Web site was good. Price was good. Delivery was good. 2 sets of windscreen wipers bought. Suppled were different sizes to those stated on web site and order and on original cars. They only just fit... Voir plus
L'entreprise a répondu
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Required spare part for my car. Aurus was the only place I could locate it and buy it. Placing the order was simple on their secure website and so was payment, as it confirmed payment quickly. Recei... Voir plus
L'entreprise a répondu
Returned a key that didn’t function as hoped. No problems from order to refund.
AURUS WAS excellent appy with the package and packed well, Arramax delivery was my only issue in my area. Eventually got package. Other than that great company. Thanku 👍👍👍👍👍😁
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pièces détachées automobiles
- Accessoires pour voitures
- Fabricant de pièces automobiles
- Magasin d'accessoires automobiles
- Marché de pièces automobiles
- Ventes d'accessoires automobiles
Écrit par l'entreprise
AURUS Australia is your trusted online auto parts store, offering high-quality car parts and wiper blades with fast and free delivery across Australia. Our Sydney-based warehouse ensures quick order processing and nationwide shipping. We specialize in OEM and aftermarket auto parts, providing a perfect fit for your vehicle. Whether you're looking for wiper blades, sensors, car keys, or electric or engine components, we offer a wide range of products at competitive prices. Our easy-to-use online store makes finding and ordering the right car parts simple and hassle-free. With secure payments, reliable customer support, and speedy dispatch, we guarantee a smooth shopping experience. No matter where you are in Australia, we deliver fast so you can get your car back on the road.
Coordonnées de contact
169 Port Hacking Rd, 2228, Miranda, Australie
- ace@aurus.com.au
- aurus.com.au
4,7
Excellent
203 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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They do not fit factory Holden vl…
They do not fit factory Holden vl commodore wiper arms as they are a pin clip style arm
5 janvier 2025
Réponse de AURUS Australia
Dear Christopher,
Thank you for sharing your feedback. We’re sorry to hear that the wipers did not fit your Holden VL Commodore.
As part of our commitment to excellent service, we’re happy to assist with an exchange if the product doesn’t meet our description. If you have received an item that does not match the description, we will gladly replace it in accordance with our customer service policy. Simply contact us, and we’ll quickly address any issues or provide replacements.
We also acknowledge that there may have been an issue with the adapters provided, and we are ready to send you the correct ones to resolve this.
To proceed, please contact us with your order number and a few photos to verify the issue. We’ll ensure this is resolved for you quickly and without hassle.
Additionally, we always include detailed information about the mounting type in our product descriptions to help our customers select the correct wipers.
Please don’t hesitate to reach out so we can address this matter as soon as possible. Your satisfaction is our priority, and we hope we can turn this experience around and leave you with a positive impression of our company.
Best regards,
AURUS Australia
The part was exactly what I needed and…
The part was exactly what I needed and it arrived very quickly.
Thankyou
15 décembre 2024
Réponse de AURUS Australia
Dear Dianne,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia
Fake/dodgy parts!
Bought a knock sensor suit a FZJ80R, after replacing it with this so called oem replacement part, my check engine light came back on for code 52 aka knock sensor fault, swapped it out for a geniune toyota sensor and no issues. Buying from here was a waste of time and money and the description was not as advertised as it did not do what it said it would.
I still have not received an email back from support to issue a return and/or refund.
12 décembre 2024
Réponse de AURUS Australia
Dear JACOB ,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the part you received. The sensor you purchased, priced at $21.90, is a cost-effective aftermarket alternative designed to suit a variety of vehicles. While it is manufactured to meet compatibility standards, we understand it may not always match the exact performance or specifications of a genuine Toyota part, which is typically priced significantly higher.
We regret the delay in responding to your concerns. If you did not receive a response within 24 hours, it’s possible that your email was filtered into spam or missed due to an increased volume of inquiries. Please send us a follow-up email at ace@aurus.com.au, and we will ensure your issue is addressed promptly. Your satisfaction is important to us, and we are committed to resolving this matter.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
AURUS Australia
Customer Support Team
fast service ,good price ...
3 décembre 2024
Réponse de AURUS Australia
Dear Terry,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia
Réponse de AURUS Australia
Hi Erika,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're happy with the quality of the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Best regards,
AURUS Australia
Réponse de AURUS Australia
Dear James,
Thank you for your kind words! We’re thrilled to hear that you were pleased with our service and quick delivery. It means a lot to us. If there’s anything else you need, feel free to reach out—we’re always happy to help.
