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Lisez les avis des autres

Noté 5 sur 5 étoiles

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Soins aux personnes âgées
  2. Résidences pour personnes âgées
  3. Centre de conseil aux consommateurs
  4. Maison de retraite

Écrit par l'entreprise

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

142 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(142)

39 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic company

Absolutely fantastic website and after service. Any one looking for a care home should use Autumna

3 avril 2025
Avis spontané
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Réponse de Autumna

Thank you so much for your lovely comments Tracey and so pleased to hear your views on our service. We are here for you should you need us again in the future!

Noté 5 sur 5 étoiles

They worked well for me

They managed to get me a lot of responses from local care homes

31 mars 2025
Avis spontané
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Réponse de Autumna

Hi Yvonne and thank you very much for leaving us a review. We understand that choosing the right home is a very important decision and are glad that we were able to help you get in touch with local care homes.

Noté 5 sur 5 étoiles

Gold star

They found the information I needed almost immediately. Gold star.

20 mars 2025
Avis spontané
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Réponse de Autumna

Hi Laura, thank you for your lovely review. We're thrilled to hear you found the information you needed quickly. We appreciate the gold star :) thank you. If you need further assistance please don't hesitate to reach out to us.

Noté 5 sur 5 étoiles

Having a list of local care homes and…

Having a list of local care homes and availability prices very helpful 😀

20 mars 2025
Avis spontané
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Réponse de Autumna

Hi Karen, thank you so much for your review. We're really pleased to hear you found our list of local care homes and pricing helpful. Please let us know if you need further assistance. We're always here to help :)

Noté 5 sur 5 étoiles

I contacted Autumna after seeing them online

I contacted Autumna after seeing them on line when I looked up cares as I'm not happy with the ones social services have given me they responded quickly to my request for information asked all the right questions with no pressure for an answer and the reviews are good too

14 mars 2025
Avis spontané
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Réponse de Autumna

Thank you so much for your lovely review. We are thrilled to hear that you appreciated our quick response and pressure free approach. Please do not hesitate to reach out to us, we're always here to help.

Noté 5 sur 5 étoiles

Great experience

Great experience, easy to use, great information and support if required. No forceful sales team or

10 février 2025
Avis spontané
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Réponse de Autumna

Thank you for such a great review Sarah! we are so pleased to hear that you found our service so helpful and we are always here should you need us again.

Noté 4 sur 5 étoiles

Kept in touch with new properties and…

Kept in touch with new properties and extend the geographical area

23 mars 2025
Avis spontané
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Réponse de Autumna

Thank you for your kind review. We are glad to hear that you appreciated our efforts in keeping you updated. If there is anything else we can help you with, please reach out to us. We're always happy help.

Noté 5 sur 5 étoiles

Prompt response and relevant useful information given to us at a difficult time.I filled in Autumna's enquiry form on…

I filled in Autumna's enquiry form on line and got a response within minutes. They provided a list of six care homes in our area. I contacted two, one was full and was for dementia patients only but the other had a vacancy and we arranged a visit.

6 mars 2025
Avis spontané
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Réponse de Autumna

Many thanks for your feedback. I hope the visit goes well and please be sure to get back in touch if you need assistance again in the future.

Noté 5 sur 5 étoiles

Respite Care First Contact

All the relevant information was in one place and easily accessible. Using the contact details I received responses and arranged visits quickly to suit me and my patents. The support and follow up, after my initial enquiry. Was very good and helpful.

17 mars 2025
Avis spontané
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Réponse de Autumna

Hi Jeff, thank you for leaving us such a lovely review. We are thrilled to hear that you had such a positive experience with us and found our service so helpful.

Noté 5 sur 5 étoiles

Autumna listened…

Autumna listened to me and my requirements and came up with good suggestions. Friendly follow-ups offered further help.

16 mars 2025
Avis spontané
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Réponse de Autumna

Hi Gillian, thank you so much for the kind review and we are so pleased to hear that you found us helpful and friendly. We are always here should you need us again in the future.

Noté 5 sur 5 étoiles

Empathetic and Informative

Roni was incredibly kind when helping me explore care options for a loved one, taking the time to send me very thorough emails with all the information we'd discussed and more. Her knowledge was invaluable. Thank you, Roni!

