Audika Avis 

Having been a customer for 10 years and having spent circa £10k during that time my last visit in May to the Torquay branch was dreadful. My full hearing check consisted of a 15-20 minute ‘chat’, a cursory 2 minute hearing check; my aids never touched once; followed by 15 minutes of hard sell. This despite being a diamond customer and all that entitles. I wrote to complain and was advised that a ‘full’ hearing check had been undertaken and myaids fully checked and calibrated. This was an out and out lie. I’m afraid I shall be going elsewhere in future.

Excellent service with first class technology and experienced
Would highly recommend this service for hearing loss

Received great service and made to feel very welcome on my recent ear wax removal visit which went really well and made me feel more balanced after suffering from vertigo recently would definitely recommend to anyone who needs their ears clearing.

The premises were very comfortable, being air-conditioned during the current heat wave. The staff were polite, experienced and had recognised me from previous appointments. The test was all geared towards me and my needs. The whole process was aimed at improving my hearing ability and adapting my hearing aids to the best setting for my ears.

Hearing & aids were checked, before updating the aids. It was thorough but seamless. Good service greatly appreciated. Thank you.

Met a lovely, professional,knowledgeable ,
patient and kind ?audiologist who made sure that I understood the hearing test results.

The service is excellent,Ruchi Sharma at Water Lane Wilmslow could not have been more helpful , even visiting me at home when I couldn’t get to see her .You get much more than a pair of hearing aids,it’s all the extra that comes with them that makes a difference.I also like the fact that I can adjust the sound myself.Everyone I have come in contact with has been very helpful, couldn’t ask for more.So pleased I went to Hidden Hearing .Would recommend to everyone.

Emily was brilliant but has sadly left. The new man was late for my appointment and didn't apologise when he arrived. My appointment went ok and he explained everything but i did not feel at ease with him

In a calm and friendly environment, I received a professional hearing test using modern equipment, carried out with absolute professionalism by Alison, the Hearing Aid Audiologist at their Canterbury branch.

Alison explained every part of the procedure with patience, and I felt completely at ease asking my questions. There was no rush, no sales person attitude, and quite importantly, it was free of charge too.

If you are unsure about getting your hearing tested, I can assure you that Mandy's warm and welcoming approach will make you want to call and book an appointment as soon as you can.

Thank you, Hidden Hearing, for such an excellent experience.

Yearly check up arranged home visit excellent ,any spare parts ordered and received quickly,always able to speak to some one ,very helpful

Siobhan goes above and beyond. Excellent client care in Bath.

The guy who interviewed me was excellent though the reception/appointment situation was muddled.

Dan gave a clear presentation of the way the ear works. He explained each bit of the testing process.
Clear and professional. Able to be disinterested yet good at his job of promoting the aids.

My appointment went very well and I was very pleased with the results.

From meeting the young lady in reception to going to the audiologist I was met with friendly faces and a warm welcome.In this day and age that means a lot to a potential customer.Big thankyou to both people who looked after me.

I had my annual hearing check at the Tunbridge Wells branch; as always the staff were attentive, friendly, professional and courteous, fully answering all of my questions. I feel content and reassured that I am in the best hands and would not hesitate to recommend Hidden Hearing to others.

Excellent staff, very professional and informative and both Dawn and Terri are a credit to you

Excellent service and consideration, and attention to detail.

Very helpful

I arrived earlier than my appointmen time but was swiftly shown into have the wax removed. The results of which I was shown on the monitor. I was then given an audio test and my aids adjusted to the required new settings altogether a successful morning.