Best regards,
AURUS Australia
Réponse de AURUS Australia
Dear Darren,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Very good condition
6 décembre 2024
Réponse de AURUS Australia
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Great communication
Great communication. Answered all my questions and sorted a payment problem. Great product. Went straight into the car no dramas. Worked perfectly. 👍😎
3 décembre 2024
Réponse de AURUS Australia
Dear Bret,
Thank you so much for the wonderful feedback! We’re thrilled to hear that our communication and assistance with the payment issue met your expectations. It’s great to know the product fit seamlessly and worked perfectly in your car. If you need anything else in the future, don’t hesitate to reach out—we’re always here to help.
Best regards, AURUS Australia
Prompt delivery well packaged but still…
Prompt delivery well packaged but still waiting for my mechanic to fit it
3 décembre 2024
Réponse de AURUS Australia
Dear John,
Thank you for taking the time to share your feedback! We’re glad to hear the delivery was prompt and your item arrived well-packaged. If you have any questions once your mechanic installs it, feel free to reach out. We’re here to help and appreciate your business.
Best regards,
AURUS Australia
Affordable, quality, quick and hassle free
Great communications and quick easy transaction. Items arrived as described, excellent quality and at a great price. Would not hesitate to recommend to anyone.
1 décembre 2024
Réponse de AURUS Australia
Dear Matt King,
Thank you for your fantastic feedback! We’re thrilled to hear that you were pleased with our communication, the quality of the items, and the value you received. Your recommendation truly means a lot to us, and we look forward to serving you again in the future.
Best regards,
AURUS Australia Team
Was delivered promptly
Was delivered promptly
And product was perfect
I am very happy
11 novembre 2024
Réponse de AURUS Australia
Thank you for your kind words! We're thrilled to hear that your order was delivered promptly and that you're happy with the product. Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out. 😊
ordering was easy and parts delivered…
ordering was easy and parts delivered quickly. very smooth
7 novembre 2024
Réponse de AURUS Australia
Thank you for your kind review, Peter!
We're thrilled to hear that your ordering experience was smooth and that the parts arrived quickly. If you ever need assistance or have more orders in the future, we're here to help.
Best regards,
AURUS Australia Team
The parcel had a incorrect address that…
The parcel had a incorrect address that does not exist in the street. I had to chase it up a the local Post Office and found that it had been marked to return to sender.
7 novembre 2024
Réponse de AURUS Australia
Dear Brian,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your delivery.
Please note that the parcel was sent to the exact address you provided during checkout. Additionally, we emailed you the shipping label with the destination address for your reference.
Unfortunately, once the parcel is in transit, delivery is managed by Australia Post, and it seems an error occurred during handling.
We have also contacted you to confirm your address to help resolve the issue with the delivery. It is very important for us to resolve this problem, and we appreciate your patience.
If you have any further concerns or need assistance, please don’t hesitate to contact us. Your satisfaction is essential to us, and we’re here to help.
Kind regards,
AURUS Australia
They gave me the right part and the…
They gave me the right part and the delivery was on time and in the right letterbox
6 novembre 2024
Réponse de AURUS Australia
Dear Paul,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
I could not fault the ease and prompt…
I could not fault the ease and prompt service and delivery…however…whilst it is the correct part is not the correct dimensions and required some additional modification to secure.
30 octobre 2024
Réponse de AURUS Australia
Dear Steve,
Thank you for your feedback! We’re glad to hear you were satisfied with our service and delivery. We apologise for any inconvenience caused by the part not being the exact dimensions. Your comment is valuable, and we’ll review this to ensure better accuracy in the future. If you need further assistance, please don’t hesitate to reach out!
Best regards,
AURUS Australia Team
Réponse de AURUS Australia
Dear William,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Réponse de AURUS Australia
Dear Keith,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Réponse de AURUS Australia
Dear Paul,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Item was on time and good value
Item was on time and good value. Courier did not follow special instructions but that is beyond your control. Will definitely consider your company again.
13 octobre 2024
Réponse de AURUS Australia
Dear John,
Thank you for your positive feedback! We're glad you were satisfied with the item and found it to be of good value. We apologise for the issue with the courier not following the special instructions. We will pass your feedback on to Aramex Australia to ensure they pay attention to this in the future.
We look forward to serving you again!
Best regards,
AURUS Australia
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