Audika - Norwich Avis 

Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) but the ear drum itself. This required two sessions but the difference has been quite amazing. Most practitioners just use micro suction on the canal but never approach the ear drum. People may think themselves more deaf than they are when in reality what is needed is the most sophisticated of equipment and an absolute professional like Mrs. Dorr. Cannot thank her and Hidden Hearing enough.

Things were explained very well.

Visited the Norwich centre for an ear wax removal appointment on Monday. Seen by the practitioner on time, the whole process was informative, helpful and friendly and made me feel (and hear) so much better.
Would recommend without hesitation.

Superb new hearing aids, fully rechargeable, so no messing about with batteries.
First class help and advice from Jeremy. I can hear everybody and everything.

Our meeting with Jerry was informative, helpful and provided insights not heard before elsewhere.

Diane was very friendly and happy to chat about my experience with hearing and tinnitus. During the earwax removal treatment she took frequent timeouts to ask me how I was feeling. I felt I was in expert hands. I would definitely return if necessary. It’s great to hear high frequency sounds again!

The manager was very knowledgeable and appreciated my hearing problems

I didn't know about this place until I walked past it with my partner in Norwich. I've had blocked ears for a few weeks now, and she jokingly said that I could go and get my ears sorted. The two other companies that I knew about who offered microsuction had told me they had a 3 week and 6 week waiting list, so I had already booked in on the 3 week waiting list. My ears had got worse and I had been putting drops in for a couple of weeks so I thought there was no harm enquiring with Hidden Hearing. They were welcoming and helpful from the offset, and said they could actually do it there and then. Obviously I jumped at the chance and booked in for an appointment with ear care practitioner Diane.

Diane informed me of exactly how the procedure worked, made sure I was comfortable and off we went. She was professional throughout and regularly asked if I was ok during the procedure. Overall I was incredibly pleased with the experience, and the results were great as well.

The procedure was slightly more expensive than I was quoted elsewhere, by about £15, but I would happily pay the extra to cut out the 3 weeks waiting time. I was also informed that Hidden Hearing use equipment which allows them to clean a little bit more effectively than some other companies.

One piece of advice I would offer is to check in with Hidden Hearing first. They actually said that the drops my GP had recommended can sometimes make microsuction slightly more messy, complicated, and can sometimes require a second visit. The second visit is included in the £70 if they're unable to remove it all first time round, but definitely worth speaking to them before you self treat.

Overall fantastic treatment, and fantastic results. Would highly recommend

Very good service. Very friendly. My hearing has been transformed

Had my ears de-waxed and glad I did. Quite a lot of wax eventually came out. Diane Dorr was very professional and patient. Took a while to get my skip load out.
Would highly recommend.

Very professional and knowledgeable. A cut above the big boys.

Had my ear wax removed and hearing tested today by Diane Dorr at Hidden hearing, Diane was both really good at her job and also very friendly I have rebooked and would highly recommend Diane. And the receptionist was very friendly as well thank you.

Excellent. The consultants could not have been more thorough.

Very helpful, very reassuring, couldn’t recommend Diane enough

Never heard of hidden hearing but glad I do now ! When my ears were blocked and thought I may have a hearing problem I contacted their customer services and they were very friendly, helpful and got me an appointment locally and in less than a week with no fuss . At the appointment for ear wax removal and mini hearing test Diane Dorr was friendly, professional and explained everything so well and made me feel comfortable and said just say to stop at any time if it felt uncomfortable. I had a very big build up of very hard wax but she persevered and was determined to get my ears fully unblocked which she did .It's made an unbelievable difference to my hearing which I am so thankful for .She also gave good advice on preventing it getting so bad in the future and about getting a follow up check . Would highly recommend hidden hearing the experience was good from start to finish

I was reluctant to visit the Norwich store, however when I did visit for a hearing test the consultant was very good and understanding, she took the time to explain my hearing difficulties.
I returned agin this week to collect my hearing aids (which were more expensive than I was intending to spend) I am very pleased with my hearing aids and feel assured that support will always be there if required.

Expert audiologist. Professional service providing careful instructions and polite advice. Jerry Eldridge was without doubt the best and most delightful person I have ever dealt with regarding Hearing Aids. I will most certainly visit again.

As always a very friendly, helpful and efficient service from Jerry in Norwich.

I made an appointment for my father and myself, my father (90) was struggling with his excisting hearing aids.
Jerry Eldridge was very friendly and professional, the look on my father's face when fitted with his new aids was priceless.
Shocked to discover how far my own hearing had declined and also needed hearing aids.

The lady in Norwich who was so kind and considerate when sorting my ears out although I was nervous.