Audika - Rugby Avis 

I have been suffering with the feeling of being under water for a long time but this was worse since I had covid. I made the appointment for a hearing check and wax removal. I followed the advice given and used the earol spray for 5 days before the appointment today.. I was treated today by Jan who was extremely professional and explained each stage of the process clearly. She was also extremely caring and empathetic during my treatment ensuring that I was relaxed and comfortable throughout the process. She removed a plug of aged impacted wax from my right ear which was had totally blocked my ear canal and was putting pressure on my eardrum. The releif was instant and the clarity of sound immediately improved. Thank you Jan.

Hassan Jamil from the Rugby office arrived punctually, was courteous, polite and was very professional. I was very impressed with the way in which the consultation was carried out and found it most useful.

Today's visit was really valuable not only in respect of update on the state of my hearing but a valuable service on my hearing aids I have been under the care of hassan here at hidden hearing for over two years and couldn't wish for better care. I remember the time when I was sitting in the waiting area and a customer had come out with sheer happiness that she could hear so clearly again. I won't forget her reaction.

Hassan Jamil was very thorough. Explaining everything very well both regarding the technical side of the test and the financial.

Hassan Jamil excellent service today thank you Hassan see you soon

Technician Hassan Jamil had no history on me as twice I was asked why I'd booked this test. Telling me that mental health problems can occur due to hearing problems is not a responsible thing if the patient is mentally fragile. My test was held in a room where I could hear the conversation in the next room which was a lady going skiing in Austria! So was my test result valid ? My wife who was asked to be part of the voice recognition test wore her face mask and was not asked to remove it but half way through did of her own accord, she speaks with a strong Italian accent and finds many new English words hard to pronounce correctly and clear! Whilst Hassan Jamil did as the company expected of him and was polite, the whole experience was unprofessional considering we may have been dealing with mental issues, which when I ask if the report would be forwarded to my GP (as was my ear wax removal report with another company), the answer was no...

Service was 100% everything was told for me my answers were very clear and everything went very smoothly

Based so far I’ve had a brilliant service

This is my 2nd review for Hidden Hearing (rugby branch)
My mum suffered with an ear infection over Christmas that cleared with antibiotics but Mum still couldn't hear Dr said that mum had wax build up so said she should go private. Went to some places in Rugby (mostly rather unhelpful) went to Hidden Hearing. And was greeted by the lovely Pramit and his team. Listened to what had happened with mum (noone really listened) Pram taken the time to listen to my mum with my little input. Got sorted with the was removel(done by the lovely Emma) followed by a Hearing test done by Pramit. With in 3 weeks of walking in my mum was sorted and happy again ( the happiest I've seen her in a long time) Pramit takes the time to explain everything to you and makes everything easy with no stress and hassle and actually listens to you and nothing is to much trouble for them.Can highly recommend them.

So hassan jamil came to do a review for my 89year old mum with her earing aids. He is a very friendly guy and does a thorough examination makes me and my mum feel very comfortable. Highy recommend this company

Hassan is very polite and professional at his job.
He is also very helpful and considerate when talking to you.
Corey, is so polite on the telephone.
They are both very experienced in looking after the company and their jobs.

Hassan was lovely and professional. He was very thorough and polite and I found him really helpful.

Although I don't often have the time or inclination to write product or service reviews, my experience at Hidden Hearing in Rugby compels me to write one now.

Pram and his staff delivered a first-class service from my preliminary ear wax removal and hearing test to the fitting of a highly effective and discreet hearing instrument.

The difference to my life is astounding. As I’m typing now, I’m trying to concentrate above the din of my clicking keyboards, the rattle of my stovetop fan, the scrape of grit under my rubber-soled Crocs and, I swear, the quiet squeak of a mouse in its distant canal-side nest.

I couldn't be happier with the service quality or hearing improvement. Highly recommended.

My wife and I were made to feel very welcome and this put us at ease immediately. Everything was carried out very professionally with every aspect of our hearing tests and subsequent purchases of hearing aids explained to us in every detail. All in all a first class service.

After suffering with tinnitus for a week I had the pleasure of meeting Emma at Hidden Hearing to resolve the issue.
The facility in Rugby is immaculate and the staff were all really friendly.
Emma is polite, knowledgeable and professional. Very happy with the service! Highly recommended!

Appointment with Emma for wax removal.
Emma was polite friendly, and put me totally at ease explaining everything before the procedure and gave lots of advice for aftercare.
Would definitely recommend.

I had a procedure with Emma Fawcett in Rugby and she was brilliant. Explained everything thoroughly and put me at ease. Procedure went smoothly and I was very happy with the service. Would definitely recommend

Very professional experience with Emma. Explained everything that was going to happen and gave me good advice to prevent any future problems that might arise

Booked an appointment at hidden hearing, High St, Rugby to remove wax. Very impressed. Emma was my nurse and she was excellent. Explained the procedure, ensured I had no medical problems and solved the wax problem. Emma used what I can only describe as a small Hoover to extract the wax and gave me a hearing test before I left. Hightly recommended.

I had an appointment today for wax removal on High St in Rugby, Emma was my clinician, she explained everything and I felt very comfortable with her, she was very gentle and I would not hesitate to recommend both her and Hidden Hearing, so thankyou.