Audika - Truro Lemon Street Avis 

A thorough re-examination of my hearing and adjustment of my hearing aids. Always friensly and professional.

My mother needed hearing aids but was unable to visit the office in person due to poor mobility. I'd heard good things about Hidden Hearing in Truro and they didn't let me down,
From my first contact on phone Josie was amazing, quickly grasping the difficulties we were having caused by mother's hearing loss and understanding mother's poor mobility she was able to juggle appointments in the office to free Lucy for a home visit for my mother without a long wait.
Lucy arrived bang on time and carried out a thorough hearing assessment in my mother's front room to identify her hearing loss . Very impressive work and so much patience and empathy displayed by Lucy towards my mother's situation. Mother was even able to try a hearing aid customised to her hearing loss so we could see the difference hearing aids would make.
The hearing aids were priced at a range of levels, 3, I believe and Mother selected the middle range. There was a 2 month no quibble guarantee too,
The hearing aids arrived as Lucy had promised and she promptly arrived to fit them. She also made a bespoke mould of mother's ears so that aids could be created which would fit her ears perfectly.
The hearing aids were amazing and I no longer needed converse with Mother at maximum volume.
My mother, however, did not like them. I had many conversations with the ever patient and understanding Lucy and Josie to find a resolution but my mother would not budge and refused to wear the hearing aids.
More phone calls, including an extension of the warranty to accommodate the Christmas break, but sadly mother was not budging and the hearing aids had to be returned for a full refund.
I know this is a lengthy review but hidden hearing staff in Truro displayed such empathy, patience, kindness and understanding during the whole process that it's hard to review without explaining what happened.
I have no hesitation in recommending the Truro Hidden Hearing team, they deserve recognition for the product they sell, along with it's 2 month no quibble warranty but most importantly the people behind the product deserve recognition as they bring their service to life. This is a tem which care about what they do and this shows in the marvellous service , care and empathy they demonstrate so readily and in the way they carry out their job.
Thank you Truro Hidden Hearing, good service all round.

Everything about Hidden hearing in Truro is Excellent.

Bravo!!!
Exceptional , personal service , beautiful clinic with amazing attention to detail.
Stefan explained everything with clarity in a very professional manner.Josie is a wonderful, warm and professional person , greeting me with a confident welcoming approach. I would recommend to all.

Very welcoming, thorough and professional.

This morning I had my hearing test. It had been delayed whilst my ears were de waxed. No problem at all today. My only issue with HH is the pricing. £4K is a lot of money and I feel I may have wasted my time and that of HH staff. Why not be up front.

Met a lovely person, Lucy Grant, who carried out all the hearing tests. Explained all the results with clarity & didn’t rush.
I was able to meet with her at a time & place convenient to me. As there was a bit of a wait for the appointment, I was contacted a couple of times with alternative dates but was unable to make them. Also contacted to remind me of date, time & place of appointment.
Options were clearly explained by Lucy & I have not felt pressured into making a decision at any time. Just given a reminder of the deals offered.
Customer service as it should be .

Hearing Test has been updated, from last year, so keeping up with advanced technology

Perfect as usual

The test was comprehensive and helpful. Everything very professional. The tester was knowledgeable and helpful.I didn’t need hearing aids and there was absolutely no pressure to sell any.
However, I had asked my GP surgery for a referral on the NHS. Hidden Hearing does not do NHS work.

Stefan and Josie are amazing, had a lovely time, explained lots to me that I was unsure of!

Informative, professional

Professional presentation

Wonderful visit from Jo today. All tests carried out successfully and significant improvement felt. Jo was very pleasant and professional. Thank you Jo.
Brian

Jo Greet made me feel a very special lady. Not surprising as Josie in the office is portrays a caring and professional attitude,always so willing to help.
Jo the audiologist has a wealth of experience she afforded me unlimited time explaining every step of the assessment in a relaxed non selling manner.
Jo’s approach displays her love for the profession. I felt confident that I had received the best an excellent experience.

Very professional service throughout. You receive
expert service and advice and the after care is very good. The product is of excellent quality. I recommend hidden hearing to friends an relatives

Excellent service as normal

Very informative and professional, resolved the issue I had with my hearing aids and sent them for a service.
Couldn't have asked for more.

From the first meeting with Jo in May 2025, I was pleasantly surprised and pleased with how she initiated me into the world of hearing aids. Her easy going manner, coupled with her ability to explain everything and, if necessary, simplify something was very much appreciated. Any problems with various procedures were overcome in a calm reassuring way, and that gave me the confidence to use the aids without worrying. At 80 years of age, although fairly tech savvy, I must thank Jo for giving me the support to get to the stage of confidence that I now have in my everyday use of the aids. It is my opinion that Jo is an invaluable part of the Hidden Hearing company.