This has been the worst online shopping experience I've ever had. Delivery took a long time, coming from Australia. When the package finally arrived, the track toys were nothing like what was adverti... Voir plus
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Its not an AUSTRALIAN company as suggested in the marketing.... my granddaughter went without her birthday present and they still have NOT arrived. Why can a Chinese company dishonestly mislead Austr... Voir plus
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Absolute rubbish products smaller than advertised on their web site very misleading and deceptive, not Australian at all from China arrived boxes crushed and took over 4 weeks to get here . Don’t purc... Voir plus
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I ordered a casting kit at the beginning of july that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of August . I get that things happen, but I have reached... Voir plus
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1,1
Mauvais
299 avis
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Scam website beware !!
If I could give this company minus stars I would. Terrible/non existent customer service, slow delivery and the product quality is shocking. Didn't even gift this to my son for his birthday as it didnt arrive on time and the quality is poor. Scam website beware !
30 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Jessica,
Thank you for taking the time to share your experience. We are very sorry to hear that your order did not arrive in time for your son's birthday and that the product did not meet your expectations.
We understand how disappointing this must have been, especially for such an important occasion. We also regret that you felt let down by the level of communication and service you received throughout the process.
Customer feedback is taken seriously, and we're sorry that your experience has resulted in such a negative impression of our business. We appreciate you bringing these concerns to our attention and will use your feedback to help improve our products and customer experience moving forward.
Thank you for sharing your honest review.
Kind regards
Bad experience..
Please do not order from this company.
It’s been a month since I ordered & still have not received it
Australian kids they call themselves, don’t be fooled.
This company is from China….
Amazon has the same thing , which I realised later.
Disappointing & they are a total rip off…
Don’t want to rate them at all.
One star is generous.
28 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Karen,
We’re sorry to hear about your experience and understand your frustration regarding the delay with your order. We also regret that our communication and overall service did not meet your expectations.
We appreciate you taking the time to share your feedback, as it helps us identify where we need to improve. Your concerns about delivery time and product expectations have been taken seriously, and we are reviewing this internally to provide a better experience for our customers moving forward.
Thank you again for your honest feedback.
Kind regards
NOT AUSTRALIAN MADE…ZERO STARS
DO NOT BUY FROM THIS BUSINESS…
I wish I had of read all these reviews before ordering, but when I saw the name Australian Kids you think the toys are made in Australia but they are NOT it’s coming from China.
I placed my order on the 12th of May for Wooden Baby Gift Set.
Then I realised the it wasn’t an Australian business.
I sent an email on the 13th & 22nd of May to have my order cancelled…NO REPLY.
I still haven’t received my order and still no reply and it’s 26th of May.
I have noticed when they do answer on here, it’s a recorded message AI.
It is not good enough.
11 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Deb,
We’re sorry to hear about your experience and understand your disappointment and frustration. We acknowledge your concerns regarding the product origin, the delay in receiving your order, and the lack of response to your cancellation requests.
We understand how important clear communication and timely support are, and we regret that this was not your experience with us. Your feedback regarding our customer service and response process has been noted and will be reviewed internally so we can improve moving forward.
Thank you for taking the time to share your honest feedback.
Kind regards
English instructions please?
I ordered a tanker, helicopter, and boat. All arrived in good working order, but the instructions were not in English.
Since the website is Australian Kids, I expected the instructions would be English by default.
My children are very disappointed.
25 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Teneia,
Thank you for your feedback. We’re pleased to hear that your items arrived safely and in good working order, but we’re sorry to learn that the instructions were not provided in English as expected.
We understand how disappointing this would be, especially for your children, and we appreciate you bringing this to our attention. Clear and accessible instructions are important, and your feedback will help us improve the experience for future customers.
Thank you again for sharing your experience with us.
Kind regards
Zero stars!
Wish I had seen the reviews of this company before I made my purchase. Would give this company ZERO stars if I could! Purchased 3 of the wooden building sets. All of the instructions are in Chinese. This company is falsely advertising they are Australian when in fact everything comes from China!
25 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Shona,
We’re sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the instruction manuals and appreciate your feedback about the language provided with the products.
We also acknowledge your concerns about our branding and product sourcing. We understand the importance of transparency and clear communication, and we regret that this caused disappointment.
Thank you for taking the time to share your feedback. Your comments will be reviewed internally as we work to improve our customer experience.
Kind regards
Still waiting for item to arrive.
Still waiting for item to arrive.
No correspondence and now nothing showing up in shop orders
Tried phone number and doesn’t even go through to anything just disconnects
DO NOT BUY FROM THESE PEOPLE
22 mai 2026
Avis spontané
Réponse de Australian Kids
Hey,
We’re sorry to hear about your experience and understand how frustrating it must be to be waiting for your order without clear communication or tracking updates.
We also regret the difficulties you experienced when trying to contact support. This is not the level of service we aim to provide, and we appreciate you bringing these issues to our attention.
Thank you for taking the time to share your feedback. Your comments will be reviewed internally as we work to improve our communication and customer support processes.
