Backztitch Avis 

106
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Still not revcieved my order unfortunately, have emailed a few times and I was ignored. I finally got a reply and I was told it was going to be looked into the next day. I didn't get an update the nex... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased three iron-on badges for referee kit. Item's arrived promptly and were great quality and good value. I would definitely buy from them again and if you are worried about buying online, back... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had a slight issue with my order going astray, however, one quick message and 2 days later the replacement showed up with a little gift in as well. Cannot fault the service from ordering online to del... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Item arrived quickly but the Post Office managed to get the envelop opened and item went missing. Sent an email to Danielle at Backztitch and she replaced it without any quibble and received it 2 day... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements
  2. Grossiste en accessoires de sport

Écrit par l'entreprise

Family owned brand with a sustainability & inclusivity ethos, we offer a wide variety of products including Vegan clothing, handmade kids fancy dress, memory items, referee gifts & equipment. All recycled & reusable packaging.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

106 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(106)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I ordered some ref badges and a ref…

I ordered some ref badges and a ref coin, I was informed of the time it would take and the cost of postage. The items were the same price on Amazon, and I have free delivery with Amazon; I thought I would like to support a small company. I got the goods in the timeframe and they are of good quality. I will shop here again, even if I have to pay the postage

26 avril 2023
Avis spontané
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Réponse de Backztitch

Thank you for taking time to leave us a review, we appreciate the support :) Danii

Noté 1 sur 5 étoiles

Have been waiting 8 days for my order…

Have been waiting 8 days for my order and still not received.
In these days of Amazon next day deliveries, customers expectations are much greater hence my 1* review

20 mars 2023
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Réponse de Backztitch

Hi Simon,
I do understand expectations are high for online businesses to provide a quick and efficient service and if you look at other reviews we do offer this.
As I mentioned in my email, I physically wasn't able to get your order dispatched until the 25th as I was out of the country, it has only been 2 'Business' days Monday and today since dispatch.
I provided information via the website and all of my social platforms that I was away and any orders placed would not be dispatched until I returned. On this occasion there is nothing more I could have done to make your order arrive more quickly.
It seems from our email correspondence that you still aren't satisfied with our service so your custom will be better off elsewhere as there is nothing further I can do.
Thanks for your business
Danii

Noté 5 sur 5 étoiles

Fantastic service from start to finish

Fantastic service from start to finish! Great products, great price and went above and beyond to deliver further orders required last minute, would highly recommend.

25 mars 2023
Avis spontané
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Réponse de Backztitch

Thanks Jonny, really appreicate your review x

Noté 5 sur 5 étoiles

Great speed of service

Great speed of service - can’t argue!

16 mars 2023
Logo de Backztitch

Réponse de Backztitch

Thanks Sergio, glad you were happy with our service x

Noté 5 sur 5 étoiles

Returning Customer

2nd time i've purchased from Backztitch and equally happy 2nd time round.

The items were well packaged, shipped and delivered very quickly. Also, everything is reasonably priced.

I'm sure i'll be back again soon

23 février 2023
Noté 5 sur 5 étoiles

Excellent small business

Excellent service, with a personal touch can’t fault them as a small business second time of ordering.

Will order again soon

Thank you

19 janvier 2023
Noté 5 sur 5 étoiles

Don’t reply to emails

Super service all round, went above & beyond to help with a certain badge I wanted , great delivery , great website & replies to emails . Will use for certain again.
Many Thanks
Paul

11 janvier 2023
Logo de Backztitch

Réponse de Backztitch

Thanks Paul for your review, we appreciate it x

Noté 5 sur 5 étoiles

Great service ordered Tuesday arrived…

Great service ordered Tuesday arrived Thursday fully printed and looks great.

3 janvier 2023
Logo de Backztitch

Réponse de Backztitch

Thanks for your review David, I'm glad you are happy with your products and our service. Danii

Noté 5 sur 5 étoiles

Great product great customer…

Great product great customer support👍🏻👍🏻

10 décembre 2022
Logo de Backztitch

Réponse de Backztitch

Hi Nathan, thanks so much for your positive review, we really appreciate your feedback. Danii x

Noté 5 sur 5 étoiles

Easy purchasing process

Easy purchasing process, swift delivery. New badge and coin have arrived in time for this week's games (providing it's not frozen off!)

8 décembre 2022
Logo de Backztitch

Réponse de Backztitch

Thanks David for your review, I'm happy you are happy with our service. Danii x

Noté 5 sur 5 étoiles

Quality Customer Service

New to the site and found them by accident looking for something else.
The site has badges not available online at other retailers and are pretty much unique to the site.

Had an issue with the 10% off sign up, but following the order they got in touch. They were very helpful, apologetic and went over and beyond. (Thank you).

I had an order confirmation today (Wednesday) that it had been despatched following the weekend order - postie came today and delivered the badges ordered. Amazing!

Will be recommending to other match officials regarding the badges on offer.

Postage is a flat fee of £3.99 regardless of what is ordered. I think it's a little high considering a jiffy bag and a large letter stamp, but that said, it's clear before you order and I can live with that considering the exceptional customer service given.

Only recommendation I would make to the company is although it would take some time to complete, under the County badges area, rather than having one photo with all the badges on top of each other, when a selection is made, the photo changes to the badge selected. Not all badges are visible and this would help no end.

I will certainly be revisiting and ordering when I need another badge in the future.

16 novembre 2022
Avis spontané
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Réponse de Backztitch

Thank you for your review Alan, we will definitely take on board your suggestion and look at dedicating some time to make the website as easy as possible to shop with us. Danii x

Noté 5 sur 5 étoiles

Highly recommend

I’ve used Backztitch.com a few times now, excellent service always. Quality products with fast delivery, highly recommended!

1 novembre 2022
Avis spontané
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Réponse de Backztitch

Thank you for your positive review Paul - We appreciate your business. Danii x

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