Autoassistgroup Avis 411

Declan, the engineer who came out to clean my DPF kept me totally in the loop, explaining everything he was doing and how some of the fault codes generated and viewed on his diagnostic tablet were only there because of an issue with my coolant pump causing the DPF fault. Declan showed me all the readings indicated on his diagnostic tablet before the clean and told me what they should be after the cleaning. Once the clean was complete the readings were all at the level he said. He was courteous and well mannered throughout.

Simple to use an so far cured the dpf full, Craig was very polite a professional would've been 5* but they messed my online booking up but got me in the next day. Pleased so far an fingers crossed , my fault gotcha new job a mile from home 3 months ago an hadn't taken the car on a run for 3 weeks now it will go once a week defo

Got a quote and call out to where I was within a day and sorted out DPF very quick straight forward by Craig cheers bro 👌

My car needed a DPF clean. The technician who attended the car was Ross. He was very thorough and kept me informed of the process involved.
The work was completed in good time with a successful outcome.
Dave Tull

Had my car booked in for full dpf clean as well as a full service. Called then to ask if they could do a full rather than interim service. The man was very helpful and emailed me over the quote to do it all as it’s not shown on their website. It was originally booked for a Saturday. They called me on the Friday to apologise profusely because the man was really unwell with a cold/flu that has been going around the past couple of weeks. He asked if I could possibly do the Monday instead, or if not would I be willing to do Sunday as they had another man happy to work the Sunday so everyone booked in the Saturday would get the work done. Craig showed up on the Sunday afternoon and was fabulous. He explained the process for me, told me about any fault codes and cracked on with the job in had while I made him a much deserved cuppa!
Car was completed in a couple of hours, I’m yet to drive it but am expecting a little smoke when it starts and warms but hopefully that’ll be it. Will do an update if any issues but I don’t anticipate any. Thanks Craig for sacrificing your Sunday afternoon to do my car, hugely appreciate it.

Craig was reassuring and professional gave great advice and most importantly fixed the problem will definitely be using them again
Many Thanks

I found this company online and looking at the reviews decided to give them a go. Booked an appointment. Had a phone call from the engineer to explain he was running slightly late. ( which i thought was a nice touch). When he arrived he went through the process doing a thorough clean once completed he found that the additive pump was not working and although did try and and sort it. It was to no avail. I am now waiting for a quote from them. Engineer was very thorough. He knew his stuff explained the process thoroughly in layman's terms not jargon.

The team were very clear and concise with how they dealt with me from start to finish.
The engineer that came out really knew his stuff and instead of pushing me for work that I didn’t need, explained to me that it was a much simpler and cheaper issue to fix. The car now runs fine again, very great full

The person who came was ok he did the dpf checks they deleted and blocked all the faults like a result the problem continues they came again and again they done the same thing,I won’t recommend them and honestly they just took my money without providing the right services!

Regards

I am so impressed with Auto Assist!! I had weeks of diagnostic checks and various sensors being replaced, as this was what I was told was the reason my car was going into limp mode. I spent almost £1000.00 and was still having the same issue. The last diagnostic test stated my DPF filter was 80% full plus the EGR sensor may need to be replaced (not another sensor I thought!). I was told only a garage could do a DPF Regeneration. I found Auto Assist online, who reassured me this was their speciality. They done an amazing job and an amazing technician named Craig even noticed the issue immediately, a split boost pipe!! All that money I spent and the stress I went through and it all came down to a pipe!! Unfortunately too many mechanics rely solely on diagnostics and not curiosity. Thank you to all at Auto Assist. They all showed empathy to an extremely stressed out female. They explained everything to me and due to the report they sent I have now been reimbursed some of the money I spent for having sensors replaced that I didn't need. Definitely will use Auto Assist again (hopefully I won't need to) and would definitely recommend. Big big thanks Michelle 😊

