Aura Retrofit Avis 

Very poor service! The Aura Heating made damages to our property, and they did not accept any responsibilities! Definitely not recommend this service

The work was not finished to a proper standard. The installation was failed by the inspector as the work was shoddy and not finished. The box out front is so loud and all neigbours have complained. The loft installation was only half done and the water pressure is so out the whole house bangs every few mins. So many things it failed on and aura are not interested to fix the problem. We don’t sleep because of the noise. Shame on you aura heating! You failed the inspection and not bothered to fix the problems stayed in the documents by an indepentand surveyor

Don’t go near this company.
Paid £66 for them to visit. 2 representatives quickly and I mean quickly diagnosed the problem related to a switch which needed replacing. Damian came around to fit switch that cost me £97, saying it’s unlikely this switch needs replacing. Sure enough, Damian fits the switch, I still have the problem, then good cop Damian tells me what he thinks is really wrong recommending more expensive parts. A friend of mine who is an engineer tested the switch which was removed from my boiler and the switch was working properly.

Obviously, I didn’t go back to aura gas. What a rip off. Don’t bother .
UPDATE
Aura gas replied and I spoke to Wayne on the 20/12/2024

Whilst Wayne was apologetic and sympathetic he did little else.

I was offered an inspection of my boiler by a specialist.
I agreed to this , I had nothing to loose but to be honest , that’s what I thought I was paying for in the first place.

I made it clear I wanted a refund of the £66 paid to diagnose my fault and also the £97 paid for the switch that didn’t need replacing.

I thought we’d get Christmas over with but that’s the last I’ve heard from aura heating.

In my opinion, they can’t get the basics right. I’ve done the right thing as the customer.
I would not recommend this company. I feel totally ripped off.

I recently had a government grant to have ab air source heat pump and new central heating system fitted. The lads that came were all very polite, professional and mostly cleared everything after themselves. It was much more upheaval than I had anticipated, but that was my fault, for not researching as well as I should have done. All in all I would highly recommend Aura Heating.

Excellent service from start to finish, the two installers, one was Greg Morris unsure of the other were very accommodating and helpful, system working perfectly and all rubbish removed.
Thank you.

After a couple of problems with our 11 year old Boiler, new expansion vessel and pressure relief valve needed.
Boiler repaired and working as it should be, no more hassle with having to top up the pressure on our central heating only for our central heating to dump the system pressure, quite frustrating.
All sorted by Damian and working absolutely fine, thank you

Damian carried out the service and repair of our cold feed pipework, great job carried out in a timely and efficient manner 👍😊

Damian came to fix an issue with our boiler today, he has been previously and he is professional and polite at all times.

Professional boiler fitting service from Louis today
Quick clean and friendly
I would recommend to anyone

I've had poor experiences with this company. Repeatedly changing appointments, and sending a plumber who seemed incompetent, making a number of careless mistakes that I ended up having to put right.

Alan was on time and did a great job servicing out Air Heat Source pump. The price is good and all communications very clear and helpful. Signing up to their care plan as it looks brilliant.

Louis from Aura Heating came to install a new boiler. I can’t rate him high enough, he was friendly, professional, respectful, efficient, knowledgeable, clearly experienced, worked quickly, and reliable. He explained everything clearly, and I found the communication from Louis and Aura Heating was First Class. I had text messages to say when they were coming, and I could track them, and on both days Louis was on time, if not a few minutes early, but he waited respectfully outside in his van so he wasn’t too early. The boiler couldn’t quite be finished on the first day, but Louis reassured me that it would be sorted very quickly, and sure enough Louis returned with Greg at 8am on the dot the next morning to finish the job, so me and my children weren’t left without heating and hot water. I can honestly say that Louis and Greg were both exceptional and skilled; they both knew exactly what they were doing, and worked with precision, care, respect, efficiency and experience. The job was so neat, and I am thrilled. They really cared about the job they were doing, and they cared that we had a working boiler. Louis tidied up after himself, and the rubbish was left neatly outside my house, and Louis said that this would be collected in a couple of days, and sure enough, it was. Me and my two young children had not had heating or hot water for 11 months. To have a new boiler now installed so wonderfully is incredible. I can’t really put into words how grateful I am to Louis, Greg and Aura Heating. Thank you, thank you, thank you.

This company has helped me out on numerous occasions and today was no exception. A job out of area from a loyal customer that moved came up, we simply couldn’t get there. Has no hesitations asking Aura to help as I know how good they are and they didn’t disappoint!!! I messaged late last night with my S.O.S and they’re out the same day to sort it!!! If you’re in PO, GU and need anything Heating or Plumbing related. Look no further

Service conducted well and speedily. Damian was friendly and knowledgeable, fixed a jammed valve, released a stiff bleeding point and also had a remedy to control limescale buildup in the system. I highly recommend Aura Heating.

Damian was on time, friendly and polite. Carried out our boiler service efficiently, explaining what he was doing. Good to know all is safe and operating well for the winter. Great job.

Damian the Engineer came to do our boiler service today. Very professional and friendly service. Thank you very much

Damien provided a professional boiler service on his visit today. He was polite, friendly, respectful of my property and explained the results of the testing. I also appreciated the text to say he was on his way.

Easy to contact customer service to request appointment changes, or for any queries. The service Engineer (Stuart) was polite, professional and did an excellent job. He talked me through summary of what he did during the visit. He also left the electrical cupboard, where the boiler is, very clean.

Mannie was on time , polite and efficient .