Kind regards
Don’t waste your money.
The car catapult racing toy was for a present but I’d be too embarrassed to give it to anyone due to the box being crushed and bent. The toys look cheap and nasty and very light weight. A total waste of money.
19 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Julie,
We’re sorry to hear that the product and packaging did not meet your expectations, especially as the item was intended to be a gift. We understand how disappointing it would be to receive a package in poor condition and feel dissatisfied with the quality of the product.
Your feedback regarding the packaging and overall presentation has been noted and will be reviewed internally as we work to improve our products and customer experience.
Thank you for taking the time to share your honest feedback.
Kind regards
Thieves
If I could rate minus 5 I would have.Take your money,never reply on emails and assume no delivery.It is theft.
18 mai 2026
Avis spontané
Réponse de Australian Kids
Hello,
We’re sorry to hear about your experience and understand your frustration regarding the lack of communication and concerns about your order delivery.
We acknowledge that not receiving timely responses can be extremely disappointing, and we regret that our service did not meet your expectations. Your feedback has been taken seriously and will be reviewed internally as we work to improve our customer support and communication processes.
Thank you for taking the time to share your feedback.
Kind regards
Cannot reach them and my delivery…
Cannot reach them and my delivery hasn’t come
I have emailed multiple times and the mobile service doesn’t work!
Don’t bother ordering from them.
I wish I read the reviews - this is the worst. I want a refund for the goods that were never received
20 mai 2026
Avis spontané
Réponse de Australian Kids
Hey Vaishnavi,
We’re sorry to hear about your experience and understand your frustration regarding the lack of communication and the delay in receiving your order.
We regret that you were unable to reach our support team and that your experience has left you feeling disappointed. We understand the importance of reliable customer service and clear communication, and we acknowledge that we did not meet your expectations in this case.
Thank you for taking the time to share your feedback. Your concerns have been noted and will be reviewed internally as we work to improve our service experience.
Kind regards
I recived hoods 2 illuminous led…
I recived hoods 2 illuminous led drawing boards.. one works and one doesn’t.. I have send two emails and no reply ..I would like to send back but no Australian address or get a refund . So sadly no communication leaves one grandchild very unhappy
12 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Wendy,
We’re sorry to hear that one of the LED drawing boards was not working and that you have not received a response to your emails. We understand how disappointing this must be, especially when the item was intended for your grandchildren.
We also regret the frustration caused by the lack of communication and the difficulty in resolving the issue. This is not the experience we want our customers to have, and your feedback has been noted and will be reviewed internally as we work to improve our support process.
Thank you for taking the time to share your experience with us.
Kind regards
NOT AUSTRALIAN
NOT AUSTRALIAN - DROP SHIP. Wow. I wish I read the reviews. I haven’t even received my item yet but it’s been a long wait so I looked at the reviews. Why call your business Australian kids when your a Chinese business ran from China. What a g up. I assume these will never arrive now and the money is now gone based on other reviews. This is what happens when you late night purchase as a tired mum haha. Well played China
20 mai 2026
Avis spontané
Réponse de Australian Kids
Hey Pj,
We’re sorry to hear about your experience and understand your concerns regarding the delivery timeframe and your expectations about our business and products.
We regret that the experience has caused frustration and disappointment, especially after placing an order with certain expectations in mind. We also understand how concerning it can feel when there are delays and limited communication.
Thank you for taking the time to share your feedback. Your comments regarding transparency, communication, and customer experience have been noted and will be reviewed internally as we work to improve our service.
Kind regards
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
They are very deceptive on what they advertise to what you get. I'm in the process of dealing with an Australian commercial television station to investigate and hopefully expose this company for wrongful advertising and a host of other things they are doing to rip Australians off. Look at their review scores - I have never seen a company with that many negitive scores
28 avril 2026
Avis spontané
Réponse de Australian Kids
Hello Gary,
We’re sorry to hear that you feel this way and understand your concerns regarding your experience and our advertising.
We take all customer feedback seriously, including concerns about product expectations and communication. We regret that your experience has led to disappointment and frustration.
Your comments have been noted and will be reviewed internally as part of our ongoing efforts to improve transparency, customer service, and overall experience.
Thank you for taking the time to share your feedback.
Kind regards
This company is not based in Australia…
This company is not based in Australia at all. I ordered glitter dumplings for my daughter, when they arrived it was very obvious they were second hand. The print was missing on the faces, one was noticeably smaller than the others and one was leaking. They were covered in lint and not sealed. The refund process is not easy and I still haven't received a full refund. The customer service sounds AI generated and isn't helpful at all. The items were shipped from China. Avoid this website at all costs.
13 avril 2026
Avis spontané
Réponse de Australian Kids
Hello Makayla,
We’re sorry to hear about your experience and understand your disappointment with the condition of the items you received, as well as the issues you’ve encountered with the refund process.
We also regret that our communication and support have not met your expectations. We take feedback regarding product quality, fulfilment, and customer service seriously, and your comments have been noted for internal review as we work to improve these areas.