Had a DPF light and limp mode, I rang up to enquire about the premium clean. I was told there was a £150 call out and diagnostic fee and the clean would be an extra £279 but the clean would only be done if there were no other issues present. They came out and did the clean and the fault cleared for a day. Rang the aftercare department and a re visit was booked. They came out and recommend a new pressure sensor or new dpf. I have since learned from the main dealer that the dpf was beyond repair and needed replacing. Absolutely no communication from their end once they have your money. Company seems to be a massive con and waste of money

Absolute waste of my money DPF still clogged I don't recommend this type of clean plus it was the premium clean I took don't waste your money

Craig the DPF Specialist came round on a Saturday morning and sorted out my car quickly and efficiently. He was friendly and professional and explained everything clearly. Will definitely be using Auto Assist again.

Declan came and gave me a trade DPF clean. He was professional and very informative throughout the process. I would highly recommend him to anyone. Great service

Excellent service, explanation of the issue and all alternatives to resolve.

Craig was very professional, knowledgeable and helpful, he also rang to advise his arrival time etc, would absolutely recommend.

I found them on the Internet. From first point of contact to there arrival it was a smooth process. They were quick, efficient and totally transparent. Keeping me updated at all times. Very friendly staff on the phone and vehicle technicians were friendly and approachable. I am so pleased with the service. This has been a really positive experience. I will most certainly call on them if I have any further issues with my car in the future and cannot recommend them enough. Thank you

Phoned Auto Assist Group this morning they came out this afternoon and have fixed my exhaust filter fuel problem that another garage couldn’t .
They were courteous and gave me some excellent and useful information that I didn’t know before.
Excellent company would definitely recommend them 10/10

I have used these guys 3 times. Each time, I had a great experience (misus the cost). My 3rd experience was back in May, when my DPF went. I got the extended 4 month warranty and they came to perform the regen and also, recommended an oil change, stating "it would not go again, or at least for a few years". Within 3 months, I encountered the same issue, where the DPF was full again.

I called, was told that the warranty would be honoured if I do the aftercare team's requirements. Essentially, get all the advisories remedied. I did at another great cost. Sent all the proof, and still waiting for them to honour the warranty, which I get the feeling they will weasel their way out of it somehow.

Its clear cut. I gave them close to £600, spending another £500 on remedies and getting no where. So it feels the last 2 times were a fluke (i.e. no immediate issues, no problem).

I will say, They come across as friendly, but action is needed, as I am 3 weeks without a vehicle, and have kids, work and more.

Edit 1 (Changing from 2 - 1 stars): Still on-going, and am in the process of giving a formal complaint, and am going to reach out to the Automotive dispute resolution body (Motor Ombudsman), to seek advice and look at the legal ramifications if this continues, as well as recovery of cost, as I will have to go to another party to help me.

Edit 2: Changing from 1 - 3 stars): They have finally come out and performed the regen, and got the car out of limp mode. It unfortunately took me threatening legal action (in my opinion) for this to get resolved quickly. I will say, the technician is someone I have seen a few times, and is excellent, but I do not advice paying for the premium warranty unless you are prepared to take these guys to court just for them to honour it (again, in my opinion and now experience).

They charged me to fix the dpf with 4 months warranty but literally after few miles my van went into lim mode.
Kept calling them and in end they asked me to change egr volve did that but vehicle were in same situation.
Again calling them every day finally after weeks they sent out a mobile van to look at it again and he advised me to change a pressure sensor and very next day I replaced it but problem is still there.
It’s been a week when I spoke to them last and still waiting for their response but no reply.
Please take an advise from your local garage before using them.

Shocking. Had two members fight over dealing with me. Which seemed good....

One seemed good, just couldn't do a date I needed...... but one simply said they could do the day I needed ...then on the day, Eren doesn't show and says "sorry I thought it was an enquiry" even though the emails back and forth confirm the day, time, service, which me even asking if it's tea or coffee they wanted, as well as where they are being chosen over their colleague due to being able to do the date.

Absolute jokers !!!...nothing worse than a liar.