I had a fantastic experience having my highly compacted ear wax cleaned. Siobhan was very friendly and skilled, with the whole thing taking less than 15 minutes. The included hearing test was also hel... Voir plus
Établissement
Changer d'établissement219 Banbury Road Summertown Oxford, OX2 7HQ Oxford, GB
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My wife’s hearing was badly restricted on account of waxed auditory channels. We made an appointment at the clinic at Oxford and she was examined by Siobhan who examined her ears, explained the cours... Voir plus
Wax removal. This was my third time when I used the Summertown centre to have the wax removed, and as on previous occasions I'd found everyone there very helpful and nice. Siobhan especially has been... Voir plus
Great experience. It was just a check of my hearing. But it was very interesting that I could see the interior of my ears myself. The specialist is very nice, courteous ans professional. He e... Voir plus
4,6
Excellent
37 avis
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Very helpful ,friendly
Very helpful ,friendly, & understanding in needs & requirements, went through everything step by step , very professional
13 mars 2026
I was made to feel very comfortable by…
I was made to feel very comfortable by the receptionist & Paris my hearing consultant.
Altogether it was a pleasant experience & I’m looking forward to going back.
12 février 2026
The service we received was excellent
The service we received was excellent. Appointment is always on time, we never feel rushed with plenty of time to ask any questions we might have. Very professional service
Nice cup of coffee too 😂
27 janvier 2026
New customers
Very professional, efficient & reassuring audiologist who was great when my son & I were in attendance.
11 décembre 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Provide a report
It is disappointing that although the examination is very thorough, the client/patient is not routinely provided with a report of the examination. The data is retained on the Hidden Hearing system, but it is about me, and I would like to have a copy.
6 décembre 2025
Réponse de Audika - Oxford Banbury Road
Good morning,
Thank you for your 3- star review. We are glad to hear that you found our examination to be very thorough. A copy of the findings of the examination can be provided upon request at the appointment.
Following your feedback, we have arranged for a copy of your Audiogram to be posted to the address we hold for you on file.
However, if you would like to discuss further, please contact our customer services team on 0800 740 8796. who will be happy to help.
Kind Regards
Customer Services - Hidden Hearing Ltd
Professional
Professional, friendly and informative practitioner called Axel. Explained about my hearing loss, fortunately, not so much, suggested and made an appointment for 12 months later. Thank you, see you next year.
24 juillet 2025
Time well spent.
The attention a gentleman called Axcel gave to detail & his patience and friendlness thoughout the time taken for the examination.
1 juillet 2025
Friendly optometrist
Friendly optometrist. Series of tests. Showed me the results. All good. Annual recall.
30 mai 2025
Personal appreciation of dedicated expertise
Personal, comprehensive and detailed consultation given by a Practitioner who appeared very passionate about his knowledge. He instilled confidence in me,and a desire to attend regular follow-ups.
29 avril 2025
Incompetence
Unimpressive test. (A week later I went to Specsavers, and the audiologist looked in my ears and said I needed to have wax removal - not necessarily at Specsavers - before a worthwhile test could be carried out. No mention of wax at Hidden Hearing.) Non-specific description of my hearing loss. No follow-up phone call. To top it all - no sign of promised M&S voucher.
1 avril 2025
Avis spontané
Réponse de Audika - Oxford Banbury Road
Hello Tim,
Thank you for your review. We are sorry that your experience wasn't as we would expect; we would certainly like to investigate your concerns and put things right.
We have requested additional information from you through Trustpilot so that we can look in to your experience. If you would prefer to email in though, we are contactable on contact@hiddenhearing.co.uk.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
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