From the minute you walk in you are greeted by very friendly staff offered tea and coffee once in the appointment room everything is explained to you every step of the way. Ben was super friendly noth... Voir plus
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Lisez les avis des autres
I was made to feel very welcome and treated with respect. The appointment was carried out with great kindness and everything was explained in great detail. I would not hesitate to recommend Audika.
From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... Voir plus
Friendly, welcoming. The test was comprehensive and Emma was knowledgeable and informative. However the cost of the hearing aids is exorbitant even when considering the undoubtedly good back up serv... Voir plus
4,9
Excellent
134 avis
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First class hearing test
I booked a hearing appointment with my local Hidden Hearing centre in Plymouth. I attended today and was seen by the shop Manager. She was very well presented, took time to tell me she had worked for the company for 15 years, the last 10 as shop manager. She put me at ease with her composure and experience as well as cleanliness of both the premises and herself. She explained how she would conduct the examination and went into more detail at each part.
This was very reassuring for me.
She even showed me the inside of each ear - one was partially blocked with wax and the other, slightly red as I had been suffeting with slight earache prior to my visit.
I was able to purchsed a small phial of olive oil with a mist pump at right angles, which was easy to use and assist with loosening the wax. It was £6 and I used it straight after leaving.
I was also given a printout of my results and my GP notified re the earache. I have had NHS hearing tests in the past but this one had more aspects of information for me and also to takeaway, as well as seeing inside my own ears - amazing!
100% service,
cleanliness,
explanations and
very professional.
I was even given a fresh cup of tea on arrival by the equally well-presented Receptionist - nice touch on a cold day.
No hard selling which I had at another major High Street chemist where I had a hearing test some 4-5 years ago and I was assured then that I needed hearing aids!?.
I highly recommend Hidden Hearing.
13 mars 2025
Avis spontané
Réponse de Audika - Plymouth
What a First Class review too! Thank you so much!
We are so pleased that our Plymouth clinic were able to put you at ease and in clean, comfortable, clinical surroundings.
Our consultations are there to help each patient with their specific hearing care needs and concerns. We do this by offering personalised care, and sharing our expertise and knowledge, so we are very happy that this was your experience.
It is lovely to read how the consultation developed and that you didn't need to consider hearing aids at this time. It is our privilege to support you with your hearing in the way you need us to.
Naturally, if you need any assistance from us in the future, please do not hesitate to reach out to us.
Kind Regards,
Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Very welcoming and friendly
Very welcoming and friendly!
Was offered a lovely cup of coffee on arrival :)
Everything was explained carefully and attentively.
Would 100% recommend. Excellent service!
1 mars 2025
Excellent service
I was able to get an appointment at short notice and the service was thorough, efficient and well explained
1 mars 2025
Great reception from all staff
Great reception from all staff. Friendly advice on all aspects of the work carried out.
29 janvier 2025
Excellence
Hidden hearing is a new experience for me, they have recently taken over my previous provider hearbase, I had my first consultation today with Emma Rooms and it was a breath of fresh air. I have suffered from hearing loss all my adult life as a consequence of an infection in my left ear. Nothing was too much trouble for her to explain adjustments needed on my hearing aids. The hearing test was the most comprehensive one I have ever had. Her explanation on new technology was first class.
16 janvier 2025
Avis spontané
Friendly and helpful
Lost an earring aid dome in my ear - Quickly seen and dealt with by Heather at the Plymouth branch - Thank you
7 janvier 2025
Been before and overtime they are…
Been before and overtime they are professional and extremely friendly and helpful
Very much recommend them
18 décembre 2024
Procedure for tests fully explained.
Procedure for tests fully explained.
Results of test fully explained and what action was needed to be taken
Asked if I needed to question as to where my hearing level was and as to what action and adjustment needed to be taken to bring my hearing to an acceptable level
Examination took place in a manner which made it easy for me to understand,
Follow up procedure explained
5 décembre 2024
Proper Service
As always Heather is always professional and explains everything.
Jane handles all the appointments and again nothing is ever any trouble.
This duo really do work well together and create a very good experience.
Keep up the good work Ladies!!
15 novembre 2024
Avis spontané
Very helpful and attentive and nothing…
Very helpful and attentive and nothing is too much trouble. Recommend them to anyone. Heather and Jane are very good and helpful
13 novembre 2024
Very quick to get an appointment
Got an appointment within 48 hours of asking. Very professional service received. Positive outcome from visit
12 novembre 2024
Avis spontané
I felt at ease
I felt at ease. every stage of the test was explained.I was just astounded by the high cost.
8 novembre 2024
I had an excellent audiologist
I had an excellent audiologist, Emma, she is very knowledgeable and pleasant.
1 novembre 2024
Amy is an excellent audiologist and…
Amy is an excellent audiologist and professional. Appreciate her expertise.
28 octobre 2024
Professional and Friendly Service
Easy to book an appointment online and very welcoming when we went in. Suzanna was lovely and really put us at ease. I would definitely recommend them
26 septembre 2024
Avis spontané
Great, knowledgeable and friendly service
Great service from Jane, the receptionist to Heather, the audiologist. Heather is very knowledgeable and has a lovely personality. Cannot say enough good things about the experience, oh and the hearing aids are great as well
- thank you.
20 septembre 2024
Avis spontané
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