Audika - Glasgow - St Vincent Street Avis 

Very friendly staff, welcoming atmosphere.

This stellar business merits more than the 5 stars I can give it! My hearing aid charger stopped working in Glasgow; having brought it from the U.S., I doubted a replacement for my brand could be found, much less that same day, as I was scheduled to depart the next day for further travels in Scotland. I called an audiologist who referred me to Hidden Hearing, and Sheila wonderfully came to my aid, calling me back quickly, providing a loaner (!) and even a prepaid envelope with which to mail it back before my return to the U.S. As anyone with hearing loss can understand, this saved my vacation. Cordial, professional and understanding, this is what a business should aspire to be. Thank you, Hidden Hearing and Sheila!

Made welcome and at ease initially I didn’t think there was anything available to help with my hearing after attending the NHS who informed hearing aids would not improve my hearing after attending hidden hearing this provide not to be the case I now have two hearing aids which have certainly made a vast improvement well done hidden hearing

Allstaff are very helpful and polite when visiting clinic.Make you feel comfortable.And no problem when you ask questions.

This was a second appointment to rectify issues caused as a consequence of an annual review at another location in my home city 3 weeks earlier. The person I saw - I'll just give his name as Gordon - was helpful, knowledgeable and very efficient. He pointed out that some attachments that had been placed on my hearing aids at the previous appointment had been wrongly affixed ('the wrong way round') and corrected this. He changed the size of the domes, finding a size that fitted much more comfortably (the very thing I had sought to have corrected at the previous visit), updated the app using my smartphone and made all-round improvements to my hearing experience.

In the days leading up to both appointments, I received a barrage of telephone calls - eventually my partner called back to ask that they desist. She did not accompany me to this second appointment, despite an assertion that her attendance was required and, as had been the case 2.5 weeks earlier, her presence would have been unnecessary. This part of Hidden Hearing's procedures urgently needs to be reviewed. But apart from that, my second visit in less than 3 weeks more than made up for the disappointment and frustration of the first. My thanks to Gordon for his efforts.

Was recommended by a friend,to go to Hidden Hearing, i wasnt disappointed.
Very polite and courteous staff,in pleasant surroundings.
I have to mention Gordon Bruce,he conducted my consultation in a very professional manner and was very explanatory, on everything to do with my hearing test and was very patient, when explaining the ins and outs of using my hearing aids.
Hassle free consultation,no hard sell whatsoever.
Would highly recommend Hidden Hearing.
My hearing aids are super and wish i had heard of Hidden Hearing years ago.
Again a big thank you to Gordon and his staff.Cheers Patrick Friel

We have very friendly been helped by Gordon Bruce and staff at St Vincent Street in Glasgow. Suffering from Tinnitus and a non-working hearing aid since the start of our holiday made me stressed and unhappy. The kind and free service made me a grateful person. Adriaan van Dijke from the Netherlands

Did not wait long to get an appointment. Staff friendly and appear to be well trained. They discuss treatment options and recommendations clearly. Would recommend this company if experiencing any issues relating to hearing.

Andy was very friendly & professional & my clear ears now are a big relief! Thank you 👍

Very helpful cheerful and professional staff.
The audiologist was very good and explained every thing in a easy to understand manner.
A pleasant experience over all

Really nice people and easy to talk to. Gordon really listens to you and explains everything well. Would recommend people to come here if they need anything to do with your hearing.

Very pleasant experience with Jayne in Glasgow! Lovely lady with a fab sense of humour! Hearing-loss is no laughing matter though, Jayne put up with my nervous banter and chat! So easy to talk to and really put me at ease. She recommended what she thought was the best option for me and surprisingly not the most expensive! Very knowledgeable, experienced and down to earth! Special mention to the lovely lady on reception too, whom I initially made my appointment with. Very patient answering my questions! The premises were very warm and inviting in this current cold weather! Can’t wait to get my aids! Thank you both for being so nice!

Every time I go for my appointment my adviser is always helpful. He makes me feel more comfortable with my aids n always helps to resolve my problem. Thanks Gordon

After about a year of not hearing the hearing AIDS I thought Jane had left hidden hearing and was then informed she was on training. I decided to go back as I heard Jane was back. Within 3 weeks my hearing was perfect. I cannot recommend Jane enough. A fabulous professional. Love Sarah Deakin

Went to Hidden Hearing with my dad today (83yrs young) and met with Gordon Bruce the gentleman dealing with my dad and has done since he has been going there, this was my first time meeting Mr Bruce and all I can say is what a lovely man, he was very informative with my dad and myself, to with my dad on a level he would understand, very professional and polite, he was an absolute pleasure to have met today, nothing was to much for him, and I know going forward that my dads hearing is in the best hands possible so thanks so much Gordon the pleasure was all yours.
Tracey McGuire… Mr Browns daughter

Personally met by audiologist, taken through what was required during the appointment. Careful and considerate at all times enabling a very successful outcome. Highly recommended

Gordon was very kind and helpful during my hearing test. He explained things clearly which I appreciated. I would highly recommend hidden hearing.

I attended Hidden Hearing in St Vincent Street Glasgow & met Gordon Bruce who for the second time took me through the complete process in purchasing my new Hearing Aids.
I have had issues with my hearing all my life & have used Hearing Aids most of my adult life, Gordon was excellent & professional with no pressure in helping me chose the right product.
I am looking forward to my new Hearing Aids & thank Gordon for his patience, professionalism & help throughout.

Audiologist Gordon was very easy to chat to and understood the difficulties I had been experiencing with my hearing. A full and thorough hearing test was carried out. He was patient and took time explaining everything and answered all of my questions even offering to change the type of aid if I wasn’t entirely happy with them after trying. I know from past experience if there is a problem, aid not working or repair I have been able to visit branch and all staff from receptionist to audiologist have provided great service and efficiently put right any issues. It is a big plus knowing that help is on hand.