Avon Avis 

Appalling service. Don't waste your time or money. Placed order 23rd April 2023 but it never turned up. Emailed Avon 3 times (even CC'd their UK chief executive in my last email!) but absolutely no acknowledgement or contact from them. Finally managed to speak to someone today and request a refund, which will take 3-5 working days. Think I'll stick with Oriflame!

Don’t waste your time or money. I placed an order, money was debited from my account but was subsequently told that the order hadn’t gone through and I’d have to re-order. Utter sham of a website and customer service.

New Customer lost immediately.
I thought I would give Avon a go as they seemed to have some nice things at reasonable prices and I had a couple of birthdays to find gifts for. Spent about £40 and 12 days later I still hadn't received my parcel. Looked on the website and it was supposed to be delivered by Evri but it said it had been stuck at their depot. Still nothing for days and eventually I check back to find it has been sent back to Avon - no explanation or notification. Meanwhile I have missed both birthdays that I bought presents for and had to go out and buy more. I tried to get hold of customer services to be given some useless bot that kept giving me Parcelforce's number when I was talking about Evri. The next day I managed to speak to an actual human from a call centre where there was screaming and laughing in the background. The rep sounded as if she couldn't give a fig what had happened to my parcel and then remarked - it's been sent back to us because it's damaged, but no apology for any inconvenience. Do I want another parcel sent out or a refund?- Yep I'll be taking my refund thanks (although I'll have to wait days to get it) and I won't be back - not that I think Avon will be the least bit bothered; but judging by the similar experiences on here - they should be.

Terrible service ages waiting on phone to report problem x 2 sent sample instead of product could not care at all . So cross still no product kep sending a box with a sample and no item !

From America, now live in UK, can't find a reliable rep to order from so have to order online. I only order their Skin So Soft oil. In the States you can buy it in a huge bottle but it only comes in tiny ones over here and only as a dry oil as opposed to the bath oil, which I prefer. The problem is orders only come using Evri (Formerly Hermes) which has lost my items, delivered my packages to the wrong house and denied it (I know this because weeks later I had a man show up to my house from another zip code with my item), and thrown them in my garden without knocking the door or putting a missed notification through the mail slot, even though I am always home. My latest delivery yesterday was given to the neighbor, even though my husband and I were both home. I was able to run out and have him get it back from the neighbour but the box was completely open. Nothing was missing which is why this is a 3 star, not a 1 star review.

The 10 HR lipstick I ordered lasted 1 HR not happy

As a new customer I placed an order for goods, £30.50. Tried applying the 10 % discount code. Kept saying invalid code or not available yet. Rang Avon line busy. What's apped them,. Computer didn't understand my message. Messaged on FB, no response. Rang again spoke to Advisor who requested that I take photos of the problem and What's app it to them. Did all that. Robot Messaged back saying, you need human, message "Agent" Have done that and noone has has got back to me. I'm cancelling my order. Not a Happy Easter Bunny !! 😞

I am a guy and a representative and I love Avon they have helped me in my personal life by giving me access to products and a life I would not have had if I had not signed up to be a representative and I am truly thankful for them. The Avon business is reflected in their 125 or so year history. The products I try are awesome and have helped with my personal health and lifestyle. I do not know what all the bad reviews are about considering Avon advocate so many great causes. Having a great omni channel business is amazing and Avon accommodate for so many people. Considering that there is so much discrimination against women in the labour market I feel proud to be a man working with Avon and would encourage anyone thinking of doing just to even empower themselves to give it a go you will not regret it. Avon have rarely let me down being a distance based selling company they have gone above and beyond nobody is perfect but Avon if ordering for yourself or if you are thinking of joining I would encourage you to have a look into Avon

Will never spend a penny with this company ....
My mother was a Avon rep for well over 25 years never missed a bill she sadly died ..so we checked with everything with her estate and she hadn't paid acouple of bills...we called them they expressed their sadness...we explained that we were going through all her paper work and to give us time as her funds were obviously tied up 1 month later we got an lawyers letter demanding the account be settled and they had checked her estate and she had plenty money to cover the debt ...absolute lies as my mother did not have anything in her account and the house was in my father's name and he was very much alive ...absolute horrible company 25 years my mother devoted her time and they barely gave 25 day to settle things ....it was paid after they were told to back off by our lawyer every piece of Avon product my mum had in her house was binned
Shameful