Thank you for taking the time to share your feedback.
Kind regards
clock for teaching time
I purchased the clock for teaching the time. The clock, dice and cards looked nothing like the items advertised.
16 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Cathie,
We’re sorry to hear that the items you received did not match your expectations or what was shown at the time of purchase.
We understand how disappointing it can be when a product differs from what was advertised, especially when it is intended for learning or educational use. Your feedback regarding product accuracy and presentation has been noted and will be reviewed internally as we work to improve our product listings and customer experience.
Thank you for taking the time to share your feedback.
Kind regards
The item received was not as advertised…
The item received was not as advertised
The advertised item shows a bucket and kit to fit 2 full adult hands in with room to spare. What arrived was a bucket and kit that you could not fit one adult hand in.
It is a scam
7 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Rodney,
We’re sorry to hear that the item you received did not match your expectations and understand your frustration regarding the size difference compared to what was advertised.
We take concerns about product accuracy very seriously and regret that this experience has left you disappointed. Your feedback has been noted and will be reviewed internally as we work to ensure our product descriptions and listings are as clear and accurate as possible.
Thank you for taking the time to share your feedback.
Kind regards
Very poor quality compared to…the advertised goods
Very poor quality compared to advertised photo. Not an Australian business at all - Chinese print on cards means nothing to kids here.
14 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Marnee,
Thank you for your feedback. We’re sorry to hear the product did not meet your expectations and that the printed content was not suitable for your needs. We understand your disappointment regarding the difference between the advertised images and the item you received.
Your comments have been noted and will be shared with our team as we continue working to improve our product descriptions and overall quality.
Kind regards
Hand mould
Ordered the hand mould, wasn’t supplied enough clay to fill the impression - ended up with barely half the volume required. Upon reading the reviews I am not the only one.
Don’t buy - nothing like the ad and company is not local to Aus. Called number and it doesn’t ring, emailed and had no response.
11 mai 2026
Avis spontané
Réponse de Australian Kids
Hey TM,
We’re sorry to hear about your experience and understand your frustration. The hand mould kit should include enough material to complete the impression properly, so we regret that this was not the case with your order. We also apologise for the difficulty you experienced when trying to contact support and understand how disappointing that would have been.
We appreciate you taking the time to share your feedback, and your comments regarding the product quality, advertising expectations, and communication have been noted and will be reviewed internally as we work to improve both our products and customer experience.
Kind regards
DO NOT BUY!
DO NOT BUY!! This is so tiny one hand doesn’t even fit in the bucket. Total rip off
9 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Laura,
We’re sorry to hear the size did not meet your expectations. We understand how disappointing it can be when a product appears smaller than anticipated. Your feedback is important to us, and we’ll make sure it’s shared with our team to help improve product descriptions and customer experience moving forward.
Thank you for taking the time to leave a review.
Kind regards
Still Awaiting Refund
Cancelled order in the timeframe as specified on the website but still haven’t received confirmation of a refund after 9 days. Now having to dispute the transaction with support from my bank. DON'T DO BUSINESS WITH THIS COMPANY!!
Re the response by Australian Kids below... they have no intention of following up my issue as I still have had no communication from their supposed office/support or Refund team since they said they were escalating my case on the 03 MAY.
I REPEAT DO NOT BUY from this online international company based in Hong Kong which has nothing to do with providing quality manufactured goods, supply or service etc. If you don't believe me... look at their Facebook responses... nearly 100% are angry emojis or call the mobile contact number on the website of which I'd be surprised if anyone answers.
Australian-Kids.com.au is soley to trick you out of your hard earned $$s with vague refund and returns policies disguised as legitimate business practice.
At best you will receive vague, non-committal poor quality service and communication that appears likely written by AI and a headache for realising you were vulnerable and you were taken advantage of.
27 avril 2026
Avis spontané
Réponse de Australian Kids
Hello Lisa,
We’re sorry to hear about your experience and understand how frustrating this situation must be. Order cancellations and refund processing should be handled clearly and promptly, and we regret that this has not been your experience so far.
Please know that we take concerns like this seriously, and we’d appreciate the opportunity to review what happened and provide an update regarding your cancellation and refund status. Our team is committed to resolving issues fairly and improving communication throughout the process.
Thank you for bringing this to our attention.
Kind regards
Company looks to be an Aussie company
Company looks to be an Aussie company - but address is based overseas? Product was shipped from China - not Australia - no store logo or anything. I don’t believe this is an Aussie company at all.
The product was fine but I thought I was shopping an Australian product not Temu or Shein
5 mai 2026
Avis spontané
Réponse de Australian Kids
Hello Jen,
We appreciate you sharing your feedback and understand your concerns regarding our operations and shipping process.
We understand that this may not have matched your expectations, especially regarding branding and shipping origin, and we recognise the importance of being transparent about this. Your feedback is valuable and will be shared with our team as we continue working to improve the customer experience and communication around our fulfilment process.
Thank you again for taking the time to leave a review.
Kind regards
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