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Lisez les avis des autres

Noté 5 sur 5 étoiles

I loved shopping from Bakkali. They have a big variety of Asian/Middle Eastern food with reasonable prices. Wonderful team with excellent customer service. Great communication and quick responses. It... Voir plus

Noté 5 sur 5 étoiles

I have been a customer of Bakkali since 2024, and I have been very happy with their services. They always put their customers first and make sure everything meets expectations, and always goes beyond... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great produce, efficient delivery, well packed and courteous staff. Well done - a pleasure shopping with uou.

Noté 5 sur 5 étoiles

Huge variety of authentic imported products, UK based and fast delivery, everything was well packed. Contacted them and service was very quick and efficient, no hassle at all. Will use again, and reco... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de livraison des courses
  2. Épicerie asiatique
  3. Marchand de légumes
  4. Épicerie
  5. Épicerie indienne

Écrit par l'entreprise

Cultural groceries delivered to your home. We deliver Halal meat, fresh fruit and vegetables, everyday pantry, desserts and more. And with our 100% freshness guarantee, be assured that you'll receive high quality items that you are 100% happy with or you'll get your money back. We source our products from authentic cultural suppliers across the UK and currently deliver to customers in Greater London.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

415 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Huge variety of authentic imported…

Huge variety of authentic imported products, UK based and fast delivery, everything was well packed. Contacted them and service was very quick and efficient, no hassle at all. Will use again, and recommend. I only wish ingredients lists could be added, but these can change a lot so maybe it's better to check other official sources, or to simply ask them if unsure.

18 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review!

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, great communication, quick resolution of small issues. Highly recommend this service.

11 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review!

Noté 5 sur 5 étoiles

Wonderful experience

I have been using Bakkali for a while. More than five orders now,and I can confidently say they are excellent and very promising.the prices are affordable. The packing is excellent and tailored. Easily laid out website. The minimum order is the lowest I have ever seen.I don't even need to think twice before placing an order. Customer service is helpful and speedy.I recommend them to all my friends.

19 octobre 2024
Avis spontané
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Réponse de Bakkali

Thank you so much for the review Amira!

Noté 5 sur 5 étoiles

Excellent service & good quality meats

Web site really easy to navigate with good choice of meats. Excellent communication throughout the process. Delivery was complete within specified timeframe and delivered well packaged.
The meat was of good quality and I will most definitely be returning again & again. Thank you

16 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review Susan!

Noté 4 sur 5 étoiles

My First order review,

My First order review,
The delivery was quite good and the whole package was also super , especially the meat. There was a missing item in my parcel but after contacting the customer service they will sort it out. The meat was packed and well sealed but i haven't tried them yet.In general, it was a nice experience and hopefully it will be my dependable shop.

17 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks for the review Mahmoud!

Noté 5 sur 5 étoiles

Very good.

Good range of products and prompt delivery.

8 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks for the review Amanda!

Noté 5 sur 5 étoiles

I was looking for a certain product…

I was looking for a certain product which I had to travel to London to buy, unfortunately the shop stopped selling the product then I came across bakkali online and found the product it’s called molokhia so I made an order and it was delivered by DPD free of charge. I am so please I came across this online shop which I have told friends and family about and the prices are great and the selection of foods are amazing. Take a look you will not be disappointed

5 octobre 2024
Avis spontané
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Réponse de Bakkali

Thank you so much for this review Sabriye! We really appreciate the support.

Noté 5 sur 5 étoiles

Best customer care

I recently ordered 3 bottles of Alnasr Sudanese sesame oil, but when the package arrived, I was surprised to find a different brand, Sofra, instead. While many people might consider them the same, as a Sudanese native who’s familiar with both products and the regions where they’re made, I feel they’re different.
At first, I was upset and felt misled, so I contacted customer support. I was assisted by Parthiv, who was incredibly polite and professional. He explained that there is an option to accept substitutes during checkout, and since I had left that box checked and the Alnasr oil was out of stock, they sent me the alternative. He acknowledged that this option might not be obvious to everyone and apologized for the misunderstanding, offering a full refund without hesitation.
When I asked how to return the bottles I received, Parthiv told me I could keep them. In just two minutes, he resolved my issue with remarkable efficiency and courtesy.
As someone who shops online frequently, this was by far the best customer service experience I’ve ever had. Parthiv’s professionalism truly stood out, and that’s why I felt compelled to write this review.

8 octobre 2024
Avis spontané
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Réponse de Bakkali

Hi Mosab, Thank you so much for these kind words. I'm so glad our team were understanding and solved the issue. We are looking forward to having you with us at Bakkali again soon.

Noté 1 sur 5 étoiles

This time quality of everything gone to…

This time quality of everything gone to lowest level
1- Packing was horrible in terms of hygiene ( blood everywhere , it was cleaned properly)
2. Chicken supposed to be in 6 pieces but it was in 4 pieces ( bigger than expected and had cut in home by myself)
3. This time not happy at all .

24 septembre 2024
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Réponse de Bakkali

Hi Nuzhat, Hope you are well. I'm so sorry to hear about the quality of your order. We certainly take these issues seriously and I'll be speaking to my team about this today.
We also have a 100% Freshness Guarantee or your money back, so I would be happy to process a full refund for your order back to you. Please get in touch with us at ishan@bakkali.app and I can help you further with this.

Noté 5 sur 5 étoiles

Great Service really Happy

It’s the first time I have used Bakkali and found the experience first class Delivery was within two days and as I bought fresh produce it came well insulated and was really fresh . I would Highly Recommend .

2 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review Rosalind!

Noté 5 sur 5 étoiles

Great overall experience.

The meat was excellently priced, good quality and delivered on time. I’ll definitely order again.

1 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review Adriel!

Noté 5 sur 5 étoiles

Favourite online supermarket in the UK

I have placed orders with every uk supermarket before, and bakkali is the best. (I ordered 3 times with them) The way they pack the meat especially, the quality of the meat and produce, the instructions on it. It's really my favourite. The choice is very good as well, you get items that are hard to get in the shops. Love it!

24 septembre 2024
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Réponse de Bakkali

Thanks so much for this amazing review Imane. You've made our day!

Noté 5 sur 5 étoiles

Perfect products

Perfect products, fast delivery and very well packed items, highly recommended.

28 septembre 2024
Avis spontané
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Réponse de Bakkali

Thanks for the review Basma!

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