I dont recommend this site ,they will charge you collection fee of £9.99 if you want to return ,Still haven't received my order,order 29 April and today 8 of may ,they told will be delivered today... Voir plus
L'entreprise a répondu
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I dont recommend this site ,they will charge you collection fee of £9.99 if you want to return ,Still haven't received my order,order 29 April and today 8 of may ,they told will be delivered today... Voir plus
L'entreprise a répondu
I ordered a PC graphics card at a great price thinking the service might be a bit slow, well it was completely the opposite. The whole process was great from start to finish, with my item arriving wit... Voir plus
I ordered a premium quality mobile phone case which was cheaper than anywhere else I could find online. Often websites offering low prices also deliver low service or worse still, nothing at all - I'v... Voir plus
L'entreprise a répondu
Absolutely over the moon with ‘Back to the Office’ The initial price of my purchase was the cheapest I could ( and AI) could find Ordering through the website was a dream - everything just worke... Voir plus
Écrit par l'entreprise
71 - 75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick delivery, arrived within 2 days of order. Great communication and updates with carrier and delivery details. Would recommend.
Quick and reliable good service happy with the product thanks
I'm very grateful. The delivery was so quick and easy. Very efficient. And the product was great. Thanks again.
Wow what can i say, unbelievable delivery time so quick, i usually don't rate dpd but they done really well and delivered into my porch which i didn't even write on notes, let's hope the printer is as good as delivery
Amazing avta care an amazing builds for a rely nice price thnks u all at back to the office
Amazing company and customer service. Purchased a monza r5 a few days before Christmas and they went out there way to delivery on a Saturday, the same again today ordered on the Friday got a Saturday delivery.
Very good comms also, friendly staff. I will definitely be back again. Thanks guys 🙂
Brought a ps5 off them said delivery was up to 7 days and still not arrived
Bought a 9800x3d. Customer service from "Jamie" was excellent. He was able to locate me a cpu and hold it and it was then ship next day delivery. Cannot fault my interaction at all was amazing. Found a customer for a long time with their support for sure.
Very fast excellent service never used you before but now I feel I can
Contacted Back to the Office as I had a question about the Moccamaster KBG Select, it was early Thursday evening when I sent it, so I did not expect a reply till the next day. I received a reply that evening from Jamie which answered my question. I Ordered it Friday morning and thanked Jamie for getting back to me and to say I ordered the Moccamaster (free delivery). He said he put on express service for me and it would be with me on Tuesday at the latest. Well I received it the next day, Saturday.
It was a great customer experience.
Silly me ordered the wrong Apple Pencil - Andy was great, super helpful and was great with resolving my mistake. Offered to collect goods and dispatched the right Apple Pencil. Really good communication and services. Thank you again Andy !!
Easy and straightforward. The item arrived in a day and was in excellent condition and good working order.
I'm very pleased with my purchase.
Absolutely brilliant company- from start to finish, transaction was seamless and they went over and above to ensure we got our goods in time for a very special little boy’s birthday. Can’t thank you guys enough xx
I just want to start off by saying that I was sceptical of this company at first. As with any online retailer you've never heard of you can never be too careful but I bit the bullet and tried to order the product I found. After a small issue involving payment of a CPU I hadn't received an confirmation email and got worried because I'd seen the money leave my account. It was around 23:00 at this time and I sent an email just under the presumption that they would reply the following morning.
I received an email very quickly after with an actual person and helped me figure out the problem. The money was refunded due to being out of stock.
Absolutely phenomenal customer service provided by Jamie. It's also worth mentioning that the problem was NOT the companies, it was entirely mine.
I ordered a laptop for my son’s birthday on Monday 7th October. On Wednesday the 9th I received an email to inform me that there was an inventory issue and they didn’t have the item in stock. Rather than just offering me a refund or to wait until the stock was back in, they offered me an alternative and one that was more expensive but at no extra cost to me, or the option to cancel the order. I am so grateful for the way this was dealt with. I understand that sometimes things happen that we cannot control.
The customer service was great and I for one cannot wait to see my son’s face on Sunday morning when he opens his presents!
I would like to say a huge thank you to Andy and the team at back to the office for you time, service and support! It has been greatly appreciated!
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