31 janvier 2025
Avis spontané
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Réponse de Autumna

Hi and thank you for your lovely review. It is so rewarding for our Client Support Team when one of our clients takes the time to show their appreciation!

Noté 5 sur 5 étoiles

FollowingSearching for retirement living my contact with Autumna l…

Following my contact with Autumna l received relevant information from a number of organisations dealing with retirement properties. Some of them l would not have thought to contact myself

12 mars 2025
Avis spontané
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Réponse de Autumna

Hi Lois, thank you so much for your feedback. We are really pleased to hear that you found our service so helpful.

Noté 5 sur 5 étoiles

Excellent independent source of advice…

Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mother into one of the homes that they made me aware of. I'd seen some on their list and been unimpressed but did not know about this one and they've been brilliant with my mother (who can be quite challenging). Thanks.

22 février 2025
Avis spontané
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Réponse de Autumna

Hi there, thank you very much for the great review and we are thrilled to hear that we helped you navigate what can be a rather tricky area and that you found a home for your mother. All the best and we are here anytime :)

Noté 5 sur 5 étoiles

When a relative needed help quickly

When a relative needed help there seemed to be so many companies to look at. By using Autumna, they quickly provided a shortlist, in our area, offering hourly rates. I considered 4 of the companies online, leading to meeting 2 of them. Our favourite was appointed in just a week.

21 février 2025
Avis spontané
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Réponse de Autumna

Really pleased to hear this Alan and a great example of what we are all about! Helping families find care exactly when they need it! Always here Alan should you need us in the future.

Noté 4 sur 5 étoiles

My Wife’s health is going through a bad…

My Wife’s health is going through a bad phase and my time is taken up with looking after her. As soon as the situation improves I will contact you. Thanks for your patience.

27 février 2025
Avis spontané
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Réponse de Autumna

Really sorry to hear this Brian. Really hope things improve and know that we are here if you need us.

Noté 5 sur 5 étoiles

Just the fact that you keep in touch…

Just the fact that you keep in touch with any changes and news,thank you.

26 février 2025
Avis spontané
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Réponse de Autumna

Hi Barbara, thank you for a lovely review. It's really important to us to hear how people who use our service are getting on and to keep you updated. Glad you find it useful! :)

Noté 4 sur 5 étoiles

Very helpful with sending us…

Very helpful with sending us information and following up.

10 février 2025
Avis spontané
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Réponse de Autumna

Hi Clodagh, very glad to hear that you found our service so helpful- please do come back to us at any point if you need any further help or advice :)

Noté 5 sur 5 étoiles

Comprehensive details of local homes provided

I searched for care homes in my locality and was pleasantly surprised by tge amount of detail provided for each care home together with a short list which was particularly useful in view of tge number of homes in the full list.

1 février 2025
Avis spontané
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Réponse de Autumna

Hi Tom- really pleased to hear that you found our service so helpful and please come back to us anytime if you need us!

Noté 5 sur 5 étoiles

A great start to finding a Care Home

I was looking for help in finding a Care Home and I used Autumna. They responded quickly to my enquiry. Looking for a Care Home is a difficult process and one that needs to be taken slowly and carefully. Autumna were helpful but not at all pushy. I am not at all certain now what radius/distance I selected. Not all the suggested Homes were suitable because of this - so think about how far you are prepared to travel to see your loved one - there and back. 10-15 miles may not seem much but when you double it to get back home - that's a fair distance and time. We learn as we go along - check out the status: residential or nursing, nhs funded, weekly costs, whether they require a deposit, a set monthly "allowance" for extras costs (hair, chiropody etc..). Talk to people you know, they may be able to recommend a Care Home - or the reverse.

31 janvier 2025
Avis spontané
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Réponse de Autumna

Hi Kit, thank you for taking the time to leave a review and I am glad to hear that we have been helpful in starting your search for a home. Like you mentioned, it is important to consider location and other features of a home and requirements when deciding which home is the right fit. Please do let us know how you get on with your search or if there is anything else we can do to assist you. All the best.

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