Loyal customer for decades - now EX customer. All I wanted was to buy an eyeshadow crayon, they came in brown colours. However the model they used was the darkest of black ladies. The colours all looked the same! Page 29 catalogue 3 if you want to see my predicament. Upon suggesting to Avon logical ways to illustrate colours I received the most condescending lecture on respecting people of colour, LBGT+, faiths and neurodiversity (?). When you want to promote a colour you don't hide it! To be fair I said to them similarly you wouldn't use a girl with straight blonde hair to advertise a hair product for Afro hair or a skinny man to model a 44E cup bra! What has religion or sexual orientation got to do with a brown eye pencil? This boring, woke 'diversity' obsession that makes these sheep feel superior has lost them a life-long customer. They have offended me for having a light complexion and it saddened me to have to say "goodbye" to my Avon Lady who is a lovely lady & had done nothing wrong. See how counter productive this diversity-gone-insane is and the upset it causes.

I bought some pillow mist and on transferring it to a nicer bottle noticed a dead bug was floating in it!!
Tried contacting Avon which seems to be difficult process in itself....but dinally WhatsApp someone who basically said there is a shelf life and can't guarantee product quality!! I mean come on!? I am not asking for it to smell as fresh as day one if I use expired products that's on me, but don't tell me this bug was meant to be in there or only got died once the product expired.

Hi,
I rang up to cancel my account and I got a very rude Indian woman ' the calls private you can't have anyone else on thd call mm' get off your high horse sweetie it's Avon.

I like avon since I was a child but don't send the parcel with Evri because you gone a lose custemers

I have ordered makeup on two occasions and it is mediocre quality at best. The foundation and concealer are very hard and I cannot apply them to my skin. The dupe of Marc Jacobs’ Daisy perfume is okay. The only purchase I’m completely satisfied with is the perfume called Avon Incandessence which is a very decent warm peach fragrance for only £8.

If I could rate this 0 stars, I would but unfortunately I can't.

I ordered items and paid for next day delivery. The following day, the tracking system said that delivery was attempted but nobody was at home. That was an absolute LIE, because I was at home all day and no one attempted any delivery. Two days later I call up Avon to find out what is happening with my items, the lady I spoke with said she will get in touch with Evri and told me delivery will be out in 24 hours. Next day again no sign of delivery, so I called Avon again, this time the lady I spoke with put me on hold for 10 mins then hung up the phone. Disgusting customer service. I have had to cancel my whole order. Will never buy from Avon again. Rubbish company and rubbish customer service.

I ordered 3 bottles of skin so soft body oil that I have used for years. It arrived frozen. I contacted Avon who suggested how to thaw it. It partly defrosted then froze again. It is completely unusable. As this has never happened before I assume the ingredients are inferior or a bad batch. At a cost of nearly £20 with postage I think it's a poor show.

Ordered on 4 December, parcel has been with with Hermes for last 7 days - told I had to wait 10 days from when they received it. Forget getting anything in time for Christmas - this was for a birthday on 10 December. The what's app chat bot option helpfully told me to check parcel force tracking.

Customer service is absolutely disgusting, parcel got delivered to the wrong address and I was told I would not get a refund, I have been a customer of Avon for many years but will never buy from them again not after the abusive customer service I had!

Avon customer service won't refund my full amount of £44.50 for damage goods.Instead they refunded £6 and claim that they sent back full amount.After numerous phone calls and emails with proof of bank statement, certificate from delivery company about damage product beyond repairs, they still laying and insisted their system shown full amount been refunded!! Bass on the whole experience I believe is legit SCAM

This company is pathetic. I ordered on line, my order was sent to a different address, I have emailed them over 14 times to correct it, they have sent another item out and guess what, it is being sent to the wrong address again, after they assured me it had been altered. They need to get there act together. I WON'T BE BUYING FROM THEM AGAIN