Audika - Eastbourne Avis 

BECAUSE AS WE WERE 30 MINS LATE FOR MY APPOINTMENT I WAS STILL SEEN AND EVERYTHING EXPLAINED VERY CLEARLY.

I attended an appointment at Hidden Hearing in Eastbourne today to have micro-suction wax removal treatment to my ears. During the whole experience I felt comfortable and relaxed. Greeted by friendly and smiley receptionist Gaye on arrival was a great start!
Belinda, who is very professional, dealt with the ear wax removal. She explained everything in detail as she progressed through the treatment and I was made to feel completely at ease. "Hidden Hearing?" I would highly recommend them. Five-star service!!

It’s always nice to go for my appointment the receptionist and Ben are very friendly and helpful.

Always a great experience at The Hidden Hearing Company.
Thank you to the 2 brilliant professionals, Belinda & Gay who always manage to get my ears sorted without a long wait.
Excellent service.

Plenty of communications before hand. Very reassuring examination and plans for future treatment.

Hidden Hearing is brilliant. After a few years of other private aids and the inability to give me the hearing I needed for teaching, I went to Hidden Hearing. For the past 10 years or so I have had bilateral aids that are superb. Ben, the professional, caring and most competent audiologist gives one all the time needed. Gaye in reception is wonderful too and will troubleshoot small problems with aids on the spot.
Beware cheaper chains that often have technicians rather than audiologists!

The service was excellent and everything was explained in simple terms that we could understand.
The staff were all very friendly and helpful. Thank you Hidden Hearing.

Very helpful fitted me in on very short notice.
Very happy with the treatment
Gaye the receptionist went out of her way to fit me in.
Belinda unblocked my ears very quickly.
Massive thank you

Great service with Ben and Gaye in Eastbourne.
Nothing is too much trouble whatever problems you are having , they are always polite and very welcoming.
I would recommend them for your hearing needs.

As always, a professional & friendly service

My wife has recently been fitted with new hearing aids from the Eastbourne shop. The service provided was first class both Gate and Ben were very attentive and made the testing and fitting easy.

Excellent customer service. Very friendly, focused and quick but clear service. Would recommend to anyone.

Hidden Hearing have been my hearing aid provider for a few years now. I have always found Ben and Gaye extremely efficient, friendly and accommodating. Nothing is ever too much trouble. I have never had an issue making an appointment to suit me. Only two days ago one of my hearing aids stopped working. I rang Gaye in the office and she took me through all the problem solving, which I tried overnight. However, it didn't solve the issue. I called her again today and she asked me to come in whenever it suited me. 10 mins later I was in the office expecting Ben to take over but he was busy. Gaye had a look at them and within 20 mins it was problem solved. She gave both hearing aids the once over and renewed bits and pieces so both had a good service. I wish more companies gave this kind of customer service. I would highly recommend this branch of Hidden Hearing to anyone. Thank you Gaye. See you again.

My husband suddenly started to have intermittent hearing in one ear - I called into Hidden Hearing in Eastbourne, imagining that the hearing aid had a problem. BUT no, within 10 minutes Gaye had tested the aid, replaced the cable, renewed the dome and it worked perfectly again. Amazingly quick, professional and helpful service, and not for the first time either. This branch is superb - highly recommend !

I received excellent service from Belinda yesterday when I urgently needed ear wax removal
Belinda explained what she was going to do and I could hear so much better when the treatment was over although she was unable to completely clear the wax she gave me some oil to soften the remaining wax and made me another appointment at no extra cost.

It's a welcome from the moment you walk in.

Relaxed style questioning puts you at your ease, and no feeling of being unable to express your queries etc, giving you good feedback.

Hidden hearing have looked after my hearing needs for several years and I can't praise them highly enough. My hearing tests are never hurried and Ben is very patient and professional, taking time to explain everything to me. The after care is exceptional. Gaye takes care of everything at reception and is very knowledgeable and friendly. I know whenever I have a problem with my aids I can call in at any time and she will do her best to sort it out for me, always with a friendly welcome and cheerful smile! I have no hesitation recommending Hidden Hearing.

Friendly, approachable professionals

Good, professional work in a calm and relaxed atmosphere

I have had Hidden Hearing Hearing aids for about 2 years now they are very good but my review is about a very special member of their team at Eastbourne her name is Amie she is a Audiologist at Eastbourne and very professional and helpful she goes the extra mile to keep her clients happy. She did this for me recently she put herself out to fix my Hearing aid and bought it back to me, she really is a caring person and very good at her job I hope she stays at Eastbourne for a long time