing) hearing aids. I would certainly recommend Hidden Hearing in Dumfries to anyone who has a problem with their hearing.

Aleisha was punctual and kind and considerate and reassuring.
Thank you

Very thorough hearing test. Ryan was very knowledgeable and at pains to highlight the support Hidden Hearing were able to provide. My only piece of constructive feedback relates to the external noise I could hear from the room I was in during the test - I found this off-putting. For example, I could hear the receptionist's email pinging away whilst I was undergoing one specific test where I had earphones on. Despite this, I am confident an accurate assessment was made of my hearing. We had a clear discussion on what options I had.

My visit was made enjoyable by very friendly staff, who immediately made me feel welcome and helped me to relax. The assessment was performed thoroughly and professionally. At all times I was told exactly what was going to happen and the purpose of the tests. The results were explained very clearly, and although I didn’t need any further help, I was reassured.

Excellent service very clear explanation and helpful

Very impressed with their knowledge, their approach and professionalism. These aids seem to be much better than my brothers and friends’ who have various types. My aids are superior in flexibility and functionality. Easy to adjust to various situations like pubs or TV viewing.

good communication, excellent service

Very prompt with time for appointments very professional service and courteous over all very pleasant visit with a good result

Great experience with the hearing test.
Very knowledgeable.
Staff were all very friendly and helpful.

My hearing test was genial and professional.
It keeps me up to date with any changes in my hearing.