Audika - Norwich Avis 

I had an appointment at Norwich on Monday afternoon and after the lady had made some adjustments there were problems getting my hearing aids to pair with my Android Phone again and time ran out.

Back home I went on to www oticon global/pairing and followed the instructions for pairing with Android phones.

The result was that my hearing aids paired successfully with my Android phone and all three program options and the volume control now work ok from the App.

I was a bit surprised that I could do something at home that caused problems in the shop

Efficient. polite. reassuring. punctual

Thorough, friendly, informative and knowledgably. Relieved a lovely cup of tea.

I went in for an earwax removal. Diane was brilliant, very simple procedure and great value.

I booked an appointment for ear wax removal with Hidden Hearing and my care was superb. My appointment was with Diane (Ear Care Practitioner) who was extremely polite and attentive throughout the session and made me feel at complete ease. Diane explained the procedure from start to finish and was extremely helping with identifying factors that may have led to problems with my ear wax. Diane demonstrated high levels of professionalism and kindness throughout the appointment. I was also offered a hearing test to rule out any further problems and I was reassured by Diane of the results. At the end of my session, Diane explained the importance of softening ear wax with Olive Oil Spray and provided a product for me to use to prevent further dryness and itchiness. I couldn't have been happier with my care at Hidden Hearing. Thank you Diane!

This was the best investment I could have ever have made
I wear my hearing aids
From morning until night they are so comfortable you don’t know your wearing them
Money well spent

My first visit to this branch of Hidden Hearing. Receptionist is extremely good. However my consultant initially didn’t seem to know much about me or why I was there and spent several minutes scanning the computer to find out. I think this should have been done before my appointment and thereby giving me confidence in my care. From then on my check up was carried out with professionalism - although no check of my ears or my hearing aids where done, just verbal questions about both.

Jerry at Norwich office could not have been more helpful, attentive and professional at all times. Really worked hard to set everything up. In the end I decided not to have the hearing aids, and he was very supportive and accepted my decision without any quibble. When I do decide I really need them I'll certainly go back to Jerry at Norwich. Cannot praise all the staff enough.

Superb, looked after really well and put at ease with everything explained.After 3 weeks of suffering (and bad advice) i now feel liberated. Plus i got a free hug. Many thanks again!!

Had a great time at hidden hearing, otolaryngologist was very friendly and reassuring. Explained good future care for my ear health, and the process was simple and quick.

Excellent service, and couldn't have asked for a more caring and attentive professional than Diane, who went above and beyond to help me with my hearing issues and wax removal. I felt very comfortable and in safe hands as she took me through the whole process and explained every step along the way. I would absolutely come back here if I ever needed to.

Audiologist was informative and helpful, some equipment didn't work, this made the practice look unprofessional which didn't give me confidence in this company.
Had a follow up call from Hiddenhearing customer service, a very helpful English lady with well spoken English accent I clearly understood, helpful in building my confidence in this company, took on board my 3 star review and subsequent comments and questions to relay back to the company, just to be clear that the hearing aids offered were of the highest quality and did perform very well compared to others I have trialled, my review was for the equipment used in hearing test not for the hearing aids themselves which were the only ones that filted out the distracting background to a degree that conversation was understood but didn't block background noise completely so I was still aware of surroundings, I do feel these are the best quality available so far but at the moment unaffordable for me.

Seen on time.
Very informative and thorough.
I was expecting some sales pressure but presently surprised at the honesty and if you don’t need or not suitable (yet); sorted.
Would definitely make a follow-up appointment at the recommended interval.

Visited today for a last minute hearing test and ear wax removal, not only fitted me in at the very last minute but were able to thoroughly and professionally help and left me feeling wonderful. Thank you

Very caring and explained everything really well. Brilliant service 😊

This was my first annual check. I’ve been really pleased with my new hearing aids. I’ve used aids for several years but these were the first set from Hidden Hearing. I wished I had found them a long time ago. I had a quick retest and Jerry made a few minor tweaks and they are now even better. They give excellent, friendly and skilled service and I would definitely recommend them.

Suction expertly and eff

My hearing test was on time at North Walsham. The test seemed very thorough an was explained very well by Jeremy. My test results were shown to me and explained.
I was able to try some hearing aids which did make some improvements.

Jerry is an asset to the Company. We were educated (in his jovial and friendly but highly professional way) about the human ear and how the tech available can (and does, by the way) help restore *your* hearing specifically.
Amazing service and (my bad - I've forgotten her name) the receptionist was equally as helpful and friendly. They probably would not want it - but I could have stayed longer!
Outcome: my husbands hearing is restored with clarity and in comfort.
Thank you Norwich branch.