Audika - Lytham St. Annes Avis 

Visited the Lytham branch today for hearing test. Elaine Norris did the test and she was so efficient and professional yet compassionate and caring. She explained everything that was happening & put my mind completely at ease. Overall a very enjoyable experience. Thank you.

Fantastic service from all the team especially Elaine Norris the Audioligist.
The whole team are very friendly but very professional and always provide the best advice.
Highly recommended

Very thorough & friendly. Everything explained well.

Test with Elaine Norris

The audiologist (Elaine) was excellent, very clear and easy to understand. Service at reception friendly too, just a really good experience all round.

Customer support was outstanding. Advice was invaluable. Diane Cole was very professional and considerate. Glynis kelly was most welcoming with advice if needed. Excellent service. Thank you to everyone

I can’t speak highly enough of the service I received from this company.

My hearing aid dispenser was Elaine Norris from the Lytham branch who was absolutely amazing.

Her attention to detail right from the very first time I had my ears tested to the eventual dispensing and fitting of my hearing aids was first class. My appointments were never rushed, and she always had plenty of time to talk to me and explain things and discuss any problems etc.

I would have no hesitation in recommending hidden hearing, and in particular Elaine Norris from the Lytham branch to anybody.

This is my second review of the Lytham branch as this appointment was for a follow up hearing test.
Again from the minute I walked in I was greeted with a smile, by name and if I would like a hot drink.
My appointment was bang on time and the lady doing the test was very friendly but professional (Elaine Norris). She explained what would happen at each stage of the hearing test. I felt at ease at all times.
Surroundings are very clean, light, bright and modern in design.
Parking was easy as there is on road parking and a car park nearby.
I would highly recommend Hidden Hearing to anyone.

2 Women came to my house. One was obviously a saleswoman and the other, supposedly providing evidential backup, was a user of the product. The sales technique they employed was typical of a cheap double glazing salesperson.

They started with a quote of £14,000 for both ears. When I indicated that was beyond my reach they reduced it to £10,000, continuing to reduce it down till they reached £6,000. The product they sell may possibly be good, but their sales techniques are abysmal. How many people are conned into paying the original quoted price? This is a well known sales technique usually employed by fly by night kitchen and double glazing con men. Not something I would expect from a so called Health Executive.

Would not touch them with a barge pole!

Very informative, amenable gentleman!
However didn’t suggest trying cheaper options which would have been beneficial. However I was impressed with the product though a little pricey.

Thank you Georgina and Diane, excellent

Elaine is excellent t explaining everything .

Easy with no fuss.
Diane Cole was very professional and explained everything to me at a technical level I could understand.
Pleased with wax removal process and the hearing test.

Friendly and professional consultation with Elaine Norris she was very knowledgeable and helpful. Modern office, very clean and all tests were explained thoroughly and results presented clearly. Would highly recommend Elaine and the team at Hidden Hearing in Lytham.

Very positive experience! Tom was very thorough in explaining each of the tests that I completed and was also thorough in terms of the results. At one point he was able to show me my ear drum by using a camera. I would highly recommend!

From the first voice on the telephone to the actual visit from the rep not a fault can be found. How can I say this? After many years in business and working with companies like ICI who sent us an A4 sheet on how to answer the telephone and the importance of this (which a lot of companies discount) and everything else that follows the customer is king.

Vert pleased with my new hearing aids. Excellent, professional service from Elaine Norris. She explained everything clearly. She also showed me how to use the oticon app to enhance my hearing.

Relaxed and very helpful hearing test. Very knowledgeable consultant who clearly explained the process and the background as well as explain the results

She tried to tell me that I had hearing loss in my right ear. I did not believe her and I have since had another test which showed that I have no hearing loss at all. The only reason that I have not complained is because she did take the wax out of ear which was the whole point of the visit.

Tom at the Lytham branch was excellent. He went above and beyond to ensure that my 94 yr old mum got the best from her hearing aids and helped me by putting the app on my phone.