Web site was good. Price was good. Delivery was good. 2 sets of windscreen wipers bought. Suppled were different sizes to those stated on web site and order and on original cars. They only just fit... Voir plus
L'entreprise a répondu
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Required spare part for my car. Aurus was the only place I could locate it and buy it. Placing the order was simple on their secure website and so was payment, as it confirmed payment quickly. Recei... Voir plus
L'entreprise a répondu
Returned a key that didn’t function as hoped. No problems from order to refund.
AURUS WAS excellent appy with the package and packed well, Arramax delivery was my only issue in my area. Eventually got package. Other than that great company. Thanku 👍👍👍👍👍😁
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pièces détachées automobiles
- Accessoires pour voitures
- Fabricant de pièces automobiles
- Magasin d'accessoires automobiles
- Marché de pièces automobiles
- Ventes d'accessoires automobiles
Écrit par l'entreprise
AURUS Australia is your trusted online auto parts store, offering high-quality car parts and wiper blades with fast and free delivery across Australia. Our Sydney-based warehouse ensures quick order processing and nationwide shipping. We specialize in OEM and aftermarket auto parts, providing a perfect fit for your vehicle. Whether you're looking for wiper blades, sensors, car keys, or electric or engine components, we offer a wide range of products at competitive prices. Our easy-to-use online store makes finding and ordering the right car parts simple and hassle-free. With secure payments, reliable customer support, and speedy dispatch, we guarantee a smooth shopping experience. No matter where you are in Australia, we deliver fast so you can get your car back on the road.
Coordonnées de contact
169 Port Hacking Rd, 2228, Miranda, Australie
- ace@aurus.com.au
- aurus.com.au
4,7
Excellent
203 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Your product arrived very late and I…
Your product arrived very late and I paid for express post!!!!!!! 😡 Im very upset and frustrated and may take it further!, dont expect any more purchases from me as you conned me to purchase by lieing about your shorter delivery time!
4 octobre 2024
Réponse de AURUS Australia
Dear Trevor,
We’re truly sorry to hear about the delay you experienced with your order. To clarify, your order was dispatched via Australia Post Express the very next day after you placed it, using the shipping method you selected. Unfortunately, once the parcel has been handed over to the postal service, we can assist with tracking the order and contacting Australia Post for additional information. However, speeding up the delivery process is beyond our company’s control.
However, we understand how frustrating this can be, and we will certainly forward your complaint to Australia Post to ensure they are aware of the issue. Your satisfaction is important to us, and we strive to provide the best service possible. We hope that despite this experience, you might reconsider your stance and give us another chance in the future.
If there’s anything else we can do to help resolve the matter, please don’t hesitate to reach out.
Warm regards,
AURUS Australia
Réponse de AURUS Australia
Dear Irene,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Réponse de AURUS Australia
Dear Wendy,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Fast service
Fast service, and competitive pricing. I will be a returning customer. Thanks..
19 septembre 2024
Réponse de AURUS Australia
Dear David,
Thank you for your fantastic feedback! We’re glad you’re pleased with our service and pricing. We look forward to serving you again in the future.
Best regards,
AURUS Australia - Auto Parts Online Store
Transaction was smooth and painless
Transaction was smooth and painless.
The items were posted quickly, got it within a week.
17 septembre 2024
Réponse de AURUS Australia
Dear George
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
I received the wrong part for my car g
I received the wrong part for my car, which is fine, stuff happens. The problem is that I have emailed you about it and heard nothing back, but I've got 2 emails wanting a review of the service but nothing in regards to the part I'd like return.
11 septembre 2024
Réponse de AURUS Australia
Dear Simon,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by receiving the wrong part. We completely understand your frustration, and we are sorry for any delays in responding to your emails.
It’s possible that your email might have been missed or didn't reach us due to a system issue, or perhaps the email address used in the order differs from the one you sent the message from. We take full responsibility for this, and we truly regret any inconvenience this has caused.
We will forward your concern to our customer support department as a priority so they can reach out to you as soon as possible to resolve the issue, whether through a replacement or refund.
Once again, we appreciate your patience, and we aim to have this resolved promptly.
Best regards,
AURUS Australia
Delivered within said time
11 septembre 2024
Réponse de AURUS Australia
Dear Giulian,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Great service!!!! Fast delivery
Quick delivery and product as describe and corrected our fault, thank you 😊
17 septembre 2024
Réponse de AURUS Australia
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Good product
8 septembre 2024
Réponse de AURUS Australia
Dear Travis,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Réponse de AURUS Australia
Dear Dmitry,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Wrong part turned up
29 août 2024
Réponse de AURUS Australia
Dear Dean,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
It seems that the wrong part was delivered, and we understand how frustrating that must be. Please reach out to us with your order details and the part you received, and we will promptly assist in arranging the correct replacement or providing further options.
We appreciate your patience and look forward to resolving this issue for you.
Best regards,
AURUS Australia
Customer Support Team
Delivery driver didn't make good…
AURUS WAS excellent appy with the package and packed well, Arramax delivery was my only issue in my area. Eventually got package. Other than that great company. Thanku 👍👍👍👍👍😁
25 août 2024
Réponse de AURUS Australia
Dear Andrew De Jong,
Thank you for sharing your feedback about the delivery service. We sincerely apologize for any inconvenience you encountered with the delivery of your order.
We understand how frustrating this situation must have been. In future cases like this, please feel free to contact us directly so we can assist in resolving delivery issues promptly by coordinating with the courier service.
While we strive to ensure a smooth delivery process, we unfortunately do not control the specific delivery points or practices of the courier service. This aspect is outside of our direct business operations, and your concerns seem more related to the delivery company itself. However, we will communicate your feedback to the courier to help improve their services.
We truly value your understanding and hope this experience does not negatively impact your overall impression of our store and service.
Best regards,
AURUS Australia
Customer Support Team
Second time purchaser
Second time purchaser, different car. Product works, good price, super-fast shipping.
13 août 2024
Réponse de AURUS Australia
Dear Marten,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Réponse de AURUS Australia
Dear Bryan,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Réponse de AURUS Australia
Dear Stephen,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
The part was the right part
The part was the right part. It only took a couple of days to arrive. Including postage, it cost a lot less than buying at Repco etc.
28 juillet 2024
Réponse de AURUS Australia
Dear Richard,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Réponse de AURUS Australia
Dear Paco,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
5 star customer service
Olga’s customer service was so incredibly efficient and helpful. She went above and beyond.
24 juillet 2024
Réponse de AURUS Australia
Dear Donna,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Helpfull when not deliverd
10 juillet 2024
Réponse de AURUS Australia
Dear Garry,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Arrived on time and what I had ordered
5 juillet 2024
Réponse de AURUS Australia
Dear Rob,
Thank you for your positive feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
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