Audika Avis 

Easy to understand & friendly member of staff

No waiting so the appointment went ahead on time. Luke was most professional, fully explaining what each stage of the test was about. Very personable and thorough. A very satisfying experience.

I regret to say that my view of hidden Hearing is not as positive as that expressed by others.

Good points:
1. Thorough hearing test and explanation of type of hearing loss and what options I had to rectify problems - in December.

Bad points:
1. In June, recevied a call encoraging me to get re-tested. Found the person on the call patronising / talking to me as if I could not understand. Asking me to bring a family member or friend with me is not an option as we all work. Nor will it affect my decision to buy or not to buy.

2. Went for the test, which they said they could not do beacause of a wax build up in one ear, but my hearing less would not have changed in just 6 months!

So, there had been no need for a re-test, just the need to get me back in to see if they could sell me a hearing aid.

3. The hearing aid I felt would best meet my needs was £6,500. My level of hearing loss is not sufficiently high to warrant the cost (as was the case 6 months earlier). They offered me one I did not like for £3k plus. I said I would reflect and at that point their friendly manner soured more than a little. The receptionist was very offhand throughout - possibly because I had asked her not to talk to me like I was stupid in the booking call :). Change your attitude and I'll change mine.

4. Having done some research it turns out that I could get the same aid from multiple high street audiologists for £3k less (M&S, Boots to name two). Their prices are almost double everywhere else on the High Street.

Summary:
This business appears to overcharge shamelessly (and don't tell me you get in lifetime service), as your offer was much the same service as your competitors.

They are not honest in their advice that you need a hearing test - what they mean is that they need you to buy a hearing aid. Not the same thing.

There may be reasons for you wanting to hear from a family member, but there are ways of inviting me to bring someone (not expecting) me to ask someone to come and help me.

I'll save myself the time and money and buy somewhere else.

Good effect staff and service

This is only my second visit to Hidden Hearing but I felt comfortable from the first meeting.The test where very good and explained well.The staff where excellent,im still in the tweeking stages but pleased so far.Price are a lot but will have to see if its worth it but there is a refund policy if not happy.

Francesco in the Grosseto store is simply amazing. First of all is personality is second to none. His professional ability is the best I ever experienced ( I did a lot).

An excellent experience . Audiologist was polite and very thorough. She explained what she was doing and what the tests showed . I would highly recommend her.

Very Professional Service and very friendly.

I was able understand all the information given to me. No pressure of any kind.

Staff and service and accommodating about electric bike!

Lily was excellent

From the wonderful welcome in reception to Shaun & his knowledge, explanations in layman's terms & kind compassionate manner, I always feel confident I have received the best treatment possible. Highly recommend Shaun (Ayr) .

Made at ease when attending, even though they couldn't carry out the procedure on one ear due to infection, was advised on what to do next and then to come back to finish the procedure off free of charge.

I’ve been with them now for about six years and have not been let down with testing, maintenance, advice or delays. So far so good.

Very relaxing atmosphere and pleasant staff.
They took the time to explain what was happening and the results in a language I could understand.

Highly professional and well equipped. The staffs are nice. I will recommend.

The multsuction was new to me . She was efficient , informative and thorough . A job well done and great relief for me ! Thank you
The cut price offer helped too!!

The lady who tested my hearing at Wells health Centre did a superb job and I am looking forward to trying the hearing aids which she has prescribed. Her knowledge was first class she explained why the hearing aids which are attached to you glasses would not work for me. I just hope that the ones she has prescribed fit me well and are not uncomfortable.

A super experience. Thank you

The evident experience of the audiologist and the potential for him to be our future point of contact.