Audika - Northampton Mercers Row Avis 

Very polite goes through all results with you and it's not pushy so you don't feel the need to but things you don't need

Superb advice and equipment treatment

Please change your records to show that I am based in the UK NOT THE NETHERLANDS

Most thorough Hearing test I have ever had

Friendly and professional treatment with humour. Excellent testing and results well managed
Halina on top form as usual

As always my visit was in a very friendly environment and was very positive. I enjoy hameena's company

Thorough examination and informative experience

I’m very pleased with Roksana examination. Examinations was stress free and pleased

Always happy with my treatment pleasant experience

Polite friendly on time thorough and helpful.

Very thorough.

Prompt, friendly service

Test fitted my needs and clearly identified where my hearing is at.

Friendly staff who explained everything happening with my hearing in a suscinct manner making sure I understood what was happening with my ears.

Very clean and welcoming clinic, the gentleman who did the procedure was very pleasant/calming and he explained the whole process before he started. Would highly recommend

I dislike hard sell approach. When I say no I do mean no. I stated more than once that I was happy with my hearing aids and that I had no intention of up grading. When informed that I would receive a following up call in a few days to see if I had changed my mind I replied not to bother I would not change my mind. A few days later I had the sales call anyway. Your clients are generally elderly and are potentially more susceptible to pressure selling. Your “individual “ sales technique requires review.

A very helpful appointment, extremely thorough and easy to understand

Good communication before hand with
Regular prompts by text.
Receptionist was charming and thoughtful, knowledgeable and engaging.
My ear appointment lasted 1 hour. It was thorough and the Audiologist explained each step of the way. I was impressed by both staff and the information explained to me.
The only concern was feeling some pressure to make a quick decision whether or not to proceed with ordering recommended range of hearing aids- partly because the 20% off finished at end of the week.
I asked and it was agreed to have 48 hours thinking time.

Having poor hearing requires my needing help from audiologists. Over the years I have found that while most are entirely competent in helping one's hearring, very few listen. The special quality I have found with the staff at Northampton is that they pay attention to you, not just the problem in hand. This creates a sense of engagement which enhances the process and improves the result. The technology is impressive, the staff even better.