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Lisez les avis des autres

Noté 5 sur 5 étoiles

I loved shopping from Bakkali. They have a big variety of Asian/Middle Eastern food with reasonable prices. Wonderful team with excellent customer service. Great communication and quick responses. It... Voir plus

Noté 5 sur 5 étoiles

I have been a customer of Bakkali since 2024, and I have been very happy with their services. They always put their customers first and make sure everything meets expectations, and always goes beyond... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great produce, efficient delivery, well packed and courteous staff. Well done - a pleasure shopping with uou.

Noté 5 sur 5 étoiles

Huge variety of authentic imported products, UK based and fast delivery, everything was well packed. Contacted them and service was very quick and efficient, no hassle at all. Will use again, and reco... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de livraison des courses
  2. Épicerie asiatique
  3. Marchand de légumes
  4. Épicerie
  5. Épicerie indienne

Écrit par l'entreprise

Cultural groceries delivered to your home. We deliver Halal meat, fresh fruit and vegetables, everyday pantry, desserts and more. And with our 100% freshness guarantee, be assured that you'll receive high quality items that you are 100% happy with or you'll get your money back. We source our products from authentic cultural suppliers across the UK and currently deliver to customers in Greater London.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

415 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

One of the best shopping experiences I…

One of the best shopping experiences I have had. It was a pleasure to do business with them.
The communication is excellent and the goods arrived on the specified date.
The goods were in excellent condition and the frozen foods arrived still completely frozen.
The follow-up emails to check my satisfaction were A1.
I highly recommend this store and would definitely be using them again.
Well done

6 novembre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review Sameh!

Noté 5 sur 5 étoiles

Quality & Service

Fantastic range complimented by extraordinary standard of service. I highly reccomend Bakkali.

9 novembre 2024
Avis spontané
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Réponse de Bakkali

Thanks for the review Jeffrey!

Noté 5 sur 5 étoiles

Customer service and quality

The customer service from this company was second to non. They couldn't do enough to assist me and were very quick in responding to my queries. The products were very fresh and high quality and the delivery was fast. Would highly recommend.

4 novembre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review Razwana!

Noté 5 sur 5 étoiles

Great desserts fast delivery.

Great desserts they arrive frozen with freezer bags to keep them that way.
Desserts themselves are delicious have ordered twice now.Fast delivery

6 novembre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review Julie!

Noté 5 sur 5 étoiles

Here's a review you can use

⭐️⭐️⭐️⭐️⭐️
I recently received my order of halal meat, and I couldn't be happier! The quality is outstanding—everything was fresh and perfectly packaged. The good wrapping ensured that the meat arrived in excellent condition. It's clear that Bakkali takes pride in delivering high-quality products. I highly recommend them for anyone looking for fresh halal options!

28 octobre 2024
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Réponse de Bakkali

Thank you so much for the review Afag! You've made our day :)

Noté 5 sur 5 étoiles

Great items you can't find in the usual shops

The range of items and (and substitutions when items not available) the ability to choose the preferred delivery date, and how well packaged everything was (I had glass bottles, oils, and frozen food in my order, and everything arrived in one piece and still frozen).

1 novembre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review!

Noté 5 sur 5 étoiles

I really appreciate how the meat comes…

I really appreciate how the meat comes securely wrapped. The only suggestion would be to mark the items "unavailable" if they are out of stock. Helps with ordering them from other vendors in time.

28 octobre 2024
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Réponse de Bakkali

Thank you so much for the review Laima!

Noté 2 sur 5 étoiles

Really disappointed

Really disappointed. Majority of order not available which i should hopefully be refunded for soon. And of the three items delivered, the tahini has leaked and to be honest i am not even using it as you cannot see a best before date - the text on the cap has faded so badly i can only assume it is pretty old. So basically paid £7.57 for two bars of chocolate i could have bought at B&M for £2!

Two stars as delivery was good and order process straightforward, but still a lot of work needing done here, you really need to link live stock to your website. I wouldn't have ordered if i knew most of my items were out of stock.

1 novembre 2024
Avis spontané
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Réponse de Bakkali

Hi Diane, Thank you for getting in touch. I'm really sorry to hear about your order. I do completely agree this is disappointing. Unfortunately we have had issues recently with our stock management system and I do hope to provide accurate product availability soon. As our way of saying sorry I am happy to provide a full refund on your order, so please do get in touch at hello@bakkali.app. I will also make sure to work with my team so this issue doesn't happen in the future. Apologies once again, Ishan

Noté 5 sur 5 étoiles

Delivery was less than 3 days all items…

Delivery was less than 3 days all items great quality some I have never seen outside the Middle East. The prices were excellent and delivery was free because we ordered more than £20.00.
Our first purchase was only dates the second purchase a variety of items all first class quality great price and delivery we will order regular requirements now and recommend Bakkali to everyone.

27 octobre 2024
Avis spontané
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Réponse de Bakkali

Thank you so much for the review Robert!

Noté 5 sur 5 étoiles

Great communication

Great communication, well packed and delivered as promised.

25 octobre 2024
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Réponse de Bakkali

Thanks so much for the review!

Noté 5 sur 5 étoiles

Faultless

Excellent site. Very good selection of products, super speedy delivery and well packed. Really happy with everything and will definitely use again

25 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review!

Noté 5 sur 5 étoiles

Finally found a decent online halal store!

Even though I live in a major city in the south west, I've not found a local halal store that has a the halal meat, chilled foods and world foods like this website! They are honest, giving me a refund if they couldn't provide anything but they otherwise provided 95% of my order. It came within 3 days with frozen ice packs, so even though I wasn't home for 2 hours- everything was still fresh. You have a new regular customer! Great service allahuma barik. Keep up the good work!

26 octobre 2024
Avis spontané
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Réponse de Bakkali

Thank you so much for the review Mariem. We really appreciate it!

Noté 5 sur 5 étoiles

Delighted to have found this great Turkish on-line retailer

I am so happy I found this Turkish (and other international food) on-line retailer. I struggle to get some items I have grown to love where I live, so this saves me driving many miles. Great selection, decent prices and good delivery service, delivered when they said they would

24 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review Sally!

Noté 5 sur 5 étoiles

EXCELLENT SERVICE & PRODUCTS

As a first time customer, the quality of the products I received were top notch and more than met my expectations. They are now my first choice for meat products. I shall give the other products they sell a go without any hesitation. Definitely recommend them.

24 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review Victor!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, this was my first order, few items were missing but received immediate refund and response from the customer service. I will definitely use this store again.

11 octobre 2024
Avis spontané
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Réponse de Bakkali

Thanks so much for the